LogMeIn Pro

Pros

The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.

Cons

LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.

Pros

I like how you can seemlessly connect to client's computers.

Cons

The requirement for the user to have LogMeIn Pro installed beforehand.

Alternatives Considered

Reasons for Choosing LogMeIn Pro

Switched From

Reasons for Switching to LogMeIn Pro

Pros

I like the simplicity and reliability of the tool. It makes remote access incredibly easy, if you are working from home or need to quickly get into a computer while on the go. Also the file transfer option is also good which allows to transfer large files as well.

Cons

It is bit pricey for small business or if want to use it just occasionally. The mobile is also not very responsive.

Pros

It works well for remote work and is secure.

Cons

We’ve experienced some bugs over time with regards to its consistency.

Pros

Easy to use and the cost is low for the value you receive

Cons

There is nothing that stands out for me to give a CON

Pros

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Cons

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Alternatives Considered

Reasons for Choosing LogMeIn Pro

Switched From

Reasons for Switching to LogMeIn Pro

Pros

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

Cons

After they hiked up their prices, we switched to a cheaper alternative.

Alternatives Considered

Reasons for Switching to LogMeIn Pro

Pros

I like that LogMeIn Pro promotes a remote working environment
Accessing computers remotely is easy and secure
I like that LogMeIn Pro is straightforward and the UI is amazing.

Cons

My experience with LogMeIn Pro is great and no complaints.

Pros

THE DIRECT T V CUSTOMER service worker was able to get serial numbers from the box that i could not see

Cons

giving up the privacy of my dwelling as i moved around

Pros

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Cons

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein.
Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Pros

It's easy to login, set up my desktop, and use most of the functionality of my desktop at work.

Cons

It logs out a lot, the screen resolution isn't great, and voice/video does not work from remote desktop.

Pros

I can easily access a remote computer through another computer or mobile device (iPad, iPhone) and run programs/perform tasks on the remote computer. For example, if I'm in court with only my iPad and must run support calculations (program not available on iPad), I can log into the office computer, run the program from my iPad, and get the answers I need.

Cons

Transferring files from one computer to another can be time-consuming if the file is moderately large.

Pros

LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Cons

LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Pros

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Pros

It has a robust feature set and has apps for Windows, iOS, Android, and Mac.

Cons

It's very expensive for what I've used it for, but it's also more reliable.

Pros

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Pros

The client software was very easy to test, validate and deploy on short notice for our entire organization. The ability to provide multi-factor authentication for end users, coupled with simplistic control access from an administrative portal made this a no brainer. You get great value for what they can offer in their product.

Cons

Occasional random end user disconnects using the remote computer connection even over a strong internet connection without lag. Not the greatest graphics experience if you are attempting to remotely control a PC in which performance is needed, but that is to be expected with any remote application.

Pros

Great solution for remote management and help desk software for enterprise PC support.

Cons

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Pros

Ease of use. You can stay logged on. Normally no problems. Very rarely disconnects.

Cons

I had to buy a bigger laptop because seeing the screen became problematic.

Pros

I liked the flexibility and freedom that I get from having the LogMeIn software on my computer. I can leave the office and access my entire desktop computer right from my laptop at home. Having this software gives me confidence that I can leave to go to a doctor's appointment or start the day from home without worrying about taking the extra step to save files to an external drive.

Cons

I would give LogMeIn a 5 out of 10 when it comes to being a user-friendly software program. I did not find this one to be intuitive or easy to navigate - especially in the beginning stages where I was getting the hang of the app. Another downside for me is the lag time delays and very slow download speed whenever I access a Microsoft office suite file.

Pros

The speed and features of the software in most cases.

Cons

The pricing model and recent cost increases.

Pros

The ability to login to a desktop from another device. You can even log in from your phone or iPad.

Cons

It seemed expensive for what we used it for. We went pro primarily to be able to print on a local printer rather than the printer associated with the desktop. Ultimately it was too expensive for us. The main downfall was you have to call to cancel and that phone call was a disaster. It was rather unprofessional (not in terms of being rude, but in terms of professionalism). When I called there was a good 5-10 seconds before anyone answered. A 2-minute hold lasted 15 minutes and then no one ever came back on the line. It was my only customer service experience with them and it was not good.

Pros

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Cons

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

Pros

This software makes working from home easy! I can access my files at work and print to my own printer at home.

Cons

My only dislike is that I have to leave my PC on since this works on individual PC's versus a VPN on a server.

Pros

Logmein has many great features for remote support. File transfer is a nice bonus and has saved me in sticky situations.

Cons

The software can be a little confusing to set up. However, once it is up and running I have very little worries with it.