--- description: Review of Plumsail HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Plumsail HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Plumsail HelpDesk](/software/359555/plumsail-helpdesk) # Plumsail HelpDesk Canonical: https://www.softwareadvice.co.nz/software/359555/plumsail-helpdesk > Plumsail HelpDesk is designed for Microsoft 365, SharePoint Online and On-Premises. It stores all important information on a single page: — Keep track of the ticket’s updates — Interact directly with your customer and keep the discussion in one place — Click the request’s name to view their profile and last messages — Assign tickets to individuals or groups — Classify tickets It enables users to: — Stay informed about new and updated tickets — Use the familiar SharePoint menus to work with tickets — Filter tickets with the pre-defined views or your own ones — Switch between HelpDesk modules with the global navigation — Get updated about overdue tickets Help desk widget to provide support on public sites. A tool for requesters to submit tickets on external sites. Attachments and a mobile-friendly view are available. Get insight into the performance of your support team with reports. E-mail messages from your customers instantly appear in HelpDesk. Automate repeating tasks using triggers and schedules. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Plumsail - **Location**: Miami, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$33.00 - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Routing - Customer Database - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Performance Metrics - Prioritisation - Real-Time Notifications - Reporting/Analytics - Service Level Agreement (SLA) Management - Social Media Integration - Surveys & Feedback - Third-Party Integrations ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Plumsail helpdesk, easy to install and work with." — 5.0/5 > **Danny** | *18 November 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to install. I had a new helpdesk setup within 5 minutes. And the needs of the customer within a couple of hours. > > **Cons**: I dislike the the updates in regards to the "This wel erase some settings" part. I'm no fan of having to manually read customizations. > > Our overall experience is great. Like I mentioned, its easy to install the setup after is also very easy. The Customer support is top notch. You get a accurate and fast response when you need some help. In the 6 years of using the helpdesk we didn't encounter many issues or bugs. And you can make a pretty easy Powerbi report of your environment. ----- ### "Plumsail HelpDesk a great alternative to pricier options" — 5.0/5 > **Catherine** | *16 June 2022* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: I've always admired the structure and design of Plumsail products when I've tested them in our SharePoint environment. They are simple, clean, user-friendly but still customizable and allow for a reasonable degree of complexity in workflow if we need more. I like that we can easily integrate it with our other Office 365 products. I like that I understand how it works. It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company. Yes, that other product has more features - but we don't use them. Yes, that other product has strong brand recognition - but our customers don't really care. They just want their orders and issues resolved as quickly and efficiently as possible. And Plumsail does that. It gives us the basics that we DO need for about 1/10th of the price of our other product. > > **Cons**: There are very few things not to like with this software. We're still exploring the full functionality and until we cutover, I don't anticipate running into anything that we can't compromise around. Our only real problem is probably only applicable to our corporate structure. Our parent company manages our Office 365 installation. Finding a way to license the software without having to get billing through the parent company would mean we'd move to Plumsail Help Desk tomorrow. Also, simpler signature management would be a help for us - we have a fairly intricate signature program, but we are able to work around it with features that are built in for canned responses. Regardless, for the cost and the functionality this is an excellent value for our organization. > > It has been fabulous\! How often do you get a support / sales team that reaches out to you proactively? If you're a small to medium sized business with a tight budget for customer service and a shared inbox to manage, this is your ticket - literally. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/359555/plumsail-helpdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data