--- description: Review of IT Glue Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IT Glue | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [IT Glue](/software/351312/it-glue) # IT Glue Canonical: https://www.softwareadvice.co.nz/software/351312/it-glue Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/351312/it-glue?page=2) > IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Backup and Recovery - CRM - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (60 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [IT Documentation Software](https://www.softwareadvice.co.nz/directory/4607/it-documentation/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [Document Control Software](https://www.softwareadvice.co.nz/directory/4233/document-control/software) ## Alternatives 1. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.softwareadvice.co.nz/software/30397/solarwinds-remote) — 4.3/5 (201 reviews) 3. [Syncro](https://www.softwareadvice.co.nz/software/373866/syncro) — 4.6/5 (149 reviews) 4. [SuperOps](https://www.softwareadvice.co.nz/software/323698/superops-ai) — 4.6/5 (65 reviews) 5. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (296 reviews) ## Reviews ### "Best IT Doc Mgmt Tool" — 5.0/5 > **Mike** | *2 March 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. > > **Cons**: Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. > > Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. ----- ### "Reliable, Feature-Rich, and Easy to Use" — 5.0/5 > **Cheri** | *16 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. > > **Cons**: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. > > My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15 December 2020* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Cons**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "ITGlue is the best documenting tool" — 4.0/5 > **Thanya** | *26 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts > > **Cons**: Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations > > It has been great, it is my go to place to find client's information and document every single detail about our clients. ----- ### "Online repository" — 4.0/5 > **Richard** | *7 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Online repository for passwords, assets, contacts \& several other vital items relevant to multiple clients > > **Cons**: Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client > > Dependable online resource that can be utilized for several different aspects for clients that are supported ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/351312/it-glue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/351312/it-glue) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data