Square for Restaurants is a cloud-based solution designed to help restaurants of all sizes manage menus, tables,...
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About Aloha Cloud
Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a user-friendly UI and fast merchant payout, operators can focus on running their restaurant, not their technology. Aloha Cloud customers benefit from the sustainability and industry-driving expertise of Aloha with offerings to manage the restaurant at every size and stage.
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.
Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Aloha Cloud pricing
Aloha Cloud has a free version and does not offer a free trial. Aloha Cloud paid version starts at US$0.00/month.
Starting Price:
US$0.00/month
Free Version:
Yes
Free trial:
No
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Aloha Cloud Reviews
Feature rating
5 reviews of 227
View all reviews
Wendy
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 18/06/2019
NCR Silver meets our multi store needs
Pros
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Cons
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
Kari
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2
5
Reviewed on 18/03/2020
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Pros
I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!
Cons
I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.
Reasons for Switching to Aloha Cloud
My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.
Michael
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1
2
Reviewed on 22/08/2023
Customer Service is derelict
NCR claims to treat each customer like their only customer. If that was the case with us, they would be out of business.We have been neglected as a small business, passed around like a football, and paid over $113k the last decade for what amounts to about $24k in actual equipment. The rest would be for service, but they don't give any. Good luck trying to expand your business model to make more money... they will ignore you.And when you do finally ask to get out of your contract b/c of over a year of neglect, they claim they are ready to fix the problems.... and when you say you are not happy and wish to find another solution, they refuse to let you go from the contract.The business is obviously run by slimy reps who have no true management that holds them accountable when they fall short.We were a client for 10 years and would NEVER recommend NCR or Aloha for ANY business or commerce solutions. They have been the worst. Go with a competitor like Toast, Clover, or Square if you don't want to lose money.We are a 27-year old, 2nd generation family operated small business.
Pros
We liked using the machine before it became obsolete. There is nothing to like now.
Cons
Customer Service, their management, and the lack there-of. We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.
Jessica
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3
5
Reviewed on 26/07/2022
Easy to use and deploy
Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.
Pros
This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.
Cons
I wish it was more updated looking. I wish you could change between screens without logging back in
Alternatives Considered
Toast POSReasons for Switching to Aloha Cloud
The ease-of-use and their long-term track record.
Justin
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4
4
Reviewed on 5/05/2023
A review of NCR from a long time user
NCR support is generally very good but the software has a huge learning curve. That said once you learn it, it is unlikely to change.
Pros
Aloha POS is like one of those giant old swiss army knife. Sure you only need a knife but it also has this and that. For when you need them.
Cons
Given the size and base of Aloha its a slow to move monolith and thus feature implementation is limited and slow. For example customizing the button colors on the digital POS screen is only implemented in select cases.
