---
description: Review of Responso Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Responso | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Responso](/software/359107/responso)

# Responso

Canonical: https://www.softwareadvice.co.nz/software/359107/responso

> Responso is an e-commerce customer service program offered in the SaaS model, the functionalities of which allow you to automate many repetitive tasks. The main advantage of the software is the ability to manage communication with customers from all marketplaces in one place - the application panel.
 
Transparent inbox is the first step to improve the efficiency of your team. There you can work with all messages you get on your mailboxes, on Amazon, eBay, Shopee, Etsy, Facebook, Instagram \& many more. We constantly implement new features and new possible integrations to make your multichannel e-commerce business as easy to manage as it can be.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Responso

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 14-day free trial, no card required. Then you can choose a plan that fits you best: Standard (8$ per month for an agent), Business (13$ per month for an agent) or Enterprise (19$ per month for an agent). Each plan gives you unlimited number of integrations (Amazon, eBay, Shopee etc.), mailboxes, messages, users \& chat history.
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, Polish
- **Available Countries**: Poland

## Features

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- CRM
- Communication Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Customizable Fields
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Reporting

## Integrations (11 total)

- Allegro
- Base
- BigCommerce
- Facebook Business Suite
- Gmail
- Instagram
- Mirakl
- PrestaShop
- SerwerSMS
- WhatsApp
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)

## Alternatives

1. [Viber](https://www.softwareadvice.co.nz/software/146449/viber) — 4.4/5 (4059 reviews)
2. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews)
4. [Tremendous](https://www.softwareadvice.co.nz/software/262872/tremendous-rewards) — 4.8/5 (477 reviews)
5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (203 reviews)

## Reviews

### "All emails and messages from customers in one place plus baselinker integration" — 5.0/5

> **Pawel** | *2 August 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: All emails and messages from customers in one place plus baselinker integration
> 
> **Cons**: software is growing fast and nothing is missing today. There used to be no integration with In

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### "The easiest way to manage requests of clients." — 5.0/5

> **Adrian** | *19 July 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Response is the easiest way to integrate different online shops and to manage the requests by clients.  We use this daily and without any problems.
> 
> **Cons**: The feature to attach files could be added.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/359107/responso)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/responso-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/359107/responso> |
| en-GB | <https://www.softwareadvice.co.uk/software/359107/responso> |
| en-IE | <https://www.softwareadvice.ie/software/359107/responso> |
| en-NZ | <https://www.softwareadvice.co.nz/software/359107/responso> |

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