---
description: Review of IrisAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: IrisAgent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [IrisAgent](/software/355632/irisagent)

# IrisAgent

Canonical: https://www.softwareadvice.co.nz/software/355632/irisagent

> With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides proactive customer assistance. It improves communications between agents, customers, and internal technical teams to cut down on escalations by 60%, answers automatically to 35% of tickets, and cuts down on support case resolution time by 45%. Instead of waiting for users to report difficulties, it proactively finds trending problems.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Iris Agent

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, Hindi, Indonesian, Spanish, Traditional Chinese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- Alerts/Escalation
- Alerts/Notifications
- Call Centre Management
- Chatbot
- Configurable Workflow
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management

## Integrations (3 total)

- Freshdesk
- Intercom
- Salesforce Platform

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3409 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/355632/irisagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/irisagent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/355632/irisagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/355632/irisagent> |
| en-IE | <https://www.softwareadvice.ie/software/355632/irisagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/355632/irisagent> |

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