--- description: Review of Tiledesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tiledesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Tiledesk](/software/359462/tiledesk) # Tiledesk Canonical: https://www.softwareadvice.co.nz/software/359462/tiledesk Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/359462/tiledesk?page=2) > Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises and SMEs automate conversations and routine workflows across multiple channels, while keeping control over quality, governance and escalation to humans. You can run it as SaaS or self hosted, and you can adopt it as an open source alternative to Intercom, Tidio and Voiceflow. Teams build AI Agents with a visual drag and drop flow builder. You can combine deterministic steps with AI actions, conditions and approvals, so the same agent can answer questions, collect structured data, guide users through a process and trigger the next action. The builder supports AI prompts, AI conditions and task steps, so non technical teams can design reliable workflows with clear guardrails. With MCP, agents can execute tasks such as updating CRM records, sending emails, writing to spreadsheets, calling webhooks and connecting to tools like Google Workspace, Slack, Shopify and Notion. This turns conversations into workflows that run across systems without custom code for each step, while keeping clear control points and fallbacks. For accuracy and consistency, Tiledesk includes a knowledge base with Retrieval Augmented Generation (RAG). You can import content from URLs and files, organize it by topic and keep it aligned with manuals, procedures and policies. Hybrid retrieval and re ranking help prioritize the most relevant sources before answering, reducing wrong or partial responses while lowering token usage. When the AI falls short, you can route the conversation to a human and capture the resolution as new knowledge, enabling a self learning loop that improves coverage over time and reduces repeated escalations. Tiledesk supports multichannel and multilingual experiences, including WhatsApp Business and Facebook Messenger, plus web and other digital touchpoints. It includes AI to human handover for complex or sensitive cases, so operators can take over with full context and conversation history. Operational features include real time analytics and reporting, queue and department organization, multi project management, SLA settings and smart assignment so supervisors can monitor performance and keep service levels predictable at scale. Proactive messaging can support promotions, seasonal campaigns and time sensitive updates on messaging channels. Common use cases include automating first tier customer inquiries, deploying a copilot for human agents, building ecommerce assistants, creating AI sales agents for qualification and follow up, producing executive summaries and turning company knowledge into an always available support hub for employees. Benefits typically include faster first response, higher first contact resolution, fewer handoffs, better customer trust and lower cost per interaction. Many teams set measurable goals such as automating up to 80 percent of repetitive requests, improving employee productivity by around 40 percent on routine knowledge work and increasing ecommerce revenue by 20 to 25 percent through faster responses and higher outreach. Results vary by process maturity and data quality, and the analytics layer helps you measure impact and continuously improve. For teams with stricter requirements, self hosted deployment can support internal governance needs and data residency preferences. Multi project setup, queues and SLAs help organizations scale the same operating model across brands, departments or business units. Enterprise teams can separate projects per brand, manage roles and permissions, and integrate with existing identity and security processes. This supports staged adoption: start with one use case, validate results, then expand to more teams, channels and workflows with the same governance model. > > Verdict: Rated **4.6/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 154 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tiledesk - **Location**: Galatina, Italy ## Commercial Context - **Starting Price**: €49.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: All plans include a 14-day free trial. Tiledesk Starter is built for individuals who want to launch their first AI Agents and knowledge base workflows with monthly limits. Tiledesk Pro is designed for small teams that need to scale AI Agents and knowledge across more conversations and channels while keeping predictable usage limits. Tiledesk Enterprise is for organizations that need maximum flexibility, scale, and security, with custom limits tailored to operational requirements. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Code-free Development - Communication Management - Configurable Workflow - Contact Database ## Integrations (15 total) - Brevo - Customer.io - Dialogflow - HubSpot CRM - Joomla - Messenger - PrestaShop - Rasa - Shopify - Stripe - Telegram - Twilio - Wix - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Alternatives 1. 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Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth. > > **Cons**: I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team. > > I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly. ----- ### "Best open source live chat platform for customer engagement and business conversations \!" — 5.0/5 > **Priyamvada** | *23 December 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Unified and simplified conversational platform for businesses and professionals. It helps in managing multiple communication channels through single messaging platform which is easy and smooth. The platform is not cumbersome at all and is easy to understand and operate. Their in built chatbot service functions with efficiency and speed. The chat bot is smart with AI features embedded in it to work efficiently. It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly. No trouble faced at all. No lags or slow working. Easy deployment . > > **Cons**: More and more customization is requested for its best compatibility and integration with other applications like messaging apps and other lead generation sales software. Trial period should be extended further. Rest everything is just amazing. > > Its amazing till date. The best open source chat software for business conversations in most easy and simplistic manner possible. The AI chat service is operated 24\*7 without any interruptions which sets up instantly and does not pose any issue. The deployment and integration is easiest than ever. There are 24\*7 customer service support provided without any issue. Bot replies are instant and no problem happens anywhere. ----- ### "ReviewTiledesk" — 3.0/5 > **Gabriele** | *17 November 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The thing I liked most about TileDesk was the outstanding customer support > > **Cons**: The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages > > The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features ----- ### "Great for an open-source live chat and chatbot, but also hosted for free with paid options" — 4.0/5 > **Terrum** | *20 December 2022* | Internet | Recommendation rating: 7.0/10 > > **Pros**: I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great. > > **Cons**: It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them. > > My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk. ----- ### "Go for advance featured open-source conversation with Tiledesk platform. Most promising live chat \!" — 5.0/5 > **Shrinkhala** | *29 November 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful. > > **Cons**: No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel. > > It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/359462/tiledesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/359462/tiledesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data