---
description: Review of Staircase AI by Gainsight Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Staircase AI by Gainsight | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Data Analysis Software](/directory/535/data-analysis/software) > [Staircase AI by Gainsight](/software/358810/staircase)

# Staircase AI by Gainsight

Canonical: https://www.softwareadvice.co.nz/software/358810/staircase

> Staircase AI is Customer Relationship Intelligence solution. The platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights.

Using AI-based technology, we analyze all your customer interactions, including emails, chats, Slack, video calls, and more. Then, we connect between the human signals to generate relationship-based insights such as positive or negative sentiment trends, stakeholder changes, problematic topics, and more. 

\*Benefits \& Features\*

- Track Sentiment trends Overtime: Staircase AI analyzes customers feedback and helps users reveal how customers feel about their product or services, about different topics, over time. 

- Engage with each stakeholder, right on time: How often do users need to contact their decision makers? Are they reaching their outreach goals? Staircase AI allows users to define their stakeholder engagement goals,  and continuously track and enforce them. 

- Track stakeholder changes and KPIs automatically: Mapping stakeholders is hard, and tracking their changes and shifts is even harder. 
Staircase AI uncovers stakeholders changes and alerts users automatically when someone leaves, transitions, or goes underwater, so that they can keep up with their customers. 

- Identify \& track main chatter topics discussed by customers: Staircase AI identifies hot topics customers are talking about, and combines it with Sentiment Analysis to discover what customers are really happy or unhappy with.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Gainsight
- **Location**: Redwood City, US
- **Founded**: 2009

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Israel, United States

## Features

- Dashboard
- Data Discovery
- Data Visualisation
- Sentiment Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Data Analysis Software](https://www.softwareadvice.co.nz/directory/535/data-analysis/software)

## Related Categories

- [Data Analysis Software](https://www.softwareadvice.co.nz/directory/535/data-analysis/software)
- [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software)

## Alternatives

1. [Microsoft Power BI](https://www.softwareadvice.co.nz/software/23530/microsoft-power-bi) — 4.6/5 (1870 reviews)
2. [Google Analytics 360](https://www.softwareadvice.co.nz/software/137155/google-analytics) — 4.7/5 (8089 reviews)
3. [wetracked.io](https://www.softwareadvice.co.nz/software/527124/wetracked-io) — 5.0/5 (193 reviews)
4. [Tableau](https://www.softwareadvice.co.nz/software/1940/tableau) — 4.6/5 (2348 reviews)
5. [Zoho Analytics](https://www.softwareadvice.co.nz/software/393551/zoho-analytics) — 4.4/5 (360 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/358810/staircase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-success/staircase-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/358810/staircase> |
| en-GB | <https://www.softwareadvice.co.uk/software/358810/staircase> |
| en-IE | <https://www.softwareadvice.ie/software/358810/staircase> |
| en-NZ | <https://www.softwareadvice.co.nz/software/358810/staircase> |

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