Meevo

Pros

The ease of use and security of the software

Cons

Nothing at all, we have had no issues with the software

Pros

I’m absolutely thrilled with this EMR software! From the very beginning, the setup process was a breeze. Now that I'm using it daily, everything runs like clockwork, and it’s comforting to know I can always rely on my Customer Success Manager, tech support, or even the wonderful Facebook community for any help I might need.

What I really appreciate is how much the company listens to its users. The regular updates show they truly care about making the software better for us. They’re always evolving and adapting it to suit different business needs. I run two different beauty businesses, and being able to manage both effortlessly on one platform has been a total game-changer.

This software is incredibly versatile—it works for all kinds of businesses and stands out because it can adapt to each one’s specific needs. I couldn’t have asked for a better EMR. It’s exceeded my expectations in every way!

Cons

I genuinely don’t have any cons with the platform. Any features I’ve suggested or would like to see are either already in development or being seriously considered for future updates, which speaks volumes about how responsive and attentive the company is to user feedback. They truly listen to what their customers need and consistently work to improve the experience. The platform already delivers everything I need, and I know that it will only get better with the upcoming updates. My experience has been overwhelmingly positive, and at this point, nothing stands out as a downside. It's refreshing to know that even if I have any future requests or ideas, they are likely to be addressed in due time.

Alternatives Considered

Mangomint

Reasons for Choosing Meevo

I needed a platform that could grow with my business, without the hassle of switching EMRs every few months because it wasn’t fully meeting my needs. Meevo offers everything I need right now and is continuously adding the features I’ve liked from other platforms. With its robust capabilities, I’m confident I can expand into a full-staff salon and medspa, knowing that this EMR has the tools and features to support that growth.

Switched From

Vagaro

Reasons for Switching to Meevo

The main reason I chose Meevo was its affordability. While Meevo and Mangomint offer similar features and have exciting updates in the pipeline, I ultimately went with Meevo because it fits my budget as a new business and solo owner. I do appreciate Mangomint's cleaner design and a few extra features I wish Meevo had, but at over $400 per month, it simply wasn’t feasible for me right now. Meevo gives me everything I need at a price I can manage without compromising the essential tools to run my business effectively.

Pros

It's a simple system. It's straightforward.

Cons

The interface could be updated and modern.

Pros

Lots of data lots of reports to run for financials

Cons

Very complicated and expensive hard to train staff

Pros

Meevo is easy to use, very intuitive, and has great customer service. The training modules are helpful when we onboard new employees. Schedule is simple to navigate and understand. The ability to set up different security options for a variety of employees is unique and helps us to allow everyone to have access to only the information that is needed to do their jobs. The integration to MeevoPay was easy and seamless.

Cons

Although there are many, many reports to use, I find that sometimes I have to run 2 or 3 and manually combine them to generate the information that I need. Also, limiting reports to a one year period of time, is a hinderance when trying to gather some valuable information. It would be great if my timeframe could be expanded beyond a 12 month period of time. Also, in security settings (which is a great feature), it is difficult to navigate, and sometimes doesn't work properly (ie, I hide a feature, but employees in that group do not have it hidden, as in hiding actual punch in / punch outs).

Pros

The program makes sense, easy to navigate

Cons

The price seems a little high , I would like to pay a one time fee to own the software instead of monthly payment.

Pros

Meevo makes it super easy to book, checkout, and manage clients! Customer support is through the roof amazing! The amount of reports Meevo has, means I can see exactly how my business is doing. All their tools and features means I can effectively run my business without having to guess!

Cons

Meevo has a not so great online booking program. I get 3-5 calls a week with clients complaining about how not user friendly it is. I do wish there was a way to customize the online booking or at least make it look more aesthetically pleasing as well. Granted Meevo has been making beneficially changes to the online booking process and it is easier to use then before.

Alternatives Considered

Apple Pay and ZENOTI

Reasons for Choosing Meevo

Vagaro kept loosing client info. It was not user friendly with our business size. It didn't have enough reports and overall was just not great.

Switched From

Vagaro

Reasons for Switching to Meevo

I had worked with meevo previously as a regular user and loved its features. Meevo's recruiter was really helpful and had a lot of great info for us that other systems were not able to match.

Pros

MEEVO is user friendly and the scheduling software is far superior to what we transitioned from. The reports cover all aspects of the business.

Cons

Even though there are a few resources to reference, I don't always find it easy to find the specific answers I'm looking for. There are so many components to the software and I don't think the training was detailed enough to adequtely cover everything.

Pros

Functionality of the internal booking process

Cons

The integration of 3rd party options. Egift is not a very user friendly system. It has a very confusing interface and at times will not work for guests using Safari as a browser.

Alternatives Considered

EnvisionNow

Reasons for Choosing Meevo

We outgrew Mindbody, and wanted a more user friendly product.

Switched From

Mindbody

Reasons for Switching to Meevo

Better interface and we were able to do custom commissions.

Pros

Meevo is a step up. It give us so many more options and easy to use and train on it.

Cons

The colors are dark compared to the orginal that were light.

Pros

It comes with YEXT listing. The SEO features were pretty nice aswell.

Cons

For non technical people it doesn’t have the best UI.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Meevo

I used meevo simultaneously with GHL. I want to your api key so I can build an app that integrates meevo with GHL. It would be so much better, no offense, than to the memo integration.

Pros

I migrated from Millennium to Meevo 2 in 2019. The support team and customer assistance with Meevo is second to none and the [sensitive content hidden] is always personally involved in the betterment of this company via their social media platforms. When you talk about ease of integration, usability, and customer-facing challenges, there is no other product that will offer every option needed at this cost.

Cons

Updates coming out regularly puts a calm to most concerns because we know that the company is hearing our feedback and working with us to make a platform that is as superior as possible. The two most consistent and pervasive concerns are the Employee Schedule layout and Inventory. Employee Schedules are unnecessarily challenging due to the layout of the calendar. Every other calendar utilizes a standard Sunday-Saturday, Left to Right system. Meevo's calendar is sideways and vertical, making scheduling limited resources less than ideal when you have to scroll to the opposite end at the right of schedules to see if you've missed anyone, then scroll back to the names on the left, then hope that you have remembered everything properly because during that time the screen to the right will have frozen and you won't be able to see those employees again until you exit and reenter. Honestly, this is hot keys are all I miss about Millennium. I sincerely hope there are updates to the Employee Schedule soon.Inventory is a the second concern. It seems as if inventory is not always accurately reflected, regardless of Supply Usage, PO receival, etc. This is not a repeatable issue as it is intermittent.

Alternatives Considered

Vagaro, Phorest, GlossGenius and SalonBiz

Reasons for Switching to Meevo

Reports! We live and die by our numbers. Meevo has the most robust reporting of any other similar product, hands down.

Pros

The confirmation manager and automated wait list are awesome. We also love the integrated docs and forms.

Cons

Inability to see statistics based on pay period instead of week

Pros

Meevo is powerful and easy to use. The interface is fast, intuitive, and works brilliantly on handhelds, tablets, and desktop. Reports and analytics are strong so we can keep tabs on our KPIs. Client settings are granular so which notifications clients receive via email and texting can be customized. The payroll and inventory modules are well developed and give us great flexibility in our employee compensation settings and Meevo even has custom reports to help California employers comply with labor laws unique to that state. Support is U.S. based and outstanding. Meevo really listens to their customers and rolls out updates on a very regular basis. While the software is already great, it gets even more powerful every couple of months. In fact some of the cons in my review below will probably be addressed within the next year. Security in Meevo is extremely granular, which we appreciate so staff members can be configured to only have access to areas of the system appropriate to their role. There are settings to completely hide menus and areas of the system that certain users don't need to see so their interface isn't cluttered with buttons they wouldn't be allowed to use. Meevo also supports a different (typically stricter) set of access limitations when staff are outside of the company's network. Lastly, Meevo makes it easy to multi-task with tabs for multiple parts of the system open at the same time and easy to move between. Meevo has built in a large number of keyboard shortcuts and has a "ConvoBar®" that allows users to type commands to quickly open specific screens or reports. We're starting to see the adoption of AI within recent Meevo updates and I'm sure this area of the system will become substantial over the coming few years.

Cons

Editing transactions in the past is extremely limited, which protects naive owners from breaking accounting rules, but prevents sophisticated owners from fixing mistakes in the past and instead having to create new transactions to reverse out the prior mistakes. I wish there was a super user setting that allowed more flexibility. We also find the double opt-in requirement for clients to receive transactional text messages to be far more strict than any other similar software we've seen. The Quickbooks integration does not handle multiple business locations syncing into a single Quickbooks file, which is limiting for multi-location businesses with a single set of integrated books. Great reports make it easy to settle the books via consolidated journal entries, but I look forward to true multi-location syncing with Quickbooks.

Pros

The process of learning/ teaching new staff to use Meevo is exceptionally easy. The ability to quickly watch a video or read step by step walk through directions on how to do anything is #1 to me. The facebook support group is more than I imagined it could be. So much support from peers and support staff.

Cons

How the add on services show on the books, especially if an add on is to be done in a different room than the original service, it doesn't physically show on the books that the second room is busy.

Pros

There is nothing Meevo doesn't do. If an issue arises, their team is on it and accommodates the client.

Cons

if the internet is down (rarely) we go down

Pros

Support is on key and so knowledgeable, patient and solution oriented.

Cons

There really is nothing that I can list at the moment.

Pros

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Cons

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Pros

Ease of use and navigation between all of my daily tasks. Also, having any metrics you want regarding the business.

Cons

Not being able to automatically have tips shown as payout.

Pros

We love how clients get notifications on appointments. You can add on a booking feature that they can book online also. The reports are amazing and user friendly.

Cons

There is so much Meevo can do. With that there are so many different ways to get to the same end result.

Pros

The software is simple to use, easy to train new staff, extensive reporting, well organized, and regularly being updated and improved based upon user feedback. Tech support is responsive, thorough, and very knowledgeable. We've been a user of prior versions of Meevo (Millennium, Harms Software Solutions) for nearly 25 years. Software has always been functional and very stable. Cloud-based Meevo is easy to use on a variety of mobile devices and has simplified business management from any location. Staff access to their books from their cell phones has created a sense of control for our team and in turn improved service provider retention.

Cons

Simplify the activity log by removing unneeded data.

Pros

As previously mentioned, Meevo is such a user friendly application. When the days are busy and there's a lot going on- it's nice to have a system that works with you and helps make the day go a little smoother. We also REALLY appreciate the customer support when it's needed; Someone always answers the phone or will follow up with a call back.

Cons

This is such a minor thing, but we do wish there was a 'Last client used' option. This would be helpful for rebooking, printing reports, etc.

Pros

Ease of use and easy to find things when searching

Cons

Nothing I can use the system pretty easy

Pros

I love this system because i am a little older and its very easy to use this system

Cons

I just with there was more ways to keep track of the students rebooks, retail sales, no shows, referrals

Pros

It keeps up with our daily performance and clientele! Makes it all so much more organized!

Cons

The training could be a little more easier to help train new employees. It gets a little confusing with so much to take in at once.