SalesPad

Pros

Much easier interface than the default GP one. License costs are half what a GP seat takes, which is an added plus. SalesPad windows are based around grids that are easily editable and export straight to Excel format. Excellent high-end features like item restrictions, complex pricing down to address card and/or item levels, automated item and customer notes, workflows, etc. Solid CRM functionality for Customer Service and Accounts Receivable activities. Unlimited user-defined fields fixes a long-term issue with the GP ERP.

Cons

SalesPad tries to be THE primary interface for GP users. By taking on such a large task, there are certain things it does excellently, and others it does, well, less so. For example, it's inventory analysis is fantastic for items that you SELL. But since it draws this analysis solely from the sales history, components for finished products end up with no analysis regarding usage.

It's salesperson level CRM is substantially slower than that provided for Customer Service and AR, and seems frankly to be an afterthought. We've also found its CRM to be poorly-suited for tracking sales leads and opportunities.

Pros

The software flows very well and is easy to learn your way around. The customization is very helpful to setup windows best suited to your needs. Organization is key and easy to manage with customizable tabs and folders.

Cons

There are fields that can be easily changed by accidentally scrolling over them with a mouse and can be hard to detect until too late i.e. payment terms, ship method or sales rep and territory. I have made it a habit to triple check these fields as in the past I was finding while moving the mouse I would occasionally make changes to some of these fields unknowingly.

Pros

What I like most about sales pad is that it provides real time inventory. I am able to View and search for customer documents

Cons

There is nothing about sales pad that I do not like

Pros

I like that it is a competent CRM platform.

Cons

It is not user friendly. It could use a lot more customer friendly features. I wish it had a home screen with a snap shot of all that was going on with company or individual regions.

Pros

It is very easy and user friendly. My Customer service team uses the sales pad exclusively for all order entry, inventory , customer data look up. Our warehouse also uses it for warehouse solutions

Cons

Back orders are not supported in the current Salespad version. That would be very useful if we could also access the backorders directly from Salespad.

Pros

The software offers Microsoft Dynamics GP users an easy and natural evolution into modern technology. It spares GP users wishing to evolve their ERP the huge cost and disruption associated with changing from one ERP to another.

Cons

The software does not offer a start to end user experience. It still depends on the users performing sevarl back end processes directly in Dynamics GP

Alternatives Considered

Reasons for Choosing SalesPad

Reasons for Switching to SalesPad

Pros

The ease of navigating between sales orders, invoices, and customer information. The simplicity and functionality of the layout was easy to look at, understand, and there wasn't really a lag that we had to deal with.

Cons

Not being able to speak with tech support without paying to upgrade our software. A big reason why we switched back to OMS after three years was because we couldn't clearly see what was "physically in stock" versus "not available for orders" after sales reps would type up orders.

Pros

Ease of Use and adaptability
Speed
Level of Detail
Good tutorial videos are available
Minimal Training requires

Cons

Analysis and reporting is cumbersome to set up and repeat
Inventory management could be more robust
CRM functionality is weak
Would enjoy stand alone RMA functionality

Alternatives Considered

Switched From

Reasons for Switching to SalesPad

Pros

I like how you are able to visually see all the information about customers in a more organized fashion. Everything is more organized within salespad

Cons

That you cannot see Return documents within salespad and can only see it within GP. Also that you cannot see how any payments are applied so if you don't have GP then a salespad customer service user cannot help with any money related issues

Alternatives Considered

Reasons for Switching to SalesPad

Pros

I like how we can customize the appearance for every user. The ability for each person to make it the most functional for them is a huge time saver.

Cons

I really can't think of anything off the top of my head that I haven't liked.

Pros

I like how we can customize and script aspects of the software to fit our needs. We have done a significant amount of customizations and rely heavily on the workflow and smartprinting, as well. These features make it possible for us to function the way we do between our production facility and our distribution center. I also like the depth of the software in regards to features and overall functionality for our various departments.

Cons

I wish there was a way we could get users completely into SalesPad and not have to jump to GP for certain steps, I know this is difficult-to-impossible to do but it would be a dream come true if it ever happened. Beyond that, outside of miscellaneous bugs we've come across from time-to-time, nothing major that I dislike.

On a side note, it would be nice if there was a security setup wizard or something to help streamline the process of creating a new security group for users. There are a LOT of options in security and it is easy to miss a single checkbox that makes the difference between working and not working. Once again, a luxury more than a major pitfall.

Pros

SalesPad makes it much easier to accomplish routine tasks in GP. Order and payment processing, purchasing and inventory monitoring are pretty intuitive in SalesPad.

Cons

It doesn't have all the features I wish it did. There are some tasks that I still have to do it GP that I wish I could do it SalesPad. For example, receiving and applying invoices on drop-shipped orders. Currently SalesPad gives me the ability to receive on a lovely mass receipt screen, but not to apply the invoice including freight costs, to that invoice. Because of that limitation, I still have to receive each order individually in GP.

Pros

This software houses all of our sales, accounting operations, and database in one place that allows for incredibly effective operations. It also has dramatically increased our insights and analytics of our deal life cycles, customer insights, and successful outcomes. We love that everything is in one place for our sales workflow, housed on our own network, it allows us to reflect on our quarters/ years, and it remains consistent for our non-computer oriented sales people!

Cons

It is difficult to communicate and receive needed changes / updates without going to "custom development" route. That is very frustrating, especially a lot of things we've encountered over the years have been things considered custom, but in our eyes, should be a necessary function of the software.

Pros

Dashboard views, various ways to monitor and process batch information, workflow capabilities, ease of upgrades, unlimited user defined fields, and quick and easy sales analysis.

Cons

Doesn't always follow the same logic as GP, specifically with bill of materials transactions, and issues with regard to this functionality remain.

Pros

My favorite part of Salespad is the ability to create workflows so that orders are addressed specifically based on rules we put in play to take away the "Human" errors. We utilize the workflows to address client terms, product backorders, free freight approvals etc.

Cons

The reporting capability is "SQL focused" making it an IT specialist only or customization request only. It would be great to utilize the system and its reporting capabilities in a more user friendly version.

Pros

It is user friendly. Easy to add and remove columns that are not necessary for individual needs.

Cons

Since my company does both custom assembly and distribution it does not cover all of what is necessary for us. We are still having to include extra notes outside of the Salespad System

Pros

SalesPad is simple to use, but best of all it allows for customization that can help match functionality to business processes.

Cons

I wish the API was more functional, it seems to be pretty limited at this time.

Pros

The software is very easy to manage. The way security is done is 100 times better that GP and much easier. Recently, we have found that you can edit historical orders (UDF only). This will be a great help with a new task we have been given!

Cons

I wish there was more help via website with helpful tips. When I have a GP issue, I can google the question and find an answer most times. SalesPad is a little harder to find.

Pros

Functionality, ease of use, the custom aspects of your screens and also added features. The ability to create integrations with your website and the customer service is best in class. The support team can not be compared to anyone else out there; you have an issue they will work with you now, until it is resolved.

Cons

I can't think of a con except maybe that they would work with other accounting software programs or even better be stand alone.

Pros

Salespad corrects the horrible UX design built into GP while solving other critical design/functionality problems along the way.

Cons

Workflows are quite unintuitive - these could be setup a lot easier.

Pros

the Flexibility that is give the end user and with newer versions, a better advantage to see everything you need in one place.

Cons

the 3rd party report writer... not that it's bad just sometimes time consuming

Pros

The ease in which you can find data by linking to history in Sales and Inventory

Cons

Security and Setup complexity. Forms modification. Quick Reports setup and limitations.

Pros

This software is user friendly and training new staff on it is really easy.

Cons

We have the system having faults and it also has not kept all of our settings each time we log in and out. we wish that you could attach documents to PO and order confirmations

Pros

it ties in nicely with our accounting software making it easy to review customer numbers and items on the desktop verstion.

Cons

the mobile version isn't very user friendly. Adding prospects is cumbersome

Pros

I love the customer focus that the company as a whole portrays. They are always looking to their customers for how they can make the software more functional. The customer support is tremendous and we always feel like they care. I can not speak highly enough of the whole company.

Cons

Some customizations can be expensive if you really need them, but at least you know they will be done right.