---
description: Review of BoldDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BoldDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [BoldDesk](/software/359821/bolddesk)

# BoldDesk

Canonical: https://www.softwareadvice.co.nz/software/359821/bolddesk

> Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications.  

Our ecosystem of compatible developer control suites, embeddable BI platforms, and business software is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya.

Over the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year.

BoldDesk was created out of our experience and is used by our teams to deliver customer service across all our products. We have built a product that will enable you to provide true world-class service to your customers.

 You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Syncfusion
- **Location**: Morrisville, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Starting at $99 for 5 agents
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, India, Mexico, United States

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow

## Integrations (32 total)

- Aircall
- Asana
- Azure DevOps Server
- Custom Solutions
- Dropbox Business
- Exotel
- Facebook Apps and Tabs
- Google Drive
- Gupshup
- HubSpot CRM
- Instagram
- Jira
- KrispCall
- Mailchimp
- Microsoft 365

... and 17 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews)

## Reviews

### "Turn your email desk, into your teams email desk" — 5.0/5

> **ross** | *23 February 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me
> 
> **Cons**: For my small business, it is a little pricey because I only need a portion of what this software can do.
> 
> Software is great\! It has made my office work teamwork\! It has so many features that we will be growing into this software for a few years.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/359821/bolddesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/bolddesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/359821/bolddesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/359821/bolddesk> |
| en-IE | <https://www.softwareadvice.ie/software/359821/bolddesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/359821/bolddesk> |

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