Jobber

Pros

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Cons

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber enables my company to retain more information and service more client homes. With Jobber's help, we have been able to build 40% more business this year over last year. I don't think we could have done that without the software to manage it all. Payments come in quickly, we have less cancellations due to the reminder notifications. Tipping has gone way up with the tip feature in Jobber payments. We likely win more bids due to the professional appearance of Jobber. It has upped our communication with clients to a higher level. Integrates well with our reviews program in NiceJob. The request form is so valuable to us as we have it connected to our website and it funnels leads in the back door. The benefits are many and the pain points few.

Cons

sync errors with Quickbooks are many, automated job timers don't function for us so we can't use that portion of the system, sometimes the tipping function is hard to find for our customers and they end up not tipping, automated reminders cannot be cancelled or retrieved short notice, several other little things but these are on the top of our list

Alternatives Considered

Reasons for Switching to Jobber

Pros

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Cons

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Pros

Ease of operation and how it allows a small business to operate just as professionally as the larger businesses. Jobber is also regularly updating and improving to be even more relevant and practical.

Cons

Nothing really. It’s been excellent from the very beginning.

Alternatives Considered

Reasons for Switching to Jobber

Pros

The scheduling, we can schedule out as far as we like. The guys enjoy seeing their future schedule as well.

Cons

Not much, of course we would like to see some changes. The progress billing could be better. The other thing we have noticed is it would be nice to move a quote directly to invoice instead of first having to make it a job.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Job organization, contact with customers, and profit control

Cons

Not much haven't had to many complaints, my employees find it easy to use and office staff like the way it keeps things organized. Customers seem to like the online payment opportunity and the abilities to review their account. Communication with custom is also a plus the online request helps keep the phone lines open for new business to call.

Pros

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

Cons

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Pros

We have 20 employees and onboarded 50+ new clients in some of our busier weeks. We absolutely could not manage that without a great CRM. From new leads to quotes, follow ups to scheduling... Jobber allows us to manage our new clients, existing clients, and team to get the job done.

New features like Marketing and AI are some great tools we have been getting to know and implement. We have been especially pleased with some of the marketing tools that have allowed us to choose certain groups of clients from our data-base and email them. We've had a pretty solid conversion rate on those emails and plan to send out those emails every few weeks.

Syncing with Quickbooks is a huge value add and allows us to maintain a very small "bookkeeping" footprint.

Cons

It is somewhat basic in functionality, There have been a lot of small things that we wish we would have had.... ei more functionality in quoting, follow-up, and project management capacity - but the basics are there.

There have been a lot of new additions in the last few months that have really increased the value Jobber brings to the table, especially when it comes to quoting templates and AI for reporting purposes.

With the volume we deal with, its not realistic to think that any one CRM is going to check all the boxes, but with a couple of reports and spreadsheets, we can get all the information we need from New client channels, Conversions rates, team metrics, and financials. Jobber is somewhat limited in its ability at this time to have a detailed dashboard like the one we rely on.

They keep on adding new functions and capabilities which is nice, but there have been a few that should have been a thing years ago. The "leads" tag is one of these, We have had a new client lead special field for 3 years now only to get that as a standard option in the last few weeks. This is fundamental for a business to understand where leads are coming from and where to invest marketing funds.

I do like the chat team quite a bit as you are able to chat with a live person with questions. They can answer basic functionality questions very well, but often we have heard "We will pass that on to the development team."

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Cons

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Jobber is a very user-friendly CRM, both PC and mobile. It meets the needs of my small company with functionality for specific tasks within estimates, jobs, memberships, and employee performance reports. We also appreciate how easy Jobber integrates with other programs like payroll, GPS and marketing. Also, whenever we need it, there is always excellent, friendly customer support staff who do their best to help answer any question.

Cons

There is nothing to "dislike" about Jobber. As there is always room for improvement, certain areas can be improved upon, such as merging duplicate clients, or being able to make progress payments on not just one-off jobs.

Pros

Jobber has allowed us to stand out from the local competition, delivering a service beyond most customers expectations.

Cons

The scheduling planner doesn't suit our need so we have to use another system for future planning of jobs.

Alternatives Considered

Reasons for Choosing Jobber

Reasons for Switching to Jobber

Pros

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

Cons

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Pros

Constant improvement
Marketing tabs, makes it super easy to get Google reviews.
All in one software, everything is right on my phone

Cons

Some features like Gusto do not sync as well as I had hoped
The app is slow during some random points during the day

Alternatives Considered

Reasons for Choosing Jobber

Switched From

Reasons for Switching to Jobber

Pros

Easy to Use and great customer support whenever you call or email.

Cons

We have not had any complaints with Jobber and have been using them for over 5 years.

Alternatives Considered

Reasons for Switching to Jobber

Pros

Jobber has revolutionized the way things get done here at EDGE Cleaning Service. It makes our team more organized and efficient than ever before. It gives us clear insight into every service, communicates to make the team well oiled, and helps in pulling off a seamless experience for our clients.

Cons

While Jobber has always been super helpful with all of the dealings, there are only a couple of things that we just absolutely would love to have: the ability to format the text in emails, insert hyperlinks rather than having full URLs and more flexibility regarding the status of clients, like being able to toggle among active, inactive, archived, or lead.

Pros

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Cons

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Pros

Outstanding technical support and they are very FAST to respond to you.

Cons

Maintenance reminders for my hvac clients has been a chore.

Pros

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Cons

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Pros

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

Cons

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!

Pros

Ease of starting setup, FANTASTIC customer support from the start and continuing whenever we have a question!

Cons

I would like to see a small inventory management capability for ordering parts and consumables.

Pros

I love that Jobber gave me the ability to organize all my crews' schedules, job notes, and invoices all in one program. Then having all clients info job related info stored in an easy to access platform is awesome experience for us and the customer.

Cons

The timeclock management or tracking is probably the feature that I think could use the most improvements.

Pros

System is modern, clean and efficient. Multiple options for collection of payments and app to finance. The price book is just wonderful. My clients really appreciate the investment of the system and makes things so smooth to present to them. The internal processing is clutch and simplistic. Notes, photos to attach to jobs, invoices and requests. Hands down a great product. Must try for your business.

Cons

So far none to be honest. I really do love the system.

Pros

Pros are saved for Jobber. It is very easy to navigate through all of the different features invoices can be made and sent within 30 seconds automated invoice follow-ups are a great feature. The platform is really good and friendly stuff on hand to help the new AI bot works very well as well.

Cons

Nothing really it works really well for everything I need.

Pros

Everything is practical and easy to follow, we have had good experiences and it helps us a lot to be organized and have good communication between workers.

Cons

We have only had one drawback, previously the automatic messages had been sent at odd hours to our clients, long before the services were performed or when the service had already finished, that our installers were going to arrive at a certain time when they had already finished working.

Pros

It is fine for doing exactly what the designers of the software want it to do. It's simple to use.

Cons

There is zero flexibility without upsell after upsell. If you want any customization at all, there are no options.