About Smart Service

The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routing, time tracking, inventory, estimates, digital forms, workforce tracking, service histories, and many other easy-to-use features.
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Smart Service pricing

Smart Service does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Smart Service is available for a one time price of $1,599.99. Additional users and mobile users are available at a discounted rate.
Free Version:
No
Free trial:
Yes

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Smart Service Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.2
Customer Support
4.5
5 reviews of 260 View all reviews
Albert d. F.
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2017

Smart Service has been a God send to my company. We are now also "almost" paper free.

Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Pros

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons

Not being able to track individual extinguishers by date and have them update to when service is needed.

Nate N.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
2
Customer Support
4

4
Reviewed on 13/07/2021

Smart Service for Pest Control

It's been a long and arduous process learning to work with the software and customize it to fit our needs.

Pros

The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.

Cons

Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data.

Alternatives Considered

PestPac and GorillaDesk

Reasons for Choosing Smart Service

We needed a software that fit commercial service processes like equipment scanning and trending reports. Bookkeeper insisted that software needed to interact with Quickbooks.

Switched From

FieldRoutes

Reasons for Switching to Smart Service

Software is made and built to mesh with Quickbooks (Intuit product).
Ben F.
  • Industry: Facilities Services
  • Review Source
Value for Money
0
Features
1
Ease of Use
2
Customer Support
1.5

1.5
Reviewed on 11/03/2015

Good in theory, but impractical in implementation

Pros

For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

Cons

The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all.

Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent.

Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis.

If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system.

Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable.

If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.)

The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all.

It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required.

Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.

Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 12/03/2018

takes time to get used to but very functional

Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

Pros

That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL
the tech also has the ability to make estimates and email to the client right on the spot with our custom made form.
Has reduced our paper consumption by 80% in the first year.

Cons

Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds.
Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

Verified Reviewer
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 12/12/2019

Smart Service

It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Pros

It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect.

Cons

It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change.

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