--- description: Review of Rapport Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Rapport | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [Rapport](/software/364201/rapport) # Rapport Canonical: https://www.softwareadvice.co.nz/software/364201/rapport Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/364201/rapport?page=2) > Integrate Rapport® with your practice management software for a more seamless practice and pet owner experience. Enhancing your client communications can help reduce no-shows, improve client relations, and generate time and efficiency savings for your team. There is a wide range of tools to help simplify your client interactions while also reducing administrative inefficiencies. Some key features of Rapport include: - Automated treatment and appointment reminders - Two-way multi-media messaging - Online pet portal - Mobile capabilities for both clinic users and pet parents - Client satisfaction surveys > > Verdict: Rated **3.9/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 33 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Calendar Management - Communication Management - Confirmations/Reminders - Email Reminders - Reminders - SMS Messaging - Telemedicine Software ## Support Options - Email/Help Desk - Phone Support ## Category - [Veterinary Software](https://www.softwareadvice.co.nz/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.co.nz/software/356421/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.softwareadvice.co.nz/software/319655/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.co.nz/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.softwareadvice.co.nz/software/263143/shepherd) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.softwareadvice.co.nz/software/133723/ezyvet) — 4.6/5 (276 reviews) ## Reviews ### "Rapport User" — 4.0/5 > **Chris Schumacher** | *18 July 2023* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems. > > **Cons**: Cannot change wording on some of the reminders and have to contact Rapport customer service. > > Overall, during COVID, Rapport saved us. Rapport handles some of the manual process items that my staff had to do freeing them to take on different tasks in the clinic ----- ### "Useful communications platform" — 4.0/5 > **Jane** | *18 July 2023* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: We chose and have not left Rapport for its integration with Avimark. We have come to reply on it for texting clients. > > **Cons**: Compared to other communication platforms, Rapport is not client-focused/user-friendly/visually appealing. Our texts are limited to 160 characters before splitting into two messages and do not appear as coming from our clinic phone \#. ----- ### "Love the integration with Avimark" — 3.0/5 > **Kathryn** | *24 July 2023* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: I love that it integrates with Avimark and the appointments appear on our actual calendar. This is a double edged sword though because sometimes clients do not enough to accurately book them. > > **Cons**: The email campaigns are clunky and difficult to use. They are not easily personalized the way I would like to do it. They look like an old Wordpress interfact and the whole thing needs an update. > > I have been with Rapport since the early days. The email campaigns and reminders really have not kept up with technology. ----- ### "20 plus year AVImark user" — 5.0/5 > **Teri** | *23 August 2023* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: I like to automation of Rapport \& the functionality of how we can set which reminder or confirmation emails go out to clients and are worded based on the type of appointment. > > **Cons**: I wish we could design our own package and pay for just the features we are using. > > it is a great time saver, especially that it marks appointments confirmed so we do not have to reach out to each client to confirm ----- ### "Rapport Review" — 4.0/5 > **Debra** | *27 July 2023* | Veterinary | Recommendation rating: 6.0/10 > > **Pros**: We've had Avimark/Covetrus/Rapport for a long time. I'm old school, and don't really want to go thru learning another program. > > **Cons**: The posting / invoicing / back-dating invoices - causes problems. > > We are happy with it, and am sure we'll stay with them. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/364201/rapport?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/364201/rapport) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data