3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve customer engagement through conditional, behavioral and event-based triggers. Features include multivariate experiments & A/B testing, customizable templates, geolocation tracking, media library, image editor, reporting, sign-up forms, conversion tracking, ecommerce integrations, SMS, Reputation Defender and more. Import data that's important to your business by adding custom data fields for your contact records in Campaigner. Schedule recurring email campaigns and create audience segments based on contact activity, demographic data and purchasing behavior, just to name a few. Campaigner offers integrations with Google Analytics, Magento, Shopify, and more. Pricing is available on monthly and annual subscriptions and 24/7 support is offered to all customers, regardless of monthly plan.
Campaigner Software - Campaigner A/B testing
Campaigner Software - Campaigner customer segmentation
Campaigner Software - Campaigner dashboard
Campaigner Software - Campaigner workflow triggers
Campaigner video
Campaigner Software - Campaigner A/B testing - thumbnail
Campaigner Software - Campaigner customer segmentation - thumbnail
Campaigner Software - Campaigner dashboard - thumbnail
Campaigner Software - Campaigner workflow triggers - thumbnail

Campaigner pricing

Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
Yes

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Campaigner Reviews

Overall rating

3.9
Write a Review!

Feature rating

Value for Money
3.8
Functionality
3.7
Ease of Use
3.7
Customer Support
3.9
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All Campaigner Reviews

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428 reviews
Andrew
Andrew
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/08/2024

Making the most of campaigner

In a single sentence, it's the software I encourage others to purchase more than any other.

Pros

As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors.

Cons

Only suggestion would be to build into the software translation capability, although we have overcome this quite easily.

Maria
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 1/11/2021

Really meets our needs!

By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Pros

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Cons

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

It was a long time ago so it’s difficult to remember, but I seem to remember it being glitchy and unpredictable.

Switched From

Constant Contact

Reasons for Switching to Campaigner

I had used mailchimp in the past and found it frustrating to use. Campaigner seemed promising so we decided to try something new.
Alex
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

2.0
Reviewed on 3/02/2020

Awful for designing emails

We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis.

The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors.

I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pros

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Cons

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Response from Ziff Davis

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Replied 16/06/2020
Jason
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/02/2021

Automation and ease of use

Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Pros

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Cons

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Choosing Campaigner

Constant Contact did not have the ability to automate ina way to send our emails out every four weeks or other custom send scheduling of the same email

Switched From

Constant Contact

Reasons for Switching to Campaigner

Ease of use and automation features were the critical components that helped us move to Campaigner to achieve our needs.

Response from Ziff Davis

Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.

Replied 25/03/2021
Shaun
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 6/10/2020

Brilliant Customer Support. Limited Functionality

Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal.

Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help.

Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pros

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome.

We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Cons

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Response from Ziff Davis

Hello Shaun,

I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on.

Your feedback with regards to integration is also much appreciated and has been sent up to upper management.

Looking forward to serving your email marketing needs in the future, all the best.

Carlos Petersen, Customer Marketing Manager

Replied 26/10/2020
Jerry
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 14/08/2020

A little learning curve, but powerful software

We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pros

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Cons

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Reasons for Choosing Campaigner

Contactology was purchased/absorbed/eaten by Campaigner/J2

Reasons for Switching to Campaigner

Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs.

Response from Ziff Davis

Jerry,

Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you.

Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor.

Please let us know if you need anything anytime.

Best,

Carlos

Replied 25/08/2020
Samantha
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 20/01/2021

from Zyxel administer

The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pros

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Switching to Campaigner

Mailchimp: Better UI. HubSpot: more function.

Response from Ziff Davis

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Replied 28/01/2021
Dave
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3.0
Reviewed on 29/07/2019

Good value for the money

The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Pros

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Cons

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

They got acquired.

Reasons for Switching to Campaigner

The better ease of use of the alternatives is not worth the additional price.

Response from Ziff Davis

Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos

Replied 16/07/2020
Kathryn
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
0

3.0
Reviewed on 29/07/2019

I like the idea of this, but not easy to use

It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Pros

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Cons

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

Response from Ziff Davis

Hi Kathryn,

Thanks for your honest review of Campaigner, this kind of feedback is extremely valuable to us.

We have since made major improvements to our email editor, and have made the addition of our new Drag and Drop editor which enables all users to create beautiful and mobile responsive email designs in minutes.

We would love the opportunity to show you the changes and improvements we have made, please reach out to us anytime.

All the best,

Carlos

Replied 7/07/2020
Nurul Aishah
Nurul Aishah
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 3/11/2021

The best in email marketing and testing.

Pros

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Cons

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Brian
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 20/04/2022

Winterfolk Festival Bulk Email Program

It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Pros

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Cons

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply.
2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version.
3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function.
4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems.
3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Kitty
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 14/09/2020

Good, but not for beginners

We are an agency and use Campaign to send email broadcasts for out clients.

Pros

The price is probably why my company chose Campaigner.

Cons

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Response from Ziff Davis

Hello Kitty,

Thank you very much for your feedback as it gives us valuable insight into your experience with Campaigner.

This feedback will be sent to our support and product managers, as we always strive to keep our software as optimized as possible to our valued customers.

All the best,

Carlos, Customer Marketing Manager

Replied 25/09/2020
Faith
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1.0
Reviewed on 3/05/2018

Worst customer service and platform ever - plus they unsubscribed all of my customers and...

Pros

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times.
2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it.
3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things.
4) We get conflicting answers when we call customer service.

In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Ronald
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 17/08/2020

Using campaigner to support our ISP business and more

Using email for marketing and customer support is here to stay. Campaigner makes it easy.

Pros

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Cons

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Response from Ziff Davis

Hi Ronald,

Thank you for this amazing review! Happy to hear that you are having a great overall experience with Campaigner. If you ever want to tell me more about your experience, please feel free to follow up with me.

Thanks,

Carlos

Replied 1/09/2020
Jillian
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

3.0
Reviewed on 23/08/2019

review

i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Pros

Simple is better, so that makes it easy for non-experienced users to learn.

Cons

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Response from Ziff Davis

Hi Jillian, just wanted to reach out to thank you for your review of Campaigner, this kind of feedback is extremely valuable to us. We are constantly working to improve our product to ensure that it meets the standards of our clients such as yourself, and would love the opportunity to discuss your segmentation further to ensure it is as optimized as possible to suit your BU's needs. We have also released new templates in our new Drag and Drop editor which has the ability to create responsive and well-designed emails in minutes. I will be happy to go over these things further with you anytime.

Replied 7/07/2020
Hannah
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
2

4.0
Reviewed on 23/09/2021

Reliable and accessible

It served our needs well!

Pros

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Cons

Customer service in the rare event of glitches wasn't great.

Response from Ziff Davis

Hello Hannah,

Thanks for taking the time to leave this feedback. It's great to hear that it was easy to get started with your email design and segmentation, and we hope to continue to improve on all customer service interactions.

Best,

Carlos P, Community Manager

Replied 19/11/2021
Jonathan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
2

2.0
Reviewed on 29/10/2020

Issues with unsubscribed members

Pros

more convenient than using internal email.

Cons

Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues.

Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).

Response from Ziff Davis

Hello Jonathan,

Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs.

Please reach out anytime.

Best regards,

Carlos, Customer Marketing Manager

Replied 13/11/2020
Meghan
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3.0
Reviewed on 30/08/2019

Campaigner review

We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.

Pros

The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.

Cons

The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)

Response from Ziff Davis

Hello Meghan! Very happy to hear that your interactions with one on one support have been helpful and positive, this kind of feedback is really nice to have. Also, thank you for your feedback in regards to the platform as this kind of information is very helpful from a product standpoint. There have been many improvements made recently with the new drag and drop email editor, you will see the option to use this when creating your email designs. We sincerely hope that helps address some of the concerns that you voiced.

Replied 16/06/2020
Scott
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 16/11/2021

Pros & Cons

Overall, Campaigner is efficient & effective in meeting our company's current needs.

Pros

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Cons

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

Alternatives Considered

EmailOctopus, Mailgun and Mailchimp

Response from Ziff Davis

Thank you for this valuable feedback Scott, its great to hear that we are helping you and your team meet your business demands.

Replied 9/03/2022
Jesse
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 25/01/2021

Campaigner Review

Pros

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business.
- Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Cons

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options.
- More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Response from Ziff Davis

Hello Jesse and thanks for taking the time to leave this great feedback, I am glad to know that you are liking Campaigner for your email marketing. The details you left here are valuable and help to ensure we give the best experience possible. ^CP

Replied 28/01/2021
Amanda
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 29/07/2019

Quick and Easy to Use!

We crossed over from another platform Streamsend, and the integration was very seamless. Was able to pick-up Campaigner pretty quickly with minimal support. Overall, thumbs-up. I enjoy this platform more then the former.

Pros

There is a great feature which I have not found on other platforms whereby you can upload lists separately and still send them as a part of the same campaign. Re-sending campaigns is also very simple. User-friendly for first time users.

Cons

There should be a legend for mail merge fields that shows if they are valid/ working and what they are mapped to. One of my campaigns did not send one time because I had incorrectly labelled the mail merge field and I could not figure it out.

Response from Ziff Davis

Hi Amanda,

Thank you for your review! We really appreciate this kind of feedback. I hope that our support team was able to help you with your merge fields, we try to ensure they are as user friendly as possible. If you need to reach out to us for further help with this please feel free to do so anytime.

Best,

Carlos

Replied 16/07/2020
Courtney
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
2

3.0
Reviewed on 18/08/2020

Frequent marketer for both internal and external

we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Pros

I am a self-taught user; the software is something that can be figured out

Cons

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Response from Ziff Davis

Hi Courtney,

I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience.

In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those.

All the best,

Carlos

Replied 10/09/2020
Sarah
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 17/07/2019

Campaigner Review

We love how we can easily, mass contact all of our contacts with Campaigner. It is quick, easy, and very user friendly. You can preview and edit your email blast before you send it out, saving us from being inefficient.
One of our staff just started using it, and is very comfortable using it because it is so user friendly and easy to use.

Pros

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Cons

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

Response from Ziff Davis

Hi Sarah,

Thanks very much for your wonderful feedback of Campaigner, and that you find it to be very user friendly. This is definitely one of our top priorities for our users.

In regards to the attachment issue you desctibed, we would love to look into this further and hope that you follow up with us.

Thanks very much,

Carlos

Replied 7/07/2020
Andrew
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

2.0
Reviewed on 22/03/2018

We have been using Campaigner for 3 years now and it meets our needs.

Pros

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Cons

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Response from Ziff Davis

Hello Andrew,
Thank you for reviewing our platform. It means a lot to our staff to hear customer feedback.

We are happy to hear that we are meeting your needs. We also appreciate the product feedback and have passed it on to our teams.

Thanks again for the review and if you have questions in the future please do not hesitate to reach out!

-The Campaigner Team

Replied 27/03/2018
myles
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 4/05/2018

Useful platform for contacting my clients and prospects

It helps my business keep in touch with my clients and with people who buy my services

Pros

Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Cons

It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

Response from Ziff Davis

Hi Myles,
Thanks so much for reviewing our platform.

We are excited to hear of your success with Campaigner.

Our platform does not add duplicate contacts to the add, it only counts it as one even if it appears in multiple lists. If you have any questions or comments please do not hesitate to contact us.

-The Campaigner Team

Replied 18/06/2018

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