Salesforce for Retail

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Salesforce for Retail

Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and deliver personalized experiences. Administrators can organize and manage multiple marketing campaigns across various social media platforms and generate reports to gain insights into advertising performances. The platform enables managers to create and share personalized offers with shoppers through email, mobile applications, web and social networking sites. Salesforce Retail CRM offers omnichannel order management capabilities, which allow retailers to sell items on a unified interface. Additionally, marketers can send predictive recommendations and communicate via live chat to assist buyers. Salesforce Retail CRM lets businesses integrate the system with several third-party applications including Gmail and Microsoft Outlook. Pricing is based on monthly subscriptions and support is extended via knowledgebase, FAQs, forum, chat and an online contact form.
Salesforce for Retail Software - Salesforce Retail CRM analytics
Salesforce for Retail Software - Salesforce Retail CRM retail journey
Salesforce for Retail Software - Salesforce Retail CRM analytics - thumbnail
Salesforce for Retail Software - Salesforce Retail CRM retail journey - thumbnail

Salesforce for Retail pricing

Salesforce for Retail does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Salesforce for Retail Reviews

Feature rating

Value for Money
4.1
Functionality
4.5
Ease of Use
4.2
Customer Support
4.5
5 reviews of 11 View all reviews
Gustavo
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2022

Essential tool in your Tech Stack

Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

Pros

What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.

Cons

I understand that this tool can be expensive. It is probably not the best for smaller organizations.

Aman Preet
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 13/07/2022

How Salesforce retail CRM is better than its competitors

Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

Pros

Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.

Cons

Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.

Raúl
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 4/07/2022

Engage customers and earn loyalty

Pros

You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.

Cons

The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

Alternatives Considered

NetSuite

Switched From

Zoho CRM, Pipedrive and NetSuite
Akshay
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 29/06/2022

Salesforce : Manage your customers with ease

My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients.

Pros

All the information around individual accounts and customers that help in doing business everyday

Cons

As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for.

Akanksha
  • Industry: Apparel & Fashion
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 21/03/2022

The best CRM that i have ever used

It was a good experience overall

Pros

1. Detailed reporting.
2. They have test environment to test the cases & scenarios
3. UI/UX.
4. Lots of plugins

Cons

1. The price is very expensive.
2. Support from Salesforce is not that great.
3. The Sales team don't negotiate during purchasing

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