---
description: Review of Selmo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Selmo | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

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# Selmo

Canonical: https://www.softwareadvice.co.nz/software/365682/selmo

> Selmo is a powerful call automation software covering most processes a modern business performs.

Call centers, contact centers, and independent businesses are already using Selmo to boost their lead generation and sales, improve customer support, and perform extensive surveys and recruitment projects.

Why do companies choose Selmo?

Selmo allows businesses to create their own inbound and/or outbound call center regardless of their size and location. It provides professional call center tools for productive work.

Transform outbound calling with auto dialer software: power mode to automate the routine of dialing and predictive mode to boost calling speed by 3 times. 

Deliver the best experience with an inbound IVR, which never forgets to connect customers to agents, set up other tasks or assign tags.

Impress clients with your engagement, as a built-in CRM stores communication history with a client, call recordings, notes, and tags.

Build a seamless flow by integrating Selmo with your CRM. Set it up once to transfer your contacts to Selmo’s calling campaigns and back.

Avoid errors and delays with Selmo’s scripting tool. Agents will see a script you create and assign to a specific campaign, as well as the survey to fill during the call.

Automate processes with triggered outcomes. Add customizable call outcomes for each campaign and set up respective actions. No client will get lost in the middle of the funnel thanks to this feature.

Understand how your campaigns perform with various sets of charts, tables, and downloadable reports.

Manage team’s productivity with performance reports and KPIs. Assist new team members with various learning tools.


Selmo is quick in installation and lightweight software using a cloud SaaS model, which means no hardware is required. You can access your account from any laptop with a stable internet connection.

Moreover, Selmo is scalable and perfect for teams of 2, 10, 50, 100 or 1000 agents and above. The sky is the limit\!

A list of most-used Selmo features:

- Auto dialer with predictive and power modes

An auto dialer is a piece of software that dials phone numbers from the list and automatically connects an operator to a call, when a customer picks up the phone. Selmo’s auto-dialer has 2 modes: a power mode and a predictive mode.

Our data show that predictive mode repurposes up to 80% of agents’ working hours from dialing to talking and boosts calling efficiency 3 to 4 times compared to manual mode.

- IVR

Fully customizable and supports various tasks, for example assigning tags, scheduling a call, adding the contact to a campaign or assigning him to a manager, etc.

- Call recording

All inbound and outbound calls are being recorded and stored until such time as you decide to delete them. 

- CRM

Contacts you upload to the service are instantly formed into client cards, which store all the data, tags, call history, and tasks assigned to the client. This is an all-you-need CRM perfect for sales and customer support.

- Mailing

An essential tool for customer communication. Connect an email address and send emails directly from Selmo. Create automated emails based on call results or other triggers.

- API-integrations

This feature allows to connect Selmo to your CRM as a calling tool. Build an automated funnel, which transfers contacts from your CRM funnel to Selmo, assigns a script and a manager, and dials automatically. Results are then transferred back to your CRM.

- Scripts \& surveys

Create scripts and surveys right inside the app, assign them to campaigns and managers, set outcomes, and allocate respective actions. Thorough survey statistics are available as well.

Other tools include:

- Speech transcription
- Speech analytics
- Contacts import and storage
- Visual reports
- Team performance reports
- KPIs
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Selmo

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 152 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (1 total)

- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Telemarketing Software](https://www.softwareadvice.co.nz/directory/4239/telemarketing/software)
- [Predictive Dialer Software](https://www.softwareadvice.co.nz/directory/1758/predictive-dialer/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software)

## Alternatives

1. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews)
2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews)
4. [uContact](https://www.softwareadvice.co.nz/software/34514/ucontact) — 4.5/5 (81 reviews)
5. [Ricochet360](https://www.softwareadvice.co.nz/software/183895/ricochet360) — 4.8/5 (82 reviews)

## Reviews

### "Selmo" — 5.0/5

> **Zoe** | *7 September 2022* | Architecture & Planning | Recommendation rating: 9.0/10
> 
> **Pros**: Despite all the information it helps you monitor, Selmo’s call center analytics platform is super clear and easy to navigate, so it’s simple to find what you’re looking for. Before using this program, our operators used to have to ask callers for the same details again and again when they called. Now, with Selmo’s easily navigable tech, they can quickly bring up the relevant information in the middle of the call, leading to a more personalized experience.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/365682/selmo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/selmo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/365682/selmo> |
| en-GB | <https://www.softwareadvice.co.uk/software/365682/selmo> |
| en-IE | <https://www.softwareadvice.ie/software/365682/selmo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/365682/selmo> |

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