--- description: Review of Haptik Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Haptik | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [Haptik](/software/359092/haptik) # Haptik Canonical: https://www.softwareadvice.co.nz/software/359092/haptik Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/359092/haptik?page=2) > Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements. Key features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard. Haptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures. > > Verdict: Rated **4.4/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Haptik - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact Haptik directly for pricing details. https://haptik.ai/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, French, German, Hindi, Spanish - **Available Countries**: Canada, India, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Autoresponders - Business Process Automation - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - Customer Engagement - Customer Experience Management - Customer Segmentation - Customer Support - Customisable Branding - Drag & Drop ## Integrations (8 total) - Freshdesk - Instagram - Messenger - Meta for Business - PYME One - Shopify - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software) ## Alternatives 1. [Celoxis](https://www.softwareadvice.co.nz/software/6434/celoxis) — 4.4/5 (327 reviews) 2. [Mindset AI](https://www.softwareadvice.co.nz/software/525825/Mindset-AI) — 4.9/5 (15 reviews) 3. [Kenyt AI Agents](https://www.softwareadvice.co.nz/software/242961/kenyt-ai) — 4.5/5 (67 reviews) 4. [CoSupport AI](https://www.softwareadvice.co.nz/software/435833/cosupport-ai) — 5.0/5 (10 reviews) 5. [Chatsi](https://www.softwareadvice.co.nz/software/521856/Chatsi) — 5.0/5 (2 reviews) ## Reviews ### "Best" — 4.0/5 > **Nihanth Reddy** | *30 July 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp > > **Cons**: Can have more integrations readily available Depending on dataset training time increases by huge margin ----- ### "Haptik Books Appointments- and then some." — 5.0/5 > **Lexx** | *6 December 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users. > > **Cons**: I do not have any true "cons" to place here- we have been pleased every step of the way\! ----- ### "Review on the Associate level" — 3.0/5 > **venugopal reddy** | *31 July 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I Liked the fact that the interface was pretty much straight forward and avoided in any confusions > > **Cons**: I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc > > It was pretty decent for a person who is not so familiar with coding ----- ### "Good chatbot development platform" — 4.0/5 > **Satish** | *29 August 2022* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark. > > **Cons**: We faced some integration issues in the beginning but the team resolved it after sometime. > > Who were also nice experience. ----- ### "We've enjoyed our experience\!" — 5.0/5 > **Dottie** | *2 September 2022* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles. > > **Cons**: There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly. > > Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/359092/haptik?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/359092/haptik) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data