--- description: Review of Pulseway Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pulseway | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Pulseway](/software/36599/pulseway) # Pulseway Canonical: https://www.softwareadvice.co.nz/software/36599/pulseway Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/36599/pulseway?page=2) > Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud. Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities. Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications. Key Pulseway features: - Monitoring and Management - Discovery and Deployment - Server Management and Monitoring - Automation like Never Before - Out-of-the-box OS \& 3rd Party Patching - Unlimited Remote Control for macOS and Windows - Custom Reporting Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials. > > Verdict: Rated **4.7/5** by 312 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 312 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MMSOFT Design - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$67.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pulseway starts with a 14-day-trial, no credit card required. Pricing is based on the number of systems/endpoints you want to monitor and manage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Brazil, Canada, Costa Rica, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland and 2 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anti Virus - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Authentication - Automated Scheduling - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Availability Management ## Integrations (10 total) - Autotask PSA - Bitdefender GravityZone - ConnectWise PSA - IT Glue - OpenText Core Endpoint Protection​ - PagerDuty - Slack - Unitrends MSP - Xero - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) ## Related Categories - [Network Mapping Software](https://www.softwareadvice.co.nz/directory/4217/network-mapping/software) - [Network Access Control System (NAC)](https://www.softwareadvice.co.nz/directory/4433/network-access-control/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1876 reviews) 2. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (496 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.co.nz/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [Action1](https://www.softwareadvice.co.nz/software/261079/action1) — 4.9/5 (239 reviews) 5. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (803 reviews) ## Reviews ### "Feature-Rich, Easy to Use, and Very Innovative\!\!" — 5.0/5 > **John** | *24 November 2020* | Construction | Recommendation rating: 9.0/10 > > **Pros**: What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary\! > > **Cons**: One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue. > > The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value. ----- ### "Pulseway provides an exceptional suite of services and support." — 5.0/5 > **Christopher** | *19 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support. > > **Cons**: There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential. > > Pulseway has become an integral and indispensable part of our company's infrastructure. Pulseway provides rock solid solutions that are well supported and continuously improved upon. We are very satisfied with the services and support we receive. ----- ### "Please find another company, skip this one..." — 1.0/5 > **Steven** | *8 September 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: I can honestly say I can not think of a single pro on this company. Pulseway has been one of the most frustrating vendors we’ve ever worked with. We originally used Pulseway RMM, but it was so unreliable that we moved to Datto RMM. We also switched from Pulseway PSA to Autotask, which is outdated but still worked better. Every time we tried to trade services, Pulseway only allowed it if it meant a higher monthly cost for us. There’s no real flexibility—it feels like the only “partnership” they offer is when it brings them more money. Even after you sign a contract, you constantly have to chase them to activate the services you’re paying for, and it takes days to get a response. The pattern is clear: once Pulseway gets your signature, customer care drops off. They don’t care about supporting you; they care about upselling you. We’re locked in until 2027, but after that we’re done. If you’re considering Pulseway, save yourself the headache. The tools are unreliable, the pricing is rigid and always increasing, and the customer service disappears once they have what they want. ----- ### "Wonderful product" — 5.0/5 > **Vikram** | *25 July 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway. > > **Cons**: The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices. > > I love this product and the team supporting it. They are a wonderful group of people. ----- ### "TSG Review 08-01-2024" — 5.0/5 > **Rick** | *1 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines. > > **Cons**: They don't yet have support for Linux Remote Desktop and that is really needed. > > I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/36599/pulseway?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/36599/pulseway) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data