About InSync Healthcare Solutions
InSync Healthcare Solutions pricing
InSync Healthcare Solutions does not have a free version.
Alternatives to InSync Healthcare Solutions
InSync Healthcare Solutions Reviews
Feature rating
- Industry: Mental Health Care
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
INSYNC Implementation for Behavioral Health Practice.
The people at INSYNC make a huge difference. The support has been great, they are based in the USA and always responsive. Our Implementation specialist [SENSITIVE CONTENT] has been amazing and has continued to provide top notch support when needed. He did a great job getting the foundations of our system set so transitioning was smooth. [SENSITIVE CONTENT] were helpful getting the billing side of things set up. [SENSITIVE CONTENT] did a great job during launch week. We are now implementing their RCM services to further enhance our financials.
Pros
We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly.
Cons
The software can be very complex when setting up configurations or having to make changes. One change can impact several others. However, this is necessary to have the level of customization and tools it offers. The other aspect that was not as good as our last EHR was the aesthetics of the software. It looks dated compared to newer systems but that is not too important.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Increase anxiety while attempting to "make this system" applicable to a speech therapy...
NOT GREAT but appears to getting better AFTER our GO LIVE date.
Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.
Pros
Potential future functionality and ability to make some forms customizable after enhancements.
Cons
Misleading advertisement of this system and the ability to configure for our specific needs.
Reasons for Choosing InSync Healthcare Solutions
ClinicSource was outdated with limited personalization to our practice.Switched From
ClinicSourceReasons for Switching to InSync Healthcare Solutions
We were sold on a product that could be customized to our practice. While this is true, for a very small amount of our dynamic forms which we built ourselves this was not true for parts of the system which were preconfigured. Very convincing sales person and initial implementation specialists (which are no longer with the company). Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Buyer beware!
Started out great, sales pitch was obviously exciting. Once we started communicating challenges, the walls went up. They didn't try to compromise at all.
Pros
There's really nothing all that exciting about this software. The only positive is that it's highly customizable, but there's many others that are.
This company's biggest claim is that they "sell" you a software license. So once you pay it off, there price goes down.
Cons
They "sell" you a software license that you can never return. If you drop $50k like we did and the program ends up not working, they WILL NOT return your money.
After trying to work with their [SENSITIVE CONTENT] to get our money back, we were told too bad, the deal is done. As a small PT company try to survive, that was a difficult experience.
Alternatives Considered
Raintree SystemsReasons for Choosing InSync Healthcare Solutions
Tried to lower costs.Switched From
WebPTReasons for Switching to InSync Healthcare Solutions
There ability to purchase a software license and lower costs down the road.- Industry: Mental Health Care
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
One stop shop EMR
Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.
Pros
All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.
Cons
Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.
Alternatives Considered
athenaOneReasons for Choosing InSync Healthcare Solutions
The practice grew to a size and with different locations we needed a system that was all inclusive so I can manage easier. We were using MD toolbox for prescribing, FormDr. to send out patient forms, Therapy notes for billing and notes and such, and Metrofax to efax. So we needed to put everything under one.Switched From
TherapyNotesReasons for Switching to InSync Healthcare Solutions
Better for behavioral health. We needed to be able to have groups and the others had behavioral health but lacking some of those features like group and built in assessments.- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
MB Therapy, Inc. Review (by PCC)
Our overall experience has been pretty good. Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation. We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls with our new implementation specialist to get all of the kinks worked out.
Pros
I personally really appreciate that everything we need to run the clinic is all housed within one web-based program.
Cons
It's slow at times and I feel like the scheduler is a little less user-friendly than I would like. I also don't like that there aren't buttons for everything--to find certain things you have to remember what to search in the search bar. It's like hide and seek.
