---
description: Review of OneHash Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OneHash Chat | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [OneHash Chat](/software/351159/onechat)

# OneHash Chat

Canonical: https://www.softwareadvice.co.nz/software/351159/onechat

> OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are listed below.&#10;&#10;Communication in Real Time&#10;Customer inquiries can be responded to as rapidly as feasible. By utilizing OneChat, you'll be able to stay in touch with your website's visitors and facilitate them with timely assistance. &#10;&#10;Increase Interaction&#10;Onboard new customers while re-engaging with current ones with customized communications and email campaigns. Enhance consumer interaction and engagement by sending relevant messages to new customers. &#10;&#10;One-Stop Shop for All Your Customer Information&#10;Assemble and store all customer information in a central location for quick and easy access. You can keep track of the progress of queries and follow-ups with prospective leads  with proper segmentation.&#10;&#10;The Use of Chatbots&#10;Chatbots can automate the process of interacting with new potential customers across a variety of platforms. Using chatbots, you can preemptively attain new leads in order to increase conversions.  A chatbot with a clean, easy-to-use UI that makes it easy for businesses to get started right away&#10;&#10;Streamline the Work of Your Agents&#10;Rather than switching between apps, stay in touch with your entire customer base via multiple channels. Preset responses to frequently asked questions allow you to respond to conversations more quickly. Your team can communicate with each other internally using shared inboxes.&#10;&#10;Access to a common email inbox&#10;Make it easier to communicate with your clients and colleagues by centralizing communications. Respond to customer inquiries and maintain control of internal debates in an effortless manner.&#10;&#10;Omni-channel communication&#10;Support customers across multiple channels, including email, website live chat, social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp and Slack, by providing consistent service across all of these mediums.&#10;&#10;Integrations with Third-Party Apps&#10;Extending your feature set by consolidating with third-party applications such as Slack, Shopify, Woo Commerce, Calendly, Stripe, and a host of others will broaden your horizons of features available to you.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OneHash
- **Founded**: 2020

## Commercial Context

- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Reap the benefits of unlimited agent deal at just $27/month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Autoresponders
- Call Centre Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Customizable Fields

## Integrations (17 total)

- 360dialog
- Audiotype
- ChatBot
- ChatGPT
- Cloud Whatsapp
- Dialogflow
- Dyte
- Gmail
- Messenger
- Microsoft Outlook
- Slack
- Telegram
- Twilio
- Webflow
- Webhook Relay

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews)
3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews)
5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Streamlined Communication and Enhanced Efficiency" — 5.0/5

> **Jao** | *9 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: That would be its seamless integration with chatbots and third-party apps. This not only automates routine tasks but also allows for extensive customization to fit our specific needs. The platform’s ability to centralize all our communications in one place while enhancing team collaboration and customer engagement has made a significant positive impact on our operations.
> 
> **Cons**: Though Onehash has effective advanced customization options, this can be a bit overwhelming at first, especially for those who aren't as tech-savvy (some agents). It takes some time to fully understand and utilize all the features effectively. However, once you get past the learning curve, the benefits far outweigh this initial challenge.
> 
> The platform has significantly streamlined our communication processes, both internally and with customers. Its robust automation features and seamless integration with various tools have improved our team's efficiency and customer engagement. While there was a learning curve initially, the flexibility and customization options it offers have allowed us to tailor the platform to our specific needs, making it an indispensable tool for our digital marketing agency.

-----

### "Now some clients are no longer lost" — 5.0/5

> **Vladimir** | *24 December 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: An excellent tool for installing customer support and service chat on a website. It is easy to track the work of operators. You can connect an artificial intelligence bot for times when operators are not available.
> 
> **Cons**: There are still some small problems with the translation into Russian in the admin panel, I hope this will be fixed soon, but this does not interfere with the work much.

-----

### "One Hash Chat - Great platform for review" — 5.0/5

> **Inderpreet** | *4 June 2024* | E-Learning | Recommendation rating: 8.0/10
> 
> **Pros**: Chat customer support , integrations , human handover and effectively customer support
> 
> **Cons**: Its is over good platform , hope to have more integration like intercom
> 
> I started using onehash chat since more than 6 months , quite impressive , even used it for my clients , its integration are increasing

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### "Very useful tool" — 5.0/5

> **Amy** | *25 March 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I like the most is its ease of use, setting it up was a total breeze, they have a very friendly support team themselves, I faced a small technical problem and the help was almost immediate, it's not a common occurrence but there is no avoiding software bugs.
> 
> **Cons**: I met no difficulties thus far, very smooth experience.
> 
> From purchase to setting it up and using it, it was a really delightful experience.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/351159/onechat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/onechat-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/351159/onechat> |
| en-GB | <https://www.softwareadvice.co.uk/software/351159/onechat> |
| en-IE | <https://www.softwareadvice.ie/software/351159/onechat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/351159/onechat> |

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