---
description: Review of inspeech Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: inspeech | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/4139/speech-recognition/software) > [inspeech](/software/366499/inconcert-speech-analytics)

# inspeech

Canonical: https://www.softwareadvice.co.nz/software/366499/inconcert-speech-analytics

> inConcert Speech Analytics allows you to analyze and get valuable information from 100% of your contact center calls simply, quickly and automatically. This comes as a natural result of the analysis of interactions which detects key aspects of the operation, an impossible – or unfeasible because of the costs and time involved in processing them – task to do otherwise.

Our intelligent interaction analysis technology positively impacts the performance of your business, in two ways. On the one hand, it allows you to increase revenues. On the other hand, it helps improve productivity while significantly reducing operating costs.

More revenue
The value of your client’s life-cycle is directly proportional to the experience he has in contact with your company. Obviously, a satisfied customer will buy more and for longer. In addition, he will bean evangelizer of your brand.To improve the customer experience, inConcert allows you:
- To identify who the client is, what their intention is and their state of mind during the interaction, allowing in this way to personalize to the maximum their experience in each contact.
- To extract more information about each client, their preferences and needs - expressed or not - so that you can offer them products and services according to their profile.
- To quickly evaluate how changes in the operation, products or services you perform in your company impact.
- To detect non-conformities or behavior patterns that denote ‘customer loss risk’, so that you can take proactive actions to keep them with you.
- To identify performance patterns to generate training plans.To evaluate the speed, pronunciation, and terms used in the case of voice interactions.

Fewer costs
Increasing your income is of little use if to do so you have to increase your costs as well. inConcert, in addition to helping you trigger more sales, makes it possible for your operation to be more productive and efficient.

To reduce costs and improve productivity, with inConcert you can:
- Reduce handling and management times and decrease the number of escalations and transfers by encouraging first contact resolution.
- Reduce the number of staff you need to analyze interactions by automating the entire process. Streamline business processes eliminating inefficiencies.
- Reduce costs associated with processing interactions related to verification, regulatory and quality compliance.
- Reduce staff training times and costs in the case of voice interactions.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Conctact inConcert for pricing information
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish
- **Available Countries**: Chile, Colombia, Mexico, Peru, Spain, United States, Uruguay

## Features

- API
- Activity Dashboard
- Audio Capture
- Auto-Dialer
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Speech Recognition Software](https://www.softwareadvice.co.nz/directory/4139/speech-recognition/software)

## Related Categories

- [Speech Recognition Software](https://www.softwareadvice.co.nz/directory/4139/speech-recognition/software)
- [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Alternatives

1. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (808 reviews)
2. [Talkatoo](https://www.softwareadvice.co.nz/software/242315/talkatoo) — 4.7/5 (221 reviews)
3. [Gong.io](https://www.softwareadvice.co.nz/software/75783/gong) — 4.8/5 (560 reviews)
4. [CallFinder](https://www.softwareadvice.co.nz/software/144949/callfinder) — 4.7/5 (12 reviews)
5. [Call Journey](https://www.softwareadvice.co.nz/software/198157/calljourneyci) — 4.0/5 (2 reviews)

## Reviews

### "Experiencia con Inspeech" — 4.0/5

> **Juan Manuel** | *18 November 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: la velocidad de procesamiento de los audios
> 
> **Cons**: el panel grafico es mejorable, podrían enlazanrlo a un tableau o power bi
> 
> Muy buena hasta el momento. Estamos procesando 300 horas por semana

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/366499/inconcert-speech-analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/inconcert-speech-analytics-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/366499/inconcert-speech-analytics> |
| en-GB | <https://www.softwareadvice.co.uk/software/366499/inconcert-speech-analytics> |
| en-IE | <https://www.softwareadvice.ie/software/366499/inconcert-speech-analytics> |
| en-NZ | <https://www.softwareadvice.co.nz/software/366499/inconcert-speech-analytics> |

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