---
description: Review of ID Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ID Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [ID Cloud](/software/367846/id-cloud)

# ID Cloud

Canonical: https://www.softwareadvice.co.nz/software/367846/id-cloud

> ID CLOUD, A top-class cloud contact center solution that helps to streamline all your business communication and customer interactions through multiple communications channels e.g. voice, video, chat, email, social media \& messaging. It offers organizations the ability to scale up effortlessly \& pay as per use. ID CLOUD effortlessly integrates with all of your current applications \& CRM. Make your regular client conversations smooth \& enhance efficiency and drive business growth with ID CLOUD.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Teckinfo Solutions
- **Founded**: 1995

## Commercial Context

- **Pricing Details**: Please contact Teckinfo Solutions for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Alerts/Escalation
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Call Whispering
- Callback Scheduling

## Integrations (3 total)

- LeadSquared
- Zoho CRM
- Zoho Desk

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/367846/id-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/id-cloud-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/367846/id-cloud> |
| en-GB | <https://www.softwareadvice.co.uk/software/367846/id-cloud> |
| en-IE | <https://www.softwareadvice.ie/software/367846/id-cloud> |
| en-NZ | <https://www.softwareadvice.co.nz/software/367846/id-cloud> |

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