---
description: Review of NestDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NestDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [NestDesk](/software/360591/nestdesk)

# NestDesk

Canonical: https://www.softwareadvice.co.nz/software/360591/nestdesk

> NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service into a profitable sales channel with NestDesk. 
It centralizes customer messages from multiple channels, including Facebook Messenger, Live Chat, etc. into one inbox. Rather than switching tabs, merchants can keep track of all conversations and view customer profiles shown next to each conversation. Especially, NestDesk enables support agents to create or edit orders on behalf of customers just from the chat dashboard. It shortens the customer buying process and makes them happier.
What's more, NestDesk empowers customers by offering self-service widgets. The 24/7 help desk provides well-organized and customizable topics, whereas the pre-made chatbot allows them to resolve repetitive queries immediately. Customers will be informed of their order status right away by filling in the order tracking form that is integrated into the chat widget.
Also, managing conversations has never been so simple with NestDesk. Your team members can use private notes to summarize long conversations and pass information within the team better. NestDesk lets agents create pre-defined responses for queries to communicate quickly with customers. Administrators are also able to access the insightful report of conversations metrics, converted conversation, sales per agent etc.
NestDesk is easy to use and totally free. You can view app documentation and video tutorials or reach out to the app support team via live chat or email if you have any questions.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: NestScale

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: Please contact NestScale for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands, Brunei, Cambodia and 83 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customisable Branding
- Dashboard
- Inbox Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics

## Support Options

- Knowledge Base
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Customer Support is Exceptional" — 5.0/5

> **Bret** | *15 December 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set up and get going. It is clear that this live chat will be superior to others as you are able to create an order in the chat and send a url of the drafty order to the customer. Being able to manage the team and oversee their interations is great too. We used to use the standard Shopify chat but need the upgrade without having to fork out for another expensive additon. Really really happy.
> 
> **Cons**: While there have been a couple of instances with the notifications and the pre-chat survey, the team are so quick to assist and make sure the app is working as YOU would like.
> 
> Can't wait to try their other Apps. Great team\!

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### "Great Customer Service" — 5.0/5

> **Marc** | *3 October 2022* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to install. Nice Free Feature without forcing into a payment plan.
> 
> **Cons**: Not all features work at first try. 
BUT they are pretty helpful and working on every issue, till it's solved.
> 
> :)

-----

### "Easy to use APP" — 5.0/5

> **Karen** | *6 July 2023* | Furniture | Recommendation rating: 8.0/10
> 
> **Pros**: 1. Can create orders / draft order in conversation.2. Easy to tag products in conversation.3. Can get multi social into one inbox'4. Can get the customer's name in conversation5. Easy to set up the widget design6. Easy to send Marco7. Provide the inner notes
> 
> **Cons**: 1. Cannot see what products are added to this customer's shopping cart in conversation.
> 
> It's a very good app. Easy to set up and use it. Quickly to get the message from the customer. It's very helpful to create orders/draft orders in the conversation. Very good support team. They are very helpful and quickly to solved the any issues.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/360591/nestdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/nestdesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/360591/nestdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/360591/nestdesk> |
| en-IE | <https://www.softwareadvice.ie/software/360591/nestdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/360591/nestdesk> |

-----

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