---
description: Review of tbITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: tbITSM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [tbITSM](/software/353672/tbitsm)

# tbITSM

Canonical: https://www.softwareadvice.co.nz/software/353672/tbitsm

> Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, tbITSM is a cloud-based IT service management (ITSM) software that helps team members manage IT asset inventory and streamline help desk operations. It enables employees to automate ticketing workflows, such as time tracking, categorization, escalation, service-level agreements (SLA), and more from a unified platform.

tbITSM allows staff members to access pre-built ticket templates for service requests, incidents, solutions, and other tasks. Supervisors can conduct root cause analysis, define known errors, and perform provisioning for suggestions, optimizing overall problem management operations. Additionally, administrators can create custom dashboards, manage key performance indicators (KPI), and export reports in XLS and CSV formats.

tbITSM facilitates integration with several third-party IT and network monitoring systems (NMS). Pricing is available on request, and support is extended via chat, phone, email, and other measures.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: TechBridge Consultancy Services

## Commercial Context

- **Pricing Details**: Please contact TechBridge Consultancy Services directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: India, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard Creation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/353672/tbitsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/tbitsm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/353672/tbitsm> |
| en-GB | <https://www.softwareadvice.co.uk/software/353672/tbitsm> |
| en-IE | <https://www.softwareadvice.ie/software/353672/tbitsm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/353672/tbitsm> |

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