Operative IQ

Pros

We began using Operative IQ to transition from paper controlled substance tracking to electronic. Their system was very user friendly, covered all of our needs and more, and was extremely inexpensive - great "bang for the buck".

When implementing the inventory module, questionnaires, and creating reports, their technical support staff (along with my sales rep) were outstanding and very eager to help. Turnaround was very fast and generally spot on with any technical question you can throw at them.

The Asset and Fleet management has made tracking our preventative maintenance (and any other maintenance) a much easier process with a "one stop shop" approach to all of our assets. We are also in the process of completing our automated asset maintenance recording of our bunker gear cleaning (firefighter cancer prevention).

They also have the ability to work with other vendors to provide either an API interface or a custom integration if you have an existing system you will still be utilizing.

Cons

The two major cons to this product - inventory value and documentation.

The inventory value piece will not be a replacement for any organization that is tracking FIFO or LIFO. It should work great for weighted average cost (WAC).

For documentation, the self implementer would have a much easier time of some type if a manual was available to help explain how some of the areas functioned and setting up devices.

Pros

Operative IQ has several useful modules that we use in our everyday operations and has helped mature our fire agency. The narcotics tracking module is straightforward and helped us go from paper to electronic narc tracking. We use the purchasing and inventory modules extensively for tracking EMS supplies, which has vastly streamlined our operation and cut down on expired supply inventory. We also use the inventory and asset management modules to inventory our vehicles and station supplies. The ticketing platform is straightforward and works well for tracking work orders for various departments, such as facilities and IT.

Cons

The checksheet application used by crews to verify inventories can be somewhat cumbersome to set up for vehicle inventories. However, I've seen the redesign of this area that Operative IQ is releasing in 2022, so Operative IQ's ongoing software development is a plus.

Pros

It creates a unified platform for fleet and inventory management with ability to create questionnaires on specific periodicities to meet PM and inspection requirements.

Cons

Checksheet utility is not APP based and frustrating to use from a mobile device. Expiration Date input is finicky at best for items when selecting them from calendar vs hand typing all dates. No "mouse scroll" possibilities from touchpad computer devices. Inconsistent reporting parameters from actual Checksheet to report module that does not seem to be a report design issue as the items are sporadic. Issues with offline use of Checksheet and then sending data packets over once wireless connectivity is restored creating "missed checks" in status reports.

Pros

Complete inventory control, from integrated suppliers, ordering from PO, backorder tracking, and all the other features that make a just in time inventory possible. Saves a great deal of money in dead stock and expirations. Also the fleet maintenance module makes keeping track of preventative maintenance and repair costs a breeze.

Cons

The app is not as user friendly as the web version; however, I have seen some of the things the upcoming version will have, and I am excited because it is going to alleviate those few issues.

Pros

The ability to track all aspects of our narcotics is very beneficial to our department due to the high volume we manage. The system makes the process of tracking anything very easy.

Cons

Some of the processes are "clunky" or redundant. Not being able to set up or customize some of the features makes it difficult since all departments track narcotics in different ways. This makes it difficult for departments to teach existing staff that were used to and have used the current system for a long period of time. Not being able to set up more than 1 email address for when an incident report has been done makes things difficult for supervisors to track there employees. It is also difficult that an administrator is not able to recall/delete something that has been submitted in error. For narcotics this can be very beneficial for tracking.

Alternatives Considered

Pros

One stop product that allows you to take control of your inventory, assets, vehicles and narcotics all under one platform. Allows you access to multiple reports to analyze data for future business decisions.

Cons

It would be nice to have preexisting integration into the large EPCR vendors to tie supplies narcotics and assets to incidents. Overall very little to dislike about OpIQ!

Pros

Operative IQ is a system that could be used for many different applications and to help many needs of any fire rescue department for tracking equipment, vehicles and narcotics to mention a few. Lastly is has become the to go for all fire rescue purchased orders and restoking inventory.

Cons

The system could be more user friendly, its hard to understand why the set up of different applications has to be done in different menu. (operation and administration menu) Also I would like to see different level of PO approval base on rank structure and not money totals.

Pros

OperativeIQ is a game changer for our logistics/supply chain management. Their platform provides an intuitive user experience along with a robust admin portal. Also the cradle to grave tracking of controlled substances is phenomenal. In 4-years of running their system to track our controlled substances we have never lost a single unit.

Cons

The UI works but if i was to nit-pick I'd like to see an updated modern user interface.

Pros

Operative IQ has a thorough and effective tracking mechanism for managing narcotics from original receipt to end user use and destruction. It provides a clear bread crumb trail for each transaction that every vial goes through.

Cons

While the asset and inventory tracking is a valuable part of the software, the RFID component is just beginning to develop. I look forward to seeing this component of the software and the hardware that supports it mature over the next couple of years.

Pros

This software does give lots of features that allow you to track all aspects of your system. We use Inventory, Fleet, Service desk, and Narcotics.

Cons

It is really just a few minor things. I sometimes feel it allows you to do too much which can really lead to some outlandish settings. But that is mainly on the individual setting it up.

Pros

I like the ease of functionality and ability to roll out the process quickly. Change a whole series of items with one click.

Cons

Would enjoy so more tech items to match hospital inventory systems. Have to build a lot of work around currently to ensure the system works. Supply requests, Purchase Orders, Checksheet

Pros

Pretty comprehensive system. Can split up some of the work to different groups of people to manage it. We have one guy ordering medical supplies, one guy running fleet, one guy ordering fire department supplies and equipment, another one running the narcotics module, and another setting up truck checks and setting up reports, etc.

Web based reporting. Don't know what program or language it is written in, but it is pretty robust. The reports seem pretty simple at first, but you can edit what database tables and joins, etc right from the website. If you know nothing about reporting, it is pretty simple to use. If you know Crystal or some other reporting system, you will be able to do more.

Cons

Very expensive for what it does. If we hadn't had a vendor who automatically fills our orders from it give it to us at a discounted price, we probably wouldn't have bought it.

Pros

The ability to see the activities of the units via the activity log tab on the check sheet.

Cons

The reports can be difficult to create, especially if you do not use the reporting option often.

Pros

As a paramdic, I like that the software is easy to access and use. We use our phones for truck inspections, and it's very user friendly. The narcotics module is especially easy - much easier than the paper log books we used prior.

Cons

It was a change at first, especially for our large organization. The unnecessary complaining from the crew got old - but that's not really OPIQ's fault.

Pros

This is the best purchasing/inventory tracking tool you will find. Best customizable use I have found to fit any size agency.

Cons

None at this time. Works great team is amazing.

Pros

Loads fast and keeps really good track of equipment and expiration dates.
We are able to add/delete items as needed.

Cons

Sometimes it will cause the tablets to lock up. Don't know if that is a software issue or hardware issue.

Pros

Product is easy to use, easy to implement as far as i know.