--- description: Review of RepuGen Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RepuGen | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [RepuGen](/software/360678/repugen) # RepuGen Canonical: https://www.softwareadvice.co.nz/software/360678/repugen Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/360678/repugen?page=2) > RepuGen is a cloud-based patient satisfaction and HIPAA-compliant healthcare reputation management platform for medical groups, urgent care centers, doctors, and dental practices. It helps you collect genuine patient feedback, manage online reviews, and improve your overall patient experience. RepuGen automates patient outreach through SMS and email, inviting patients to share their experience after each visit. This helps you build a steady flow of authentic reviews on sites like Google, Yelp, Healthgrades, and more, while also giving you direct feedback from your patients. You will receive real-time notifications for all patient feedback \& reviews, so you can quickly address concerns and resolve issues as they arise. This allows your team to improve patient satisfaction, recover negative experiences, and strengthen your online reputation. RepuGen also helps you manage all your reviews in one place. You can monitor review activity across platforms, respond to patient feedback, and stay on top of your reputation without switching between multiple tools. With AI-powered insights, RepuGen helps you understand patient feedback at scale. You can identify trends, track common issues, and find opportunities to improve your services and patient experience. RepuGen also supports your marketing and visibility efforts. With listings management, testimonial widgets, and social sharing tools, you can showcase positive patient experiences and make it easier for new patients to find and trust your practice. For patient engagement, RepuGen includes tools like broadcast messaging and automated eCards, helping you stay connected with your patients beyond their visit and build stronger relationships over time. With centralized dashboards, reporting, and multi-location support, you can track performance across providers and locations, monitor patient satisfaction, and make better decisions based on real feedback. RepuGen helps you improve patient experience, grow your reputation, and consistently attract more patients to your practice. > > Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RepuGen - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: RepuGen offers custom pricing plans for individual physicians, practitioners, small and large medical groups, IPAs, and more. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Notifications - Complaint Monitoring - Feedback Management - Performance Metrics - Reporting/Analytics - Response Management - Review Monitoring - Review Request - Review Sharing - Sentiment Analysis - Survey/Poll Management - Widgets ## Integrations (21 total) - ABELDent - AdvancedMD EHR - Amazing Charts EHR OB/GYN - ChartLogic EHR - ChiroTouch - ClearDent - Cornerstone - Covetrus Avimark - DENTECH - DentiMax - Dentrix - Dentrix Enterprise - Dolphin Management - EndoVision - Eyefinity OfficeMate ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Medical Software](https://www.softwareadvice.co.nz/directory/4527/medical/software) - [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software) ## Alternatives 1. [Epic](https://www.softwareadvice.co.nz/software/3954/epiccare) — 4.4/5 (453 reviews) 2. [ModMed](https://www.softwareadvice.co.nz/software/2446/electronic-medical-assistant) — 4.4/5 (365 reviews) 3. [ChiroTouch](https://www.softwareadvice.co.nz/software/1186/chirotouch) — 4.1/5 (1124 reviews) 4. [iTRUST](https://www.softwareadvice.co.nz/software/64613/itrust) — 5.0/5 (135 reviews) 5. [Mend](https://www.softwareadvice.co.nz/software/45193/mend) — 4.6/5 (920 reviews) ## Reviews ### "Game-changing reputation management for healthcare." — 5.0/5 > **Ron** | *26 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What stood out most about RepuGen was its ability to deliver real, measurable impact—especially through its advanced reputation management tools and targeted review acquisition strategies. The platform not only boosted our clients’ online presence but also significantly improved patient engagement and satisfaction. Features like sentiment analysis and patient engagement tools made a noticeable difference, and the ongoing support from the RepuGen team helped us fully maximize its value. The team is also proactive, knowledgeable, and truly invested in helping us to get the most out of the platform. > > **Cons**: There’s very little to dislike about RepuGen overall. If anything, the platform’s depth of features may lead to a little learning curve at the beginning, especially when trying to fully leverage all of its capabilities. However, this is quickly offset by their responsive support team and the long-term value the platform delivers once fully implemented. > > Our overall experience with RepuGen has been extremely positive and impactful. The platform has consistently delivered on its promise to enhance online reputation, increase patient engagement, and drive more positive reviews for our healthcare clients. From urgent care centers to larger medical groups, we’ve seen measurable improvements in patient satisfaction and visibility. Additionally, the RepuGen team has been a reliable partner, offering ongoing support and strategic guidance to help us get the most out of the platform. ----- ### "Wow\!" — 5.0/5 > **Amber** | *23 March 2020* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings. > > **Cons**: Some patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe. > > RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time. ----- ### "Mixed Feelings" — 3.0/5 > **Nancy** | *16 March 2020* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I've watched the product evolve, and some good things are happening. My current rep is responsive, which I appreciate. I love the opportunity for service improvement and tracking how we deal with negative reviews. I love the new widget and the fact that the testimonials now display the review origin. > > **Cons**: There are still things that don't work on my account. For example, running reports, the data doesn't populate unless I choose the date range option of "all time." I would like to see the aesthetics of the reports updated. I would like a white label option. Navigation is not as intuitive as I would like it to be. I still don't like that I can't choose to approve 3.5 ratings for publishing because I think it's unrealistic only to have scores of 4 and 5. > > I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell. My rep changed in the middle of the processes, and I feel like the information given by the first rep was not as detailed as it needed to be, and there were many unknowns along the way. For example, I was not given accurate and complete information about the price for integrating with the EMR. ----- ### "A huge asset to my company." — 5.0/5 > **Cara** | *31 July 2017* | Recommendation rating: 10.0/10 > > **Pros**: What a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data. > > I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients. ----- ### "Excellent service to boost online positive reviews by customers and head off negative ones" — 5.0/5 > **Peter** | *6 October 2016* > > GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest recommendation. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/360678/repugen?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/360678/repugen) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data