MotionTools

Pros

Great support and always new features to be build in.

Cons

We did miss the option to have multiple bikes with different capacities. But they are working on it and it should be soon online.

Pros

Delivery is critical to our business and we have a highly modularized architecture where MotionTools fits in really nicely, with high uptime, easy integration, modern APIs and fast webhooks. It both developer-friendly, admin-friendly and driver-friendly with good documentation for developers, a nice visual dashboard for internal use and the possibility to white-label your own driver app to make it feel as core to your business as you want. Beyond that, the team at MotionTools has been great partners, always responding quickly to our requests.

Cons

There's potential for the dashboard to be even simpler to use, and more advanced stacking logic, but on the other side I doubt that anyone does it better, so it's really just an improvement potential from an already really capable state.

Alternatives Considered

Reasons for Switching to MotionTools

Pros

Design & Usability are pretty awesome and highly modern and functional.

Cons

For us we need some customizations and app specific things so we had to wait some months until all funcaitonalities are fine for us. So it is. Not critical so far.

Pros

It offers tours and tour optimization which is one of FastDrop’s main business function. The Mtools software is always improving and adapting to last mile technologies.

Cons

It is a product that is continuously growing and some features have to be queued as partof the overall product roadmap therefore one must wait for certain features to be implemented.

Alternatives Considered

Reasons for Switching to MotionTools

Pros

- Helps us save lots of time in our delivery dispatching workflow.
- Great user experience on Android and iOS for our drivers
- Easy-to-integrate, great no-code experience and technical support
- No per user pricing, etc. + attractive volume discounts!
- New features EVERY week!

Cons

Segmentation of user roles for the dashboard would be a nice feature to have. Currently the only profile you can assign to the new users has full admin access.

Alternatives Considered

Reasons for Switching to MotionTools

Pros

The app is largely intuitive and the tour planning is easy to use.

Cons

None, all missing functions were gradually added in the course of use

Alternatives Considered

Reasons for Switching to MotionTools

Pros

The team at Motion Tools was very supportive during the initial sales cycle all the way through product testing and roll out.

Cons

We have had a positive experience so far. Although we are using it in a different capacity than what it was initially built for it has worked for us

Pros

Auto-merge feature is highly helpful and increases the operational efficiency. Support response is super fast and team has a solution first mind set. Customisations can be requested and implemented on a fast pace.

Cons

Rider location update can be tricky if riders are using underground train (Ubahn) / don't have good connection. Discussed with MotionTools support but seems that its not something that can be solved via tool. This issue might exist unless underground train (Ubahn) networks gets better.

Pros

As a quick commerce company we really like the cooperation with MotionTools as we can easily set up hubs and service areas, onboard and manage drivers and assign and manage bookings or tours.In general we appreciate the straight forward UI and ease of use.

Cons

Data tracking of orders, especially stacked orders could be improved, on the other side MotionTools is already supporting us to improve this part.

Pros

- Unlike any other SAAS provider, M-TRIBES provides eye-level support to me as a founder.
- I love that my feedback never gets lost and the response time is crazy fast.
- I am able to discuss ideas for add-on features such as creating virtual zones with custom capabilities with the team.
-I was nervous when one of our vehicles got stolen and reached out for support late. Within minutes the team helped me locate it and resolve the issue.

Cons

-They will always do their best. We had an idea for a feature which unfortunately could not be built in this way. The team found an alternative way to solve our problem and provided the new feature for free!

Pros

MotionTools is the perfect SaaS tool available to help companies expand their transportation business without exercising high development expenses. The software is well featured and consistently updated with plenty of new features.

Cons

This product has been carefully developed for delivery industry use, but it will work just as well elsewhere if you try using it to keep track of taxis rides.

Pros

- mobile app for drivers included- well structured & well documented APIs- excellent customer support & customer success management- competitive pricing

Cons

For our use case, the information in the dispatch map is partly not clear enough

Alternatives Considered

Pros

I liked the willingness to help of their support team with all of our needs and the coping for all the bigger projects we asked to implement for

Cons

I don't like the route optimization solutions because it uses simple solutions without any "smart algorithm" implementation and their analytics provision

Pros

+ API+ SUPPORT+ FAIR Price Model+ Usable features

Cons

- Everything what we missed was possible to solve with workaround

Pros

I loved how flexible everyone is at Motiontools, the product is great, managed to scale with us and saved us tons of work!

Cons

I dont have anything on my mind right nowadays

Pros

Really easy to use for drivers. Easy to see upcoming deliveries and schedule deliveries. Good support for different routing types.

Cons

Not so self-service, but onboarding still good, fast and helpful

Pros

Speed of feature development & customer service

Cons

some smaller features missing that are on the roadmap already ;)

Pros

Die Sendungsverfolgung bietet Echtzeit-Updates, Proof of Delivery reduziert Papierarbeit, und die Routenoptimierung spart Zeit und Kosten.

Cons

MotionTools hat unsere Lieferprozesse optimiert und die Kundenzufriedenheit deutlich gesteigert. Es ist ein unverzichtbares Werkzeug für unseren Betrieb geworden.

Pros

Weiterentwicklungsmöglichkeiten, Das Produkt mit aufzubauen und es dahin zu entwickeln, das es zum Schluss so ist wie es der Kunde letzten Endes benötigt.

Cons

Könnte etwas mehr auf Kundenwünsche ausgerichtete werden. Begrifflichkeiten anpassen, Auswahlmöglichkeiten anpassen