--- description: Review of SugarSync Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SugarSync | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [File Sync Software](/directory/4288/file-sync/software) > [SugarSync](/software/365474/sugarsync) # SugarSync Canonical: https://www.softwareadvice.co.nz/software/365474/sugarsync Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/365474/sugarsync?page=2) > SugarSync is file sharing and backup management software that helps businesses of all sizes securely store, view, edit and manage documents, images and audio/video files. The platform includes a centralized dashboard, which lets managers add users, track account activities and manage storage or access rights. SugarSync’s backup management functionality, allows administrators to schedule automated backups on a daily, monthly, quarterly or annual basis and restore data to a specific date. It offers a host of features such as online editing, remote device wipe, disaster recovery and more. Additionally, organizations can share files and folders by posting links on Facebook, Twitter, IM and blogs or collaborate on projects by providing role-based permissions to view or edit documents. SugarSync uses AES 256-bit encryption to ensure secure financial transactions and upload or download of data. Pricing includes monthly/annual subscriptions and support is extended via email, FAQs and other online measures. > > Verdict: Rated **4.1/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 51 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$7.49 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: 100GB: $55/month - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, China, India, Ireland, United Kingdom ## Features - Backup and Recovery - Cloud Backup - Collaboration Tools - Compression - Content Library - Data Synchronisation - Disaster Recovery - Document Management - Encryption - File Sharing - Mobile Access - Real Time Synchronisation ## Integrations (4 total) - Dropbox Business - Evernote Teams - Fuze - Google Drive ## Support Options - Email/Help Desk ## Category - [File Sync Software](https://www.softwareadvice.co.nz/directory/4288/file-sync/software) ## Related Categories - [File Sync Software](https://www.softwareadvice.co.nz/directory/4288/file-sync/software) - [Content Collaboration Platforms](https://www.softwareadvice.co.nz/directory/4442/content-collaboration/software) - [File Sharing Software](https://www.softwareadvice.co.nz/directory/4535/file-sharing/software) - [Backup Software](https://www.softwareadvice.co.nz/directory/4294/backup/software) ## Alternatives 1. [Syncplicity](https://www.softwareadvice.co.nz/software/158305/syncplicity) — 4.1/5 (27 reviews) 2. [Resilio Active Everywhere](https://www.softwareadvice.co.nz/software/178465/resilio-connect) — 4.8/5 (6 reviews) 3. [NetExplorer Workspace](https://www.softwareadvice.co.nz/software/195301/netexplorer) — 4.8/5 (13 reviews) 4. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17484 reviews) 5. [Zoho WorkDrive](https://www.softwareadvice.co.nz/software/395414/zoho-workdrive) — 4.6/5 (95 reviews) ## Reviews ### "This Software Has Stopped Working with the Latest MacOS" — 1.0/5 > **Verified Reviewer** | *14 October 2019* | Internet | Recommendation rating: 0.0/10 > > **Pros**: I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't. > > **Cons**: It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync. > > It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up. ----- ### "Great for small teams\!" — 5.0/5 > **Kathryn** | *2 December 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share. > > **Cons**: There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date. > > Use it daily as our main storage and share system. ----- ### "Customer support is NON EXISTANT" — 1.0/5 > **Janine** | *7 June 2022* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: It backs up your files, like it is supposed to most of the time. BUT, when there is a problem you can not get anyone on the phone nor will they call you back no matter how many messages or email s you send, even though you are paying for this service annually. You cant even get anyone in billing to answer the phone. > > **Cons**: files or photos won't upload properly and will not sync so they get stuck in limbo and you can not get it to resolve. > > I am a customer for 13 years. The service was always decent except for the last two years wherein you can get no assistance. There is no one manning the ship. I am going to a competitor due to such poor service. ----- ### "SugarSync has by-far been the most reliable file-sync program I have used to date." — 4.0/5 > **Scott** | *5 May 2018* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The biggest feature of this program, and the one I admire the most, is the ability to sync files and folders anywhere on the computer without having to move them to a specific folder. All the other systems require you to move your data into a specific folder they create, but SugarSync allows you to right click on any file/folder on your computer (including network drives and external drives) and choose to sync the right where they stand. I also like their new backup copy feature that maintains an extra copy of whatever folders you want for safety and versioning changes. > > **Cons**: The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit. > > SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder. ----- ### "Easy to use with comparable price point" — 5.0/5 > **Rebecca** | *4 January 2021* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: App was easy to use and teach employees to use, implementation was smooth transition from previous app. Integration with other apps worked better than other apps used by company. > > **Cons**: Pricing for small business use is a bit too high. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/365474/sugarsync?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/365474/sugarsync) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data