Booksy Biz

Pros

Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.

Cons

It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.

Pros

Being able to have a digital automated booking system.

Cons

The fees on my transactions are the only thing I don't likeabout Booksy but it is definitely worth it as every CC machine comes with transaction fees.

Alternatives Considered

Reasons for Switching to Booksy Biz

Pros

Quick and easy way for clients to make appointments without having to call, sends confirmation and cancellation emails

Cons

Have yet to find any issues as a user and as a client

Pros

It was a functioning booking system, my clients could use it easily

Cons

So expensive!! Not only are there hidden charges like booksy boost and processing fees that we have to pay for, you’re restricted in what you can even do

Pros

Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient. Integration with our student information system has improved tracking of student engagement. Automated reminders have cut down on no-shows and offered valuable insights into how students prefer to be contacted, guiding our outreach efforts.

Cons

We've noticed that the system can slow down during busy registration times, which might affect the accuracy of real-time analytics when making important decisions.

Pros

The thing i like most about Booksy is how easy and user friendly it is for my clients. How they can book at any time they want and see my availability and my teams available spots.

Cons

The only thing i dont like about Booksy is the monthly rate is much more expensive than any other booking aops.

Alternatives Considered

Reasons for Choosing Booksy Biz

Switched From

Reasons for Switching to Booksy Biz

Pros

I cant find something what i like after terrible experience with a customer service

Cons

Customer service support are totally unprofessional
App often crashes

Pros

It makes facility management easy
It handles booking and reservations well
It comes with calendar sync
I like the ease of scheduling online

Cons

No major flaws and Booksy has all we need

Cons

A scam, account blocked for no reason, tried to reach support multiple times, no answers.

Pros

Clear interface, intuitive to use, great overall

Cons

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

Pros

Love being able to book on Booksy
There is no question about when or where
The email tracking and availibilty takes the guess work out of booking appointments

Cons

I honestly have no complaints! There is easy to use step by step instructions

Pros

Makes scheduling and organizing my calendar a breeze. Very user-friendly platform for my clients to interact with and book classes and personal training sessions. I also appreciate the reminder texts and emails that go out to clients so I don’t have to worry about that.

Cons

I haven’t had any issues with this software, it’s made my life much simpler in terms of scheduling.

Pros

Absolutely rubbish of a Customer service!

Cons

Absolutely rubbish of a Customer service!

Pros

Booksy provides easy access for both clinical support and patients, very simple to use

Cons

System automatic reminders would sometimes glitch and not send out to patients

Pros

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.

Cons

TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response

Pros

Somewhat similar to Genbook. Still trying to learn and navigate my way around.

Cons

The support! I previously had Genbook for 6 yrs, and had to switch over to Booksy because they are combining. With making the change I had to verify my bank account to receive online payments to protect from no shows. Apart of the process is uploading a bank statement with my account number and bank logo. My account can’t be verified so I’m blocked. I reach out to support and they tell me wait 24 hours. Okay I do, still blocked. Then I reach out again, I need to upload a bank statement again. So I have. At this point I can’t tell you how many times I’ve uploaded my bank statement and checks to prove I am the account holder. I reach out to support trying to get help and I get left with no help. I call support in the phone. Talked to one gentleman who heard my frustration and said he would try pushing the matter with who ever is in charge of verification. Nothing happens still blocked. I reach out to support again through chat, the person I talked to didn’t help me at all. Would tell me he’ll be right back and contacted me the next day saying the same thing, I need to upload bank statements and to let him know when I did. I followed instructions to later receive a message from him “ thanks for reaching out, if you need any further assistance don’t hesitate to reach out to support” and the chat was ended. Once again, no help. I called support again, no one was available, I tried to even cancel my subscription and no one was available for me to talk to.

Pros

Honestly, this was a terrible experience for our small business. We had been using Genbook, which was fine, but then they were bought out by Booksy and we were forced to switch.

Cons

Where do I start? It was difficult and clumsy for our therapists to manage their own schedules, both on the mobile app and on the desktop. Customers were not able to search for appointments with a specific therapist, and we were getting constant negative feedback from customers. You are not able to prevent last minute cancellations unless you sign up for payment processing with them, which is ridiculous. Also, we had very little control over certain settings: I had to call Booksy just to adjust our reminder notifications! Customer support was not great, particularly with the "chat" function. I often had to wait up to 15 minutes to get a response. Even cancelling this product was difficult! It had to be done over the phone, and I've called multiple times to try to stop them from continuing to send appointment reminders to customers even after we cancelled. This is still going on.

Pros

You don't have to communicate with shop owners directly, as I am in country where I don’t know the language much. It has made my life easy while booking my numerous appointments.

Cons

In my opinion, there should be more compensations/discounts for the users.

Pros

It's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.

Cons

I was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman but she couldn't understand English well enough to get my email address correct to look up my account; then she said she was transferring me to someone else and disconnected me. So, I tried using their chat function even though when I was working with their platform, that had always been really REALLY SLOW... like they sometimes wouldn't respond for 45 minutes. Again, that happened. So I emailed them. Not expecting a response their either; so am going to cancel payment through my bank.

Pros

It was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.

Cons

This wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.

Pros

Ease of use, functionality, search ability, aesthetically pleasing, and free!

Cons

If I am trying to book a haircut for myself and my son on the same day at the same time with two different barbers at the same time, and the barbershop has multiple locations, Booksy

Pros

The presentation and pos system. It has a very clean look.

Cons

I am a shop owner. My clients can not book with their preferred barber easily. If I am booked out. Booksy automatically books them with a free barber. This has cause major problems in my shop. My can’t even see the full calendar. They have to search hard for my next availability. I can’t even book my clients standing appointments. I’m very upset and looking for another alternative.

Pros

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

Cons

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Pros

It offers a payment portal to ensure last minute cancellations and 'no-shows' would still be liable to pay for the artist's time.

Cons

Over R10k worth of deposits have not been paid out within the agreed 5 business days. This is a breach of contract and nothing has been done even after enquiry. I have been using Booksy for over 3 weeks and no payout.

Pros

I have not had a good experience with the product and most specifically with customer support.

Cons

When Genbook transitioned to Booksy I was assured that it would be seamless, and it has been anything but that. When I call for customer service the message saying there are is no one available to help repeats every 10 seconds, I get it they don't want me to wait on hold because then they have to provide service. Wait time for chat is ridiculous. I started a chat an hour ago and have been waiting a minimum of 10 minutes between each reply - which have been unhelpful. Specifically, I was told that clients would receive review requests after their appointments - now they just told me that that does not happen unless they sign up for Booksy. The over 200 reviews they imported from Genbook are not transferrable to a new service because they are not verifiable to them. Genbook had excellent customer service and an intuitive platform. As other reviewers have said, Booksy customer service does not care - and it shows.