---
description: Review of Eclipse AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Eclipse AI | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [Eclipse AI](/software/361154/boost-cx)

# Eclipse AI

Canonical: https://www.softwareadvice.co.nz/software/361154/boost-cx

> Eclipse AI is a cloud-based voice-of-customer platform built for multi-location businesses and franchise groups, including retail, hospitality, and food service industries. Eclipse AI collects and analyzes customer feedback from multiple channels — such as reviews, surveys, and social media — and brings it together in one place, giving teams a clear view of customer sentiment across all locations. Core features include unified feedback aggregation, location-level performance tracking, and trend detection, which help managers spot recurring issues and take action before they affect customer satisfaction. The platform also provides automated reporting, so teams spend less time compiling data and more time acting on it. Eclipse AI is deployed via the cloud, meaning no installation is required and teams can access it from any device with an internet connection. It suits small to large businesses that need to manage customer experience consistently across many sites. Support is available through email, live chat, and an online knowledge base.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.

Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 152 more

## Features

- API
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Drag & Drop
- Feedback Management
- Generative AI
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Retention
- Sentiment
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Retention Software](https://www.softwareadvice.co.nz/directory/4619/customer-retention/software)

## Related Categories

- [Customer Retention Software](https://www.softwareadvice.co.nz/directory/4619/customer-retention/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [Custify](https://www.softwareadvice.co.nz/software/148852/custify) — 4.9/5 (135 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews)
3. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (545 reviews)
4. [BlueConic](https://www.softwareadvice.co.nz/software/453098/BlueConic) — 4.2/5 (17 reviews)
5. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2927 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *6 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data

Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

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### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *16 October 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/361154/boost-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/boost-cx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/361154/boost-cx> |
| en-GB | <https://www.softwareadvice.co.uk/software/361154/boost-cx> |
| en-IE | <https://www.softwareadvice.ie/software/361154/boost-cx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/361154/boost-cx> |

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