--- description: Review of mycloud PMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: mycloud PMS | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Hotel Channel Management Systems](/directory/4345/hotel-channel-management/software) > [mycloud PMS](/software/35531/mycloud-pms) # mycloud PMS Canonical: https://www.softwareadvice.co.nz/software/35531/mycloud-pms Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/35531/mycloud-pms?page=2) > mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds. mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges. The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website. mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website. > > Verdict: Rated **4.4/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 29 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Prologic First - **Location**: London, UK - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$8.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: 30-day free trial, no credit card required. Basic plan: $8 per room, per month. Standard plan: $12 per room, per month. Premium plan: $16 per room, per month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, India, Malaysia, New Zealand, Saudi Arabia, Singapore, Thailand, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Activities Booking - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Catering Management - Channel Analytics - Channel Management - Credit Card Processing - Credit Check ## Integrations (15 total) - ClearTax - ClickSend - Dynamics 365 - Global Payments Integrated - Mailchimp - PayPal - PayU - Razorpay - ResAvenue - STAAH Channel Manager - SiteMinder - TallyPrime - Twilio - Xero - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hotel Channel Management Systems](https://www.softwareadvice.co.nz/directory/4345/hotel-channel-management/software) ## Related Categories - [Hotel Channel Management Systems](https://www.softwareadvice.co.nz/directory/4345/hotel-channel-management/software) - [Hostel Management Software](https://www.softwareadvice.co.nz/directory/4399/hostel-management/software) - [Resort Management Software](https://www.softwareadvice.co.nz/directory/582/resort/software) - [Hotel Front Desk Software](https://www.softwareadvice.co.nz/directory/671/front-desk/software) - [Rental Property Management Software](https://www.softwareadvice.co.nz/directory/150/rental-property-management-software/software) ## Alternatives 1. 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Customization is not too easy and is often not accomplished. Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult. > > Structuring the operations Eliminating manual errors Online access from multiple locations ----- ### "My Cloud for Hotels and Resdorts" — 5.0/5 > **Thomas** | *18 May 2022* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Ease of Use, deployment and customer Support. > > **Cons**: Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory. > > The overall experience has been great. I have already recommended the software to a few of my collogues in the industry. ----- ### "The WORST property management system I've seen in my 20+ year carrer" — 1.0/5 > **Nick** | *15 April 2016* > > We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book\! As we all know customer support for ANY Property Management System is essential\!\!\!\! MyCloud provides you with a chat window option ONLY\! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me\! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for\!\! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS. ----- ### "My Cloud PMS is a solid choice for hotel management software." — 5.0/5 > **Nithin** | *5 April 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: My Cloud PMS is its cloud-based platform. This allows hotel staff to access the system from any device with an internet connection, making it easy to manage reservations, room assignments, and other tasks on the go. The system is also highly customizable, with a range of options for configuring room rates, setting up automated alerts, and more. My Cloud PMS offers a number of powerful tools for managing hotel operations. These include a real-time reservation management system, which allows staff to quickly view and update room availability, as well as tools for managing housekeeping, billing, and other key aspects of hotel management. The system offers a range of customizable reports that provide valuable insights into hotel performance, occupancy rates, revenue, and more. This data can be used to inform strategic decision-making and improve overall hotel operations. My Cloud PMS is a reliable and user-friendly option for hotel managers looking to optimize their operations. With its cloud-based platform, customizable features, and robust reporting capabilities, the system is well-suited to the needs of modern hotels. > > **Cons**: Should be improvised in the UI and Multilingual supports. > > My Cloud PMS system offers a range of powerful tools and features, it may not be the best fit for every hotel. ----- ### "Excellent cloud-based software i have ever used" — 5.0/5 > **Pankaj** | *6 May 2022* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem. > > **Cons**: Mobile application would have given them a added advantage. > > mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/35531/mycloud-pms?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/35531/mycloud-pms) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data