---
description: Review of IrisAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: IrisAgent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Agentic AI](/directory/5076/agentic-ai/software) > [IrisAgent](/software/355632/irisagent)

# IrisAgent

Canonical: https://www.softwareadvice.co.nz/software/355632/irisagent

> IrisAgent is an AI customer support automation platform that resolves conversations across chat, email, voice, and WhatsApp. Unlike generic chatbots, IrisAgent grounds every response in your knowledge base, historical tickets, and connected systems, so answers stay accurate and on-brand.

The platform deploys in 24 hours and autonomously resolves 50%+ of support tickets with 95%+ answer accuracy. Beyond deflection, IrisAgent surfaces recurring issues, churn signals, and at-risk accounts to inform product and operations decisions.

Capabilities include AI chat and email agents, Voice AI, Smart Operating Procedures, auto-tagging and triage, AutoQA, AutoKB knowledge generation, and a conversational Support Analyst. IrisAgent integrates with Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and Jira. Trusted by Dropbox, Zuora, and others, processing 1M+ conversations monthly.

Key Features
- AI chat and email agents with autonomous resolution
- Voice AI for phone support automation
- Smart Operating Procedures (natural-language workflow builder)
- Auto-tagging, triage, and ticket routing
- Support Analyst (conversational ticket-insights query tool)
- AutoQA automated quality monitoring
- AutoKB AI knowledge-base generation
- Customer health monitoring with churn signals
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Iris Agent

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Pricing based on usage. Contact us for a quote. Built for organizations of all sizes with medium to high conversation volume and complex workflows.

Features to callout:
- Voice AI for phone support automation
- Smart Operating Procedures (natural-language workflow builder)
- Support Analyst 
- AutoQA, and
- Customer Health monitoring with churn signals
- Advanced security, SSO, and dedicated support
- Full add-on suite available

Flexible billing via credit card, ACH, or wire. Annual billing available with additional savings. Contact sales for a tailored quote and demo.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- API
- Alerts/Escalation
- Alerts/Notifications
- Autonomous Task Execution
- Call Centre Management
- Chatbot
- Configurable Workflow
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Monitoring
- Natural Language Processing
- Performance Metrics
- Prioritisation
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Reporting & Statistics

## Integrations (15 total)

- Confluence
- Freshdesk
- HubSpot CRM
- HubSpot Service Hub
- Intercom
- Jira
- Microsoft Teams
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slack
- Zendesk Suite
- Zendesk Sunshine
- Zoho CRM
- Zoho Desk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software)

## Related Categories

- [Agentic AI](https://www.softwareadvice.co.nz/directory/5076/agentic-ai/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/355632/irisagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/irisagent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/355632/irisagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/355632/irisagent> |
| en-IE | <https://www.softwareadvice.ie/software/355632/irisagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/355632/irisagent> |

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