---
description: Review of Wavity Help & Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Wavity Help & Service Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---
Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Wavity Help & Service Desk](/software/351259/wavity-help-and-service-desk)
# Wavity Help & Service Desk
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> Wavity’s Help and Service Desk Application can be used for internal as well as external users.
Wavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.
>
> Verdict: Rated **4.8/5** by 41 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 41 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |
## About the vendor
- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015
## Commercial Context
- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States
## Features
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Email Templates
- Incident Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Problem Management
- Real-Time Chat
## Integrations (4 total)
- Dropbox Business
- Google Calendar
- Google Drive
- Microsoft 365
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
## Category
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
## Related Categories
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [Change Management Software](https://www.softwareadvice.co.nz/directory/4244/change-management/software)
## Alternatives
1. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews)
3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (751 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews)
## Reviews
### "Wavity tool review" — 5.0/5
> **narender** | *6 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10
>
> **Pros**: Desigred features and easy of use, IT Ticketing
>
> **Cons**: CRM tools needs to be improved, HR Tools as well
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### "Great Tool for improving process efficiency." — 5.0/5
> **Srivathsa** | *6 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
>
> **Pros**: The automation features significantly reduce manual workloads and response times.
>
> **Cons**: Nothing as of now, The version is working as up to our expectations.
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### "It Ticketing" — 3.0/5
> **Srikanth** | *27 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
>
> **Pros**: It ticketing is good, notifications management is good
>
> **Cons**: Leave handling and payroll management should be improved
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### "Wavity provides excellent value for the price" — 5.0/5
> **Nilesh** | *13 February 2025* | Chemicals | Recommendation rating: 10.0/10
>
> **Pros**: The platform is easy to set up and has all the features needed for a Helpdesk solution.
>
> **Cons**: Integration with third-party applications can sometimes be tricky.
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### "Wavity a Platform to convert Organizations traditional manual process into digitalization" — 5.0/5
> **Abhishek** | *29 June 2022* | Machinery | Recommendation rating: 9.0/10
>
> **Pros**: Very Easy to use and able to customized as per business requirements.
>
> **Cons**: So far none.. I am a Happy customer because as a Project Leader i have received the good feedback from end users after implementations of Wavity.
>
> Cost Effective with power of easy customizations.
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## Links
- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/351259/wavity-help-and-service-desk)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data