Plotbox

Pros

The personal service is standard setting. Before you ball at the price imagine hiring a tech team who are at your disposal 24/7 to help with ANYTHING- it’s amazing. We love the software and it does EXACTLY as advertised, but the people are the best part. I actually asked them on our last call if they would develop database Managment software too because our other vendor is so weak compared to Plotbox!!!

Cons

I would have to really make something up here... everything we have wished was better they have taken into a development meeting.

Maybe the one thing is a fixed checklist of processes to do the basics. It’s a Porsche but sometimes you just need to get groceries. A simplified 1-2-3 and you’re done would have been helpful getting started.

Pros

Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate.

Cons

Somewhat finicky when entering Contracts, if you skip a step it is hard to edit.

Pros

Digital contracts. I have nothing else to add.

Cons

Few hiccups.

Pros

The records are all linked together and you can easily navigate through the information.

Cons

Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect.

Pros

Great people and very helpful. Always available when needed!

Cons

I wish I was in Ireland! They have more fun than we do!

Pros

Responsive support and account management staff

Cons

Lags a bit behind on financial tools (recurring ACH payments), but I know it is currently being developed

Pros

First: the patron experience and ability to find a loved one through EA and be able to see the headstone, pictures, and obit.

Second: the organization of the cemetery combined with the drone mapping enabled the additional of many new plots thought to previously not be useable.

Third: Uploading contracts and deeds to the owner for quick access remotely.

Cons

Some data fields are strictly locked to only accept a drop down menu field as opposed to a manual entry; such as entering a date.

Pros

Plotbox very easy to use for users with even basic computer skills, it is flexible and adaptable for a manager with a little technical knowledge. Uptime is excellent, and customer support involves talking to humans in the UK about a product they know inside out. I handles imported historical data just as effectively as new data created since implementation.

Cons

The very few issues we have found have been minor irritations and have been quickly resolved by technical support, so I cannot think of anything I don't like about it.

Pros

Easy to use and understand, ability to send pictures via e-mail to customers is an extra bonus, it saves going out to a cemetery to take the pictures every time there is a query

Cons

Nothing, everything is exactly what you want on a system

Pros

simplifies the complex processes of cemetery and crematorium management
along with record-keeping by consolidating all information into one accessible platform. The ability to visualize plots through GIS mapping

Cons

When new to the system I found it challenging initially due to the range of features. initial training needs some enhanced training materials, like short, task-specific video tutorials, Click heavy Processes: Some workflows require multiple steps, [sensitive content hidden] is very helpful and happy to talk threw issues

Pros

User friendly, easy access to scheduling and records. Excellent support from Plotbox team. The team are continually improving the system and applying updates.

Cons

Sometimes have difficulty saving records but this may be due to our systems rather than Plotbox.

Pros

I feel like it's user-friendly and pretty intuitive. Like any new software, you have to get used to it, but it has truly made our lives easier. And we don't even use all the features! The customer service folks are great - both our "assigned" person and the people on the chat. I feel like every time we have a training/customer service call I really learn something new and about some cool feature. When we started we were doing the bare minimum to get through the pandemic, but now we are discovering so many more cool features and time saving elements of the program.

Cons

There is always room for improvement, and no one program is going to immedately meet the demands of every user. But PB is really good about taking feedback and implementing it. They really do listen to our needs and often can make changes to suit us. I do wish it was a little more historic records/genealogically inclined. Our cemeteries are all historic and part of what we do is genealogy and research. PB isn't really set up for that, but I think they are working on that and making some progress towards that.

Pros

Amazing software that does so much more than we have asked of it so far. I thought the learning curve was easy and we have some employees that were not computer savvy that have used the opportunity to embrace Plotbox and grow in the computer usage and knowledge. Growth in their job and as a person. Plotbox brought some good people changes with it's rollout.

Cons

Every software package comes with a certain amount of rigidity as you transition. The constant mantra of "why can't Plotbox do this like XXXX" was a difficult stage, but the folks from Plotbox did a great job of helping us work through what the could. I guess that would be a negative that turned into a positive. I think that the Quote process is a bit arduous for today's quite response loving shopper. With the ability to change price points so quickly, we need a tool that helps us quote the today price, which may not end in a signed quote. Because the system is the price book, we have no way of checking pricing at that moment without building a quote.

Pros

An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way.

Cons

It is hard to find a negative but would like to see integration with other industry systems such as Obitus.

Pros

We are currently in the early implementation phase and the customer service is second to none. The mapping done so far is fantastic and from what we have seen so far of the system it will greatly improve our service so much for the better.

Cons

Nothing so far. Every aspect of our experience has been first class.

Pros

Is a four-step system easy to use, and can access the system with my cell phone.

Cons

Quotations, because it holds the location property. It will be nice just to have a tab on the left side under plots that displays prices of what the customer wants to purchase

Pros

Ease of use and level of how much this system can do. The reporting is outstanding and having everything on one platform speaks for itself.

Cons

Only criticism i would have, and its a very first world problem, would be there is no integration into Obitus at present, i hasten to add this may not be a Plotbox issue. But in an ideal world having these systems integrated would be top of my wish list

Pros

Easy to use and all the information in one place.

Cons

Sometimes the plot maps don't load quick enough for me but I have no patience.

Pros

what I like most about Plotbox is how easy it is to use and manage. All my records are in one place and I can access these records easily anytime and anywhere. Also the team at Plotbox are 1st Class, always pleasant, friendly and very helpful.

Cons

There is nothing I don't like about Plotbox.

Pros

Mapping and search facility......................

Cons

The fact every grave has a Row, we do not use Rows in our plotting except in one cemetery. I would gladly lose the Row# in a heartbeat.

Pros

Ever evolving and making improvements. User friendly

Cons

Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same.

Pros

-Everything in one place
-Integrated records for the person rather per event

Cons

sometimes seems to be several ways to do the same task and can be confusing at first to remember which way is preferable

Pros

Comprehensive digital application for Cemeteries and Crematoriums

Cons

Not having an 'in person' assistance option. We had to solve many of the problems and issues on our own. Fortunately, we had a highly skilled employee who could fulfill this function.

Pros

Plotbox is without question the sector leader when it comes to Cemetery management. The feature rich solution is perfectly honed to the specialist operating environment, and the development roadmap looks very exciting.

Cons

No cons to report to report as yet, still within implementation phase.

Pros

Support that has been provided to us is excellent.

Cons

Some of the terms used initially make navigation quite confusing