--- description: Review of Customerly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Customerly | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Customerly](/software/367881/customerly) # Customerly Canonical: https://www.softwareadvice.co.nz/software/367881/customerly Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/367881/customerly?page=2) > Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent. Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS \& CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention. Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success. > > Verdict: Rated **4.5/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 70 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerly - **Location**: Letterkenny, Ireland - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: China, Germany, Ireland, Japan, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Campaign Segmentation - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Click Tracking - Code-free Development - Collaboration Tools ## Integrations (3 total) - LeadsBridge - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software) - [Lead Generation Software](https://www.softwareadvice.co.nz/directory/1674/lead-generation/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10474 reviews) 2. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2904 reviews) 3. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5296 reviews) 4. [Mailchimp](https://www.softwareadvice.co.nz/software/111921/mailchimp) — 4.5/5 (17642 reviews) 5. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (971 reviews) ## Reviews ### "Customerly: the best app\!" — 5.0/5 > **Giuseppe** | *6 September 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately. > > **Cons**: It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him. > > Solved communication via chat with the customer for technical assistance. ----- ### "A must to have tool" — 5.0/5 > **Christian** | *7 September 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It is very simple to use and is complete with all the features necessary for the customer experience > > **Cons**: For the moment nothing, I find it very intuitive and works properly. > > We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there ----- ### "Good live chat and automation, poor email delivery rate" — 3.0/5 > **Luca** | *16 July 2020* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers > > **Cons**: The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates. ----- ### "Reasonable Price for killer features" — 5.0/5 > **Francisco** | *6 September 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing. > > **Cons**: No Knowledgebase at the moment but is in their roadmap. > > Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing. ----- ### "Customerly is just amazing" — 5.0/5 > **Luca** | *21 July 2020* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I've always been looking for something that merged ease of use with functionality - customerly was the solution\! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares > > **Cons**: I feel like the mobile app could be somewhat improved, sometimes I don't get notifications ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/367881/customerly?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/367881/customerly) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data