LogMeIn Rescue

Pros

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

Cons

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.

Pros

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it.

Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Alternatives Considered

Reasons for Switching to LogMeIn Rescue

Pros

Always a reliable tool. Can't think of any issues we have had!

Cons

Nothing. Has always worked and never had any issues with it.

Pros

Reliable - unattended access - ease of use with client

Cons

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Pros

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Alternatives Considered

Reasons for Switching to LogMeIn Rescue

Pros

It works well especially with customers that do not have good computer skills.

Cons

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Pros

Lots of remote software features
Integration with FreshDesk
Unattended Access included

Cons

Price
No mobile phone support (android/iphone)

Pros

ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to.

Cons

Sometime Disconnection in the services.
Cost is little bit high.

Alternatives Considered

Pros

Ease of setup and intuitive interface for admin and client

Cons

need a robust Internet connection on client side

Pros

I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time.

Cons

Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use.

Pros

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Cons

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Pros

The lay-out of the tool is very clear and user friendly.

Cons

Reporting function could use some improvement.

Pros

It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed.

Cons

It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows.

Pros

This software provides easy access to the end users device and makes remote support so much more convenient.

Cons

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Pros

We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Cons

Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

Pros

Very simple to use and easy telling my employee to go to the site as i generate a code for them. It offers ease of access for me as an admin to assist our users remotely especially during the pandemic.

Cons

Occasionally my admin rights do not work as i am using the software but overall its been a good experience

Pros

With the help of internet i can share computer screens and can do work on the LogMeIn Rescue Enabled computer. Easy to install. Marker is available. Eraser is there to remove marked content on the screen.

Cons

Software is not optimised ang is a bit slow.

Pros

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

Cons

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

Pros

We could use one feature of this software to view the desktop of the user in question.

Cons

Some users were not comfortable having me log into their desktop.

Pros

Once installed it is easy to use. It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Cons

I felt that it was a bit expensive compared to its competitors but thats not to say its not a decent piece of software. Sometimes when you remote in to a customer and they share an RDP session, the mouse and keyboard can stop responding. This might not be LogMeIn but environmental so may not be related.

Pros

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

Cons

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.

Pros

More and more of our staff are remote and we need ways to support them. This allows us to be able to see their screens and figure out their issue much easier.

Cons

Some users have a hard time figuring out the download of the software and then approving access, makes it a little more

Pros

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Pros

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Pros

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

Cons

We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either.

UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable.

License is not cheap and it certainly stopped some smaller businesses from using it

Pros

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Cons

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Pros

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access.
The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature.
When waiting session is there, there is sound alert, blinks which is great.
It reboots and reconnect automatically and can reboot in safe mode as well.
Save notes to session and save previous chat history.

Cons

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Pros

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Pros

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Cons

Overall the feature is very good, I think it must need a better resolution.

Pros

Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation

Cons

Can be used by few people for wrong purposes by hackers

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Pros

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Cons

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Pros

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Cons

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Pros

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Pros

The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc

Cons

Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access.

Pros

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Cons

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Pros

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click.

It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Cons

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Pros

best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

Cons

file sharing is take to much time & some time remote is auto disconnected

Alternatives Considered

Pros

Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons

The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Pros

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Pros

Easy of access in joining sessions both scheduled and impromptu.

Cons

The installer can take a few extra moments at times to join screens.

Pros

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Pros

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Cons

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Pros

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Cons

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Pros

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Cons

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Pros

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

Cons

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Pros

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk.

Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Cons

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Pros

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Pros

Easy for employer to install if you have to jump on and help them while they are working remotely. I like it that you can leave a log of what you did after the employer has disconnected you from their computer.

Cons

Really don't have anything to say about what I least like about the software program.