Spiceworks Cloud Help Desk

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Spiceworks Cloud Help Desk

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network. The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics. Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.
Spiceworks Cloud Help Desk Software - Spiceworks environment Summary
Spiceworks Cloud Help Desk Software - Spiceworks ticket count by user
Spiceworks Cloud Help Desk Software - Spiceworks monitor active tickets
Spiceworks Cloud Help Desk Software - Create FAQs and knowledge base
Spiceworks Cloud Help Desk Software - View ticket summary
Spiceworks Cloud Help Desk Software - Join Spiceworks community
Spiceworks Cloud Help Desk video
Spiceworks Cloud Help Desk Software - Spiceworks environment Summary - thumbnail
Spiceworks Cloud Help Desk Software - Spiceworks ticket count by user - thumbnail
Spiceworks Cloud Help Desk Software - Spiceworks monitor active tickets - thumbnail
Spiceworks Cloud Help Desk Software - Create FAQs and knowledge base - thumbnail
Spiceworks Cloud Help Desk Software - View ticket summary - thumbnail

Spiceworks Cloud Help Desk pricing

Spiceworks Cloud Help Desk has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to Spiceworks Cloud Help Desk

SolarWinds Service Desk

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM)...

ManageEngine Endpoint Central

ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure,...

Network Detective Pro

Network Detective is an IT assessment tool that allows businesses to detect and fix network issues, identify vulnerabili...

Spiceworks Cloud Help Desk Reviews

Feature rating

Value for Money
4.6
Functionality
4.2
Ease of Use
4.3
Customer Support
4.2
5 reviews of 559 View all reviews
Jesica
Jesica
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 7/03/2019

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

john
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 21/10/2019

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 14/09/2022

Spiceworks is good for small companies

It was great at the beggining but whe the company grew and the tool was not able to grow with us.

Pros

It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.

Cons

It doesn't have a knowledge base.
The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Choosing Spiceworks Cloud Help Desk

Because it was very difficult to configure and to manage.

Switched From

GLPi and OTRS

Reasons for Switching to Spiceworks Cloud Help Desk

Because of the price.
Noor Shehra
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 2/11/2021

Spicework Review

It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.

Pros

Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.

Cons

Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Switching to Spiceworks Cloud Help Desk

Spicework is basically free if you host the application in your server comparing to the other inventory softwares
Ian
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 22/12/2022

Spicy goodness

Spiceworks was great when i worked at a small non profit for my needs

Pros

The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge

Cons

I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used

Related categories