Chronicle

Pros

The ability to map and locate plots, and to store key records. Also the fact that photos and stories can be added to interments for public view.

Cons

Graphics are a little week on the public page.

Pros

Customer support and the development team are amazing. They continually upgrade the software and listen to feedback from customers.

Cons

Absolutely nothing. At purchase, it provided a cost effective method to have mapping and data management but has since grown into a very robust software that has retained its low pricing.

Alternatives Considered

Reasons for Choosing Chronicle

Reasons for Switching to Chronicle

Pros

They make everything easy , from start up to finish. Communicate well with their customers too

Cons

Nothing . It’s is on good with great service and ideas . Nothing negative to say

Pros

The Chronicle team is willing to work with our cemetery to structure the data and map to our needs. They have delivered on everything they promised.

Cons

They are rolling out updates on the fly so it isn't quite mature yet, but the product keeps getting better.

Alternatives Considered

Reasons for Switching to Chronicle

Pros

Mapping & records management. Cost effective for our business.

Cons

Runs slow at times but likely due to server distance and local bandwidth consumption.

Alternatives Considered

Reasons for Choosing Chronicle

Switched From

Reasons for Switching to Chronicle

Pros

Customer support was excellent and very helpful. The software allows me to find human mistakes that have been made using excel or access database.

Cons

In the country, my internet is kind of slow so I have to wait for the data to load. Also, when taking headstone pictures and uploading, make sure the file is around 500 KB instead of megabytes due to upload times. The larger the file, the slower it takes to load.

Alternatives Considered

Reasons for Switching to Chronicle

Pros

The cemetery is accurately mapped with the ability to view all relevant documentation relating to an interment in just one click.

Cons

I occasionally find the site a little glitchy

Pros

We are a small Church affiliated Cemetery and when comparing Cemetery software we found that Chronicle's features stacked up impressively against the biggest names and higher priced companies. You can grow into the features you use, implement on your own schedules and it is very easy to learn and use.

Cons

Payments are via credit cards which is difficult for Churches.

Pros

Chronicle is reasonably easy to navigate through. The maps and images are very useful to allow contractors and interested new lease applicants to look at the Cemetery online.
We have four cemeteries with each one having their own Curator. Chronicle will allow curators to step in at another cemetery when the need arises.
It will also allow for succession planning for the Curators.

Cons

Some of the map image has been compromised because of trees hiding the images.
Our biggest issue was that our existing records were mostly paper based and it took a considerable amount of time to get all of our information into a database - this was no fault of Chronicle, but a reflection on the existing management of our Cemetery records.

Pros

The aerial imaging and attached photos of cemetery graves makes it feel like you are visiting a loved one's final resting place in person.

Cons

Refresh is required regularly when using the search bar

Pros

EVERYTHING! Literally everything. The team is amazing! The records that I inherited were horrible! Some things were labeled on a piece of cardboard with white paper taped to it. Coffee stains, penciled in (which was rubbed off over the years). Just names written down on a piece of paper and how many plots were sold. No records at all from the 70's back!

Cons

I'd like to be able to zoom to a grave from different angles or even add grave plots on my own; however, the team said they are working toward that!

Alternatives Considered

Reasons for Switching to Chronicle

Pros

Simplicity of use and service in initial setup was amazing

Cons

Connecting with the server seems to be slow to edit
Need to be able to enter only year for birth and death dates

Alternatives Considered

Reasons for Switching to Chronicle

Pros

I really enjoy the usability of the website. It is very intuitive and user friendly.

Cons

I would like to see more accounting features in Chronicle.

Pros

Professional, attentive and friendly staff. Being able to see the layout of our cemeteries (we have six plus 3 columbariums). Deciding to set up the headstone survey has added to our confidence that our records are correct.

Cons

As the maps of the cemeteries are aerial, visualising the layout of columbarium niches has taken a bit of getting used to. Having a photo of each niche plaque has helped a lot with this.

Pros

Ease of use. No special training required to figure out software.

Cons

Not sure if its Chronicle or our internet speed but when searching for a name is can sometimes take a while for Chronicle to generate the list.

Pros

Simple to use for staff and members of the public.

Cons

We have not experienced anything that we do not like about Chronicle

Pros

I have been a devoted user of Chronicle Cemetery Software for quite some time now, and I must say that it has completely transformed the way I manage cemetery records. With its exceptional features and user-friendly interface, Chronicle Cemetery Software has become an indispensable tool for efficient cemetery administration

Cons

none at this stage that I could think of

Pros

Chronicle has a large data base and a very easy search function. The plot map overlaid on the site photo makes it incredibly easy to locate the site of any grave.

Cons

Chronicle is difficult to use on a mobile phone, which would be preferred by most cemetery visitors at the time of visiting

Pros

It has given the Cemetery Trust the opportunity to get the records in order. I can direct people to the site to find relatives or friends in the Cemetery. I can now type in a name and straight away have the dates for birth and death and ROI information at the touch of a button. Family and friends can now see the headstone, information and location from anywhere that has internet available. A wonderful help to most.

Cons

The software doesn't allow to have certain information added. We have a Lutheran section in our Cemetery but Lutheran still isn't an option when typing in the Religion section. Unfortunately, it can't be added. It would be good if we could have the options available to us as required.I would like to merge some plots as some are larger than others, but this option is unavailable and if required I had to send information to Chronicle to update. Sometimes it was just too difficult. I would like the option of doing it manually.

Pros

The best features of the Chronicle software are the straightforwardness of the program. All of our staff are able to update records and images easily as it is very user friendly.

Cons

Nothing negative from us. So far it has been a very positive experience.

Pros

Ease of use, Affordable for Small Cemeteries. Everything you need in one place.

Cons

The soft is large and takes a lot of processing to open. Getting use to different terminology. I get loss on which page I am on some of it is the terminology and some of it is the layout. It would be nice if the individual grave page would look like a website with its own menu choices as drop down choices. I have to save the page I am working on then exit back to the search then enter in a different page. Also grouping of families together. The Smith family have graves 1,2,3 and 10 and be able to see all the graves owned by the Smith Family on one page then go into grave 1 and see if it is occupied or not. I am also new to navigating the software, so there maybe things I am missing in the search. I have not taken advantage of the training yet.

Pros

Chronicle allowed us to quickly get up and running. With Chronicle we are able to do basic plot management, but also attach any documents or photos to each plot or burial. The ability for the public (we are still auditing our records so haven't turned on public access permanently yet) to easily search for records and navigate to a specific plot is very valuable. Chronicle also allows us to attach grave marker images and stories to each burial. We've used the story feature to add obituary details to each burial. Chronicle is actively enhancing their feature list multiple times a year. Since we've purchased a subscription they've added a brand new Work Order feature that keeps improving with each release. Because this is cloud software, there are no hardware or software dependencies, making both Windows and Mac systems able to use all features.

Cons

When we first started using Chronicle a little over a year ago a couple small things bothered me. First, we couldn't change the data format ourselves, but an e-mail resolved the issue in less than 12 hours. Second, because Chronicle is an Australian company, the terminology was a bit different from what we used. This took some getting used too. In less than a year, both of these issues have been solved (I didn't log any enhancement requests for these features) by allowing customers to modify date format themselves as well as modify terms like "ROI Holder", "Right of Interment", as well as how we identify Section, Row, Plot.

Alternatives Considered

Reasons for Choosing Chronicle

Reasons for Switching to Chronicle

Pros

An outstanding feature of Chronicle is its ability manage most funtctions of cemetery business. We are able to use the program to record all data relating to each plot. It has eliminated our need to use multiple registers, software programs, improved safety and integrity of data and greatly enhanced our deceased search abilities.

Cons

It has not been a simple process to transfer data from existing systems to Chronicle due to our poor mapping and data management practices in the past.

Alternatives Considered

Reasons for Choosing Chronicle

Reasons for Switching to Chronicle

Pros

Helping with restoring order to our records and mapping was the most important thing I was looking for and Chronicles rip is able to do this.
When I began, we had n no system in place and I had never done anything like this before. I had no idea what to do. I am thankful that I looked for help and that I found Chrnicles.There real

Cons

I did not know enough about any software or computer entry to be very competent at this but the support is quick to help. It has taken me 8 months to understand how easy they have made this job. I was the only "con" in using this software.

Pros

Chronicle were extremely helpful and worked with us during the implementation phase to understand how Council would use the software and have since implemented many improvements to ensure common business processes can now be managed in the platform. This has been a great experience and has helped finetune existing processes.

Cons

Took a little while to ensure staff used the correct fields to enter data that would then be used on the templates. This should now be resolved with the additional fields available for event types. Also it would be beneficial to have a new field called Grave Type where we could record if it was a new grave or a re-opening and if a re-opening was it re-open number 1, 2, 3, 4- this would assist with annual legislative reporting requirements where we need to identify new graves verses re-opened plots.

Alternatives Considered

Reasons for Switching to Chronicle