---
description: Review of Wavity Help & Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Wavity Help & Service Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Wavity Help & Service Desk](/software/351259/wavity-help-and-service-desk)

# Wavity Help & Service Desk

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> Wavity’s Help and Service Desk Application can be used for internal as well as external users.

Wavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.
> 
> Verdict: Rated **4.8/5** by 43 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 43 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automated Routing
- CRM
- Change Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Email Templates
- Incident Management
- Interaction Tracking
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritisation

## Integrations (4 total)

- Dropbox
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [Change Management Software](https://www.softwareadvice.co.nz/directory/4244/change-management/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3470 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4090 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.6/5 (791 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1787 reviews)

## Reviews

### "Wavity tool review" — 5.0/5

> **narender** | *6 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: Desigred features and easy of use, IT Ticketing
> 
> **Cons**: CRM tools needs to be improved, HR Tools as well

-----

### "Modern IT Help Desk System" — 5.0/5

> **Bindu** | *15 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop.
> 
> **Cons**: As of now everything is working as expected.

-----

### "It Ticketing" — 3.0/5

> **Srikanth** | *27 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
> 
> **Pros**: It ticketing is good, notifications management is good
> 
> **Cons**: Leave handling and payroll management should be improved

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### "Efficient and Easy to Use Service Desk" — 5.0/5

> **Sable** | *10 July 2025* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking.
> 
> **Cons**: Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly
> 
> Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. \[sensitive content hidden\] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team.

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### "Great Tool for improving process efficiency." — 5.0/5

> **Srivathsa** | *6 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: The automation features significantly reduce manual workloads and response times.
> 
> **Cons**: Nothing as of now, The version is working as up to our expectations.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/wavity-help-and-service-desk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/351259/wavity-help-and-service-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/351259/wavity-help-and-service-desk> |
| en-IE | <https://www.softwareadvice.ie/software/351259/wavity-help-and-service-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk> |

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