--- description: Review of Responder360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Responder360 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Fire Department Software](/directory/3889/fire-department/software) > [Responder360](/software/368645/responder360) # Responder360 Canonical: https://www.softwareadvice.co.nz/software/368645/responder360 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/368645/responder360?page=2) > Built for ALL Emergency Responders, including Fire, EMS, Law Enforcement, School Districts and any other organizations that benefit from pre-planned, coordinated emergency response. Responder360’s multi-faceted incident response management system provides users with real-time vehicle location information 24/7 for their entire jurisdiction, as well as any neighboring agencies that departments opt into data sharing with. In addition, the interactive mapping platform provides users with detailed occupancy information about the locations they respond to, including NFPA compliant pre-plans on any map layer they desire. These features, combined with an integration to a CAD system, provide a holistic approach to response management that gives all members a common operating picture on every incident scene. This approach give responders and incident commanders the information they need to make strategic and tactical decisions while responding to after arrival on scene. - CAD Integration – receive real-time data feeds from any CAD system - Mapping Layers – create, access and view pre-plans on any map layer - Incident Location \& Routing – locate and route to incidents on the map using real-time GPS location - GPS Tracking / AVL – locate and view all units on our AVL map 24/7 - Interoperability – share data with neighboring departments for mutual and auto-aid responses - Occupancy Records – access complete, detailed information about any occupancy from the responder map - Incident Management – easily transition from response to incident management - Hydrant Management – identify water supply resources at a glance The numerous benefits of utilizing the Responder360 system include: - Decreased response times when utilizing routing tools - Safer responses due to visualizing other responders with AVL mapping - Less radio traffic when dispatch call notes are transmitted to responders - Improved scene management capabilities as a result of pre-plan details - Aids in compliance with Federal, State and Local mandates > > Verdict: Rated **4.5/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 20 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: First In Software ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Our pricing model is simple. $350.00 annually per licensed response unit that is being tracked using our AVL mapping system. This allows for unlimited system users for your agency with access to all features. For agencies needing to subscribe to preplanning only, without using AVL to monitor unit locations, we charge $800.00 annually per station or work group. This includes setups with or without a CAD feed and allows for unlimited system users for your agency. Minimum annual subscription of $2,500.00 in either case. Minimum subscription includes seven (7) response units or three (3) stations for $2,500.00. Additional license fees are extra. We don't normally charge any additional setup, training, user or integration fees. In cases where on-site training, GPS hardware, custom development or two-way status switching are required, additional costs will be incurred. We will work with prospective customers to find the most equitable solution for all in those cases. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Tracking - Equipment Tracking - For First Responders - Geographic Maps - In-Vehicle Navigation - Incident Management - Multi-Location - Pictometry Imagery - Reporting/Analytics - Search/Filter - Status Tracking - Tactical View - User Management ## Integrations (6 total) - Emergency Reporting - EnRoute - First Arriving Dashboards - Keystone - PageGate - Spillman Fire Software ## Support Options - Email/Help Desk - Phone Support ## Category - [Fire Department Software](https://www.softwareadvice.co.nz/directory/3889/fire-department/software) ## Alternatives 1. [First Due](https://www.softwareadvice.co.nz/software/357561/first-due) — 4.6/5 (58 reviews) 2. [Code3 Strategist](https://www.softwareadvice.co.nz/software/256379/code3-firewatch) — 4.7/5 (6 reviews) 3. [eSchedule](https://www.softwareadvice.co.nz/software/171508/eschedule) — 4.8/5 (77 reviews) 4. [CityReporter](https://www.softwareadvice.co.nz/software/384304/cityreporter) — 4.4/5 (22 reviews) 5. [AssetPool](https://www.softwareadvice.co.nz/software/413772/assetpool) — 4.8/5 (38 reviews) ## Reviews ### "My Opinion" — 4.0/5 > **James** | *5 October 2022* | Public Safety | Recommendation rating: 7.0/10 > > **Pros**: The ability to switch between TriTech CAD and Responder 360, allows me to split screen both softwares and provides a quick access to information, when responding or on scene of an incident. With the integration of google maps, it picks up were TriTech drops out. > > **Cons**: The inability as a manager to print or export to office, data contained in the various modules. The lack of ability to actively perform status switching that updates TriTech. I figure it this way, if we could perform status switching in responder 360 and have it update Tritech, then we could reduce our dependency on TriTech and the cost associated with TriTech. > > My overall experience has been great. Response to email queries or calls for support have been great. I have recently noticed that sometimes the login takes a bit more time than it used too. Otherwise, I would strongly recommend the product. ----- ### "Responder 360" — 4.0/5 > **Tim** | *6 October 2022* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: Its ease of use. Its ability to give you all of the information you need while responding on one screen instead of having to switch multiple times between screens to get that information on other platforms. Also the ability for each agency to manage and share their districts information with other agencies. Being able to update information in real time in the field without having to relay it back to an administrative position, dispatch center or sending out multiple emails to other agencies to let them know things have been changed in the system for your district. They can see everything in real time as soon as it is updated. > > **Cons**: 1. The ability to export data has been an issue. I know they are working on that issue currently and I hope to be able to export data in all the modules soon. 2. We would like to have the ability during storm events or disasters to add road closures, obstructions, staging areas and searched structures by dropping an ICON on the map that you can click on to read the information. For items like that it would be nice to also have the ability when they are placed an email gets generated that it has occurred and a reminder email to check or clear the ICON after 24, 48, 72 or 96 hours to the individual so it can be cleared when the disaster is complete. This would help coordinate mutual units that are unfamiliar with the area. This could also be used to send alert to the Fire Desk at the OEM as well. 3. We would like to have a GATE ICON that we could drop on a map for gate codes instead of building a preplan box on the map that clutters the map. 3. On the hydrant information bubble that pops up when you click on a hydrant, it would be nice to have the water district or service provider in that bubble so we know who to contact or have dispatch contact for an issue or to boost the pressure. 4. In the layers tab we would like to be able to add Water, Gas and Electric Providers layers that we can draw on the map and update. It would be available when you click of the layers button as a selection. > > This product has given us the freedom to control our information, pass it on and share it with others. I has also helped our units plan responses and actions when responding to other districts calls while they are tied up on other events. The days of multiple map books, preplan books, mutual aid books, rolodex and multiple contact sheets are gone. ----- ### "Waste of Time" — 3.0/5 > **Billy** | *11 October 2022* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: Gives a good overall preplanning look at each property > > **Cons**: Too earlier to tell, Please don't ask us to waste our time . If I have a problem I will relay that to our salesman who has been very helpful . > > Just getting started , too early to give an opinion ----- ### "Great fit for our agency" — 5.0/5 > **Cody** | *4 October 2022* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: Responder360 is incredibly responsive as a company, implementation went great and they’ve been on the spot with support ever since. The software is priced very competitively and is easy for our crews to use. This being our first venture into CAD made ease of use a top priority. > > **Cons**: We would like to see pre-built destination lists that allow for routing to area hospitals so that our crews don’t use their phones to navigate to the hospital. > > Overall, the command level situational awareness is incredible, we’re able to re-route crews on the fly during periods of peak volume, and we always know where our resources are and what they’re doing. ----- ### "Aldine Fire and Rescue" — 4.0/5 > **Rick** | *13 November 2022* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: The software is easy to use and understand. The software was easy to set up. With the help from \[SENSITIVE CONTENT\]. > > **Cons**: I wish I had the technical knowledge to correctly setup GPS tracking and troubleshoot operator errors. Software is awesome. Maybe a 6- or 8-hour classroom tutorial to learn how to correct problems. > > Responder 360 is great. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/368645/responder360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/368645/responder360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data