--- description: Review of gominga Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: gominga | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [gominga](/software/363913/gominga) # gominga Canonical: https://www.softwareadvice.co.nz/software/363913/gominga Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/363913/gominga?page=2) > gominga is a review management platform designed to help businesses collect and respond to customer feedback from within a unified platform. Key features include customer experience management, activity tracking, response management, customizable templates, review notification, and sentiment analysis. Teams using gominga's modular solution can determine the number of items managed on each platform, streamline competition monitoring, expand customer service and boost customer loyalty. The product review management module enables users to evaluate product reviews and questions, identify market opportunities and problems, determine the strengths and weaknesses of their products and integrate customer feedback into the product development processes. gominga also offers additional modules that include content, response, analytics, sentiment and competitor, allowing businesses to evaluate customer feedback, intensify customer loyalty and directly publish responses across various eCommerce platforms. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: gominga eServices - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Canada, Germany, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Brand Management - Commenting/Notes - Communication Management - Competitive Analysis - Customer Experience Management - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Engagement Tracking - Feedback Management - Media Monitoring - Monitoring - Multi-Language - Multi-Location - Negative Feedback Management ## Integrations (5 total) - Bazaarvoice - Microsoft Power BI - Otto - Trustpilot - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [TrueReview](https://www.softwareadvice.co.nz/software/193489/truereview) — 5.0/5 (150 reviews) 3. [Birdeye](https://www.softwareadvice.co.nz/software/86768/birdeye) — 4.7/5 (702 reviews) 4. [Okendo](https://www.softwareadvice.co.nz/software/353128/okendo) — 4.9/5 (223 reviews) 5. [GiveMe5.ai](https://www.softwareadvice.co.nz/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) ## Reviews ### "entering new business insights" — 4.0/5 > **Verified Reviewer** | *29 July 2019* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: - Software runs stabile and is reliable - One System that collects most of our Sales Platforms and its upcoming Product Ratings / Product FAQ´s - good visualization of Product Rating development either by single unit or brand > > **Cons**: - Main Dashboard view (more graphics to get a quicker overall overview) - System has minor problems when using different Internet Browsers such as example Google Chrome > > Very fast acting and customer focused Gominga Sales- \& Service Team that is eager to grow and been willed to act flexible where needed. ----- ### "Best in class" — 5.0/5 > **Mathias** | *14 June 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: + One centralized platform in which you are able to handle, monitor and delegate product reviews + Innovative company with a great understanding of Ecommerce markets + Increases revenue due to the fact that interaction with customer reviews is very important during the buying process > > **Cons**: - It's hard to find negative parts about that software solution > > \+ We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams ----- ### "Review from the view of someone who is not actively using it." — 4.0/5 > **Jin-Su** | *21 June 2019* | Consumer Electronics | Recommendation rating: 6.0/10 > > **Pros**: It gives our customer support guys a tool to work with \& helps them save time, identify reoccurring issues and so on. > > **Cons**: Our users do not have possibility to edit review \& question answers ourselves. > > The last meeting has given us some valuable insights on how we can make the most out of the product we bought from you. Especially looking our product descriptions on amazon and then seeing the amount of questions we receive, that was very eye-opening. Thank you for that\! ----- ### "Great choice\!" — 5.0/5 > **Holger** | *4 June 2019* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: - High time savings in handling reviews - Positive impact on sales - Terrific support > > **Cons**: Nothing to complain about. gominga helps us achieve our Goals. > > The consideration phase of our customers has changed dramatically. Our owned media play an ever smaller role during the decision phase of our customers. On the other hand, user generated content, such as reviews, supports the purchase decision more strongly. gominga helps us to become visible with qualified reviews and to counteract bad ones\! ----- ### "Perfect support" — 4.0/5 > **Marco** | *27 September 2019* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly. > > **Cons**: Rarely, there are problems because of getting "old" reviews/questions and links need to be edited. But customer support is very good. > > I can recommend this software without any doubt. Very good system to manage customer reviews and questions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/363913/gominga?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/363913/gominga) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data