About IT Glue

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.
IT Glue Software - Checklists
IT Glue Software - Document editor
IT Glue Software - Flexible asset design
IT Glue Software - Import passwords
IT Glue Software - Template library
IT Glue video
IT Glue Software - Checklists - thumbnail
IT Glue Software - Document editor - thumbnail
IT Glue Software - Flexible asset design - thumbnail
IT Glue Software - Import passwords - thumbnail
IT Glue Software - Template library - thumbnail

IT Glue pricing

IT Glue does not have a free version and does not offer a free trial. IT Glue paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
No

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IT Glue Reviews

Overall rating

4.6
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
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All IT Glue Reviews

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298 reviews
Chris
Chris
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/08/2023

ITGlue

Very good has added efficiency to our business.

Pros

Integration and automation of our documentation and platforms we use.

Cons

Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.

Alternatives Considered

Hudu

Reasons for Switching to IT Glue

Integrations with products we use and rely on.
Brian
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/05/2024

Consolidating systems into one with IT Glue

Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

Pros

The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

Cons

Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds.

There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.

Tim
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 12/12/2024

Expenisve but good document manager

Pros

Cloud Based documentation and file storage

Cons

Expensive, search features need a lot of work

Carl-Darren
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 6/08/2024

Avoid at all costs!

This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.

Pros

The initial demonstration which showed automated field population from ticket systems and Microsoft

Cons

Extra add-ons to make anything work. Poor support. Constant upselling more of their products

Alternatives Considered

Freshdesk

Reasons for Choosing IT Glue

Wanted a better documentation system and everything in one place

Switched From

Atera

Reasons for Switching to IT Glue

Persuasive arguments on cost and useability
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 21/11/2024

IT Glue After 7 Years of Usage

Overall we are quite happy with IT Glue. It absolutely makes knowledge management for our company more efficient and streamlined.

Pros

It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time.

Cons

It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy.

Stefan
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 24/09/2024

Stefan review

I am very satisfied with IT-Glue and use it almost every day.

Pros

I really like the search function in relation to Knowledge Sharing.

Cons

It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at a folder structure-based database.

Alex
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 5/09/2024

A good tool for the job we need it to do.

We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related records.
This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc.

Pros

Separate but related pieces of information can be linked making it simpler to gain an overall understanding of how a system is set up.

Cons

No real downsides come to mind but then I am not looking for a reason not to like or use it.

Jeffrey
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 14/08/2024

Your go-to tool for IT management

I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!

Pros

Perfect integration with DattoRMM and the global search works.

Cons

The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times.

Alfin
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/02/2025

Superrrrrrrr

It is dependent tool which makes task way

Pros

Pleased with the information structure which can make the customers some success

Cons

Bad interface with slow processing which makes a headache to the customer

Miri
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 24/01/2025

Happy customer

Pros

It's the largest most established platform for MSP's. It has everything you need on one platform.

Cons

Sometimes getting help is an issue, it can take time.

Austin
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/09/2024

Incredible product

Great, well working application that always works

Pros

The ease of utilization of the application

Cons

not enough customizability for core assets, apps & services

Alternatives Considered

Passportal

Reasons for Switching to IT Glue

Better interface, easier to use
Rob
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/09/2024

IT Glue - The best storage of all IT items

It's the best place to save passwords, contacts, documentation, and everything. No more spreadsheets that can be compromised, or not kept updated. The audit log is good too so you can see who or when something was updated.

Pros

The ability to save everything that IT uses, for all users, so nothing gets lost and it's secure.

Cons

Some of the categories could be improved, but they are always updating it.

Bruno
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 13/08/2024

Awsome tool

I use IT Glue daily and it is an amazing, easy and lightweight tool.

Pros

I like the flexibility and ease of use the most. Plus, the integrations with other tools are a plus.

Cons

I like the mobile app less. It needs to improve mainly the design.

Samantha
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/09/2024

I love ITGlue

Excelente experience overall for itglue, no problems with it

Pros

Very good and useful documentation software. Very complete

Cons

I actually like everything from ITGlue I have cons. Can be easily integrated with other Kaseya programs and has many ways to implement it to your business.

Wai Lim
Wai Lim
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 2/03/2024

IT Glue is the foundation for an efficient Service Desk

Pros

One place to store and access all credentials, knowledge base and Standard Operating Procedures.

Cons

IT Glue is a static resource. No dynamic updates.

Ar
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

4.0
Reviewed on 28/07/2023

Good MSP tool

This is a great product and is a very good tool to organize data/knowledge for multiple clients securely

Pros

ITGlue provides all the features to track documentation, processes, environment data, passwords and knowledge for an MSP to manage multiple clients and allow our teams to easily find client data. ITGlue integrates well with our other tools allowing us to sync certain data from other systems to keep some client data up to date automatically

Cons

ITGlue has a steep learning curve to understanding the various concepts and best practices that we have to put a lot of time into training staff to understand ITGlue but once you understands ITGlue's way of organizing everything it is very useful and does make process more efficient

Alternatives Considered

ITBoost
Nick
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/05/2024

IT Glue helped us manage our documentation

Pros

The integrations with other tools and documentaiton

Cons

The amount of time it took to import our data from SharePoint

Saeed
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/02/2024

Secure Password Management

Pros

Ease of use, feature set and auditing capability

Cons

Unable to open Word/Excel documents in app, only in web browser

Donnie
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 1/04/2024

User Tech Review

Pros

Keeps, Serial numbers, and Mac addresses of all your devices that you have deployed.
That is has special features like, equipment password keeper, and one time pass code to view those passwords

Cons

I have not found anything that i have not liked yet

Chad
Chad
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/11/2023

Essential business tool

Pros

It does what we need, we are able to keep our documentation processes standardized across our clients and our internal systems.

Cons

Nothing I outright dislike; it does what we need.

Andrei
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 7/11/2023

IT Glue is a great solution to manage documentation, assets and keep track of inventory.

With the usage cases mentioned in this review had pretty much no problems, with some exceptions mentioned previously.
Overall an amazing solution that I truly recommend.

Pros

Documentation, asset and credential management is great, how everything can be linked with each other.
Also a great solution to keep track of inventory in your company.

Cons

Documentation migration from previous solutions didn't go as flawlessly originally, some content did not copy over seamlessly, like pictures and attachments.

Edward
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/08/2023

IT Glue - Quality platform for MSPs

Pre-Kaseya acquisition, IT Glue was awesome as a company. Since then, there has been a lot of churn from a people perspective, but the product continues to be very good.

Pros

IT Glue was easy to set up overall, the most time we spent was entering existing data. My team liked the functionality and how items could be linked to eliminate searching around for documents and then credentials, etc.

Cons

Feature-wise, I think IT Glue is great. Unfortunately, our account reps change constantly and seem to be most interested in upselling or cross-selling over promoting new features.

Jordan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
2

4.0
Reviewed on 7/11/2023

Great Product

Pros

ITGlue is a great knowledgebase for our techs to access important information about all our clients.

Cons

Management of tech permissions and access needs an overhaul.

Yvonne
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/01/2024

Amazing Platform for Documenting

Pros

Easy documentation, global search feature

Cons

I enjoy the platform very much and do not have anything I do not like or enjoy.

Shaun
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 19/05/2023

Consolidate onto one tool for all your Client support information

IT Glue was a game changer for us. Was easy to get of the group relative to other systems we've used in the past, and is a integral part of our day to day operations.

Pros

IT Glue has allowed us to abandon the myriad of alternative solutions we had in the past for document, asset and password management. It's a favorite tool of much of the team, is used constantly, and has both improved the security of client information while allowing us to abandon the mix of tools required in the past to address different features of its functionality.

Cons

While IT Glue has come a long way, the search functionality is still a challenge. The organization and flexibility around that continues to improve, so the necessity of search is actually that high as it's still easy to find information if you manage it well, but searching is a weakness of the product.

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