About VidCruiter

VidInterviewing by VidCruiter is a video interviewing platform that offers pre-recorded and live video interviewing that can be customized to meet any recruitment scenario and has helped companies of all sizes find better quality applicants in a faster and more cost-effective way. VidCruiter allows users to conduct video interviews which helps them to assess candidates based on qualitative data. Users can decide the number of questions to be asked during the video interview and give candidates an option to re-record their answers.Multiple interviewers can participate in an interview and the solution's structured workflow allows them to keep the process uniform for multiple candidates. It also provides users functionalities to share their computer screens during the interview process. Company branding, private chat during interviews, interview playback and mobile interviewing via applications for iOS and Android devices are other features offered by the solution. Support is offered via phone, email and other online resources.
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VidCruiter pricing

VidCruiter does not have a free version but does offer a free trial. VidCruiter paid version starts at US$5,000.00/year.

Starting Price:
US$5,000.00/year
Free Version:
No
Free trial:
Yes

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VidCruiter Reviews

Overall rating

4.6
Write a Review!

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.4
Customer Support
4.8
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All VidCruiter Reviews

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118 reviews
Vanessa
Vanessa
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 19/01/2017

K-12 School -- it works for us

We are a network of charter schools in Philadelphia. Our recruitment team uses VidCruiter software in conjunction with Salesforce. We signed up for VidCruiter so that we could free up recruiter time during phone interviews. We were limited in the number of people that we could conduct phone interviews with, so our process relied very heavily on resume screening. VidCruiter has allowed us to interview FAR more people and to consider people seriously beyond a resume. Candidates enjoy the flexibility in scheduling and the ability to re-record their answers. As a recruiter, it is nice to reserve phone interviews for critical roles or follow up questions.

Pros

Customer support is amazing. Delightful, really. Replies are fast and issues are resolved quickly. It is very much a selling point that has allowed us to renew for the last couple of years.

Cons

Occasionally, video load time lags both as a reviewer and for candidate participants. I'm not sure why. As a reviewer, this means it takes me a bit longer than I'd like to watch a video because it will stream the first few seconds and I have to keep pausing it to let it buffer. I am confident that it isn't my internet connection because I can easily enjoy Netflix and YouTube without this issue.

The way of creating positions and adding questions to positions is a more time consuming than I'd like. For me, this is where I lean on the support team who graciously create positions for me in what seems like lightening speed.

Response from VidCruiter

Thank you very much for that in-depth review, Vanessa! As we continue to innovate and seek ways to become better, reviews like these help us achieve this. We are glad that you have taken full advantage of our great support team and hope to continue our partnership for many more years!

Replied 28/06/2017
Virginie
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 8/03/2022

VidCruiter is warmly recommanded !

With Covid-19, we needed to organize online interview to not block our recrutment process for the Belgian government. We often use study cases and we needed a tool wich allow to do that in a safe environnment to avoid cheating. Now, we can !

Pros

You can personnalize and adapt the tool following your needs and your company's process.
The sky is (almost) the limit for the support team wich is friendly and very costumer oriented. They always find a solution to your questions (even though you have very special asks and process like us ^^)

Cons

There are so many possiblities and a such flexibility that it's impossible to use it and personnalize it by yourself without a strong support (wich is provised !) and practice (but once again, the support team helps you at every step).

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
1
Customer Support
0

1.0
Reviewed on 18/04/2022

The worst system I've used

Indeed was not the greatest platform, but it was usable and despite it's quirks easy enough to figure out. This one doesn't follow any standard usability conventions. It reinvents everything and does it poorly. Anything that can be one click is several clicks.

Pros

It has a lot of features. But you have to figure them out.

Cons

It's probably the most convoluted and unintuitive software I've used. I'm a power user and am ok with learning curves if it makes sense and is worth it. This system is very poorly designed and everything is a struggle.

Mel
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 14/04/2022

Great option for recruiting!

My overall experience has been extremely positive. Getting to know the team in meetings each week as we customised the product to our requirements was an absolute pleasure. They put me at ease and I could ask anything as we went along. I shall miss our weekly meetings!

Pros

Its far more user friendly than I was expecting! The online help that's available has been so useful while I'm still learning and I know that at any point I can reach out and get the support I need.

Cons

As I am relatively new to using VidCruiter I haven't come across anything yet that I don't like.

Alternatives Considered

Kallidus Learn and JobAdder

Reasons for Switching to VidCruiter

It ticked more boxes for our requirements and the price was more in keeping with our budget
Hayley
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 18/11/2020

I love using VidCruiter!

Since day one, our Account Manager has been very helpful and always friendly and understanding. If we have a problem, we don't have to wait longer than a few days to get it resolved. Their customer service is very friendly and informative, and always eager to help out.

Pros

I love how easy it is to use. Even things that seem somewhat intricate, their customer service is great and they're always there to help you.

Cons

There are some features that I believe should be added such as having certain hiring managers automatically tagged to a location, or to be able to filter tagged candidates to the top of each position. But overall, it's very easy to use.

Alternatives Considered

The Applicant Manager and Greenhouse

Reasons for Switching to VidCruiter

The other products seemed somewhat expensive and didn't have the right features we were looking for. VidCruiter seemed easier to use and more applicable to our hiring needs.
Verified Reviewer
  • Industry: Human Resources
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 12/09/2018

VidCruiter Review

I think VidCruiter is easier than other video interview software that is used by the State of Oregon. Though it takes a bit to learn it, I much prefer this application over any of the others I have seen. It is also cost efficient making it affordable for organizations with a limited budget to purchase.

Pros

I like the following features:
1. Customized video templates
2. Recruiter ability to download documents
3. Candidate ability to upload documents
4. Recruiter ability to determine the length of the recording, the number of tries and the preparation time
5. Recruiter ability to set the application to private, thus disabling the video access to applicants who aren't timely
6. Customer support is awesome. Always accessible and timely.
7. Interviewees can view themselves as they interview. I have done video interviews where I am unable to see anything but a black screen. It's weird.

Cons

VidCruiter wasn't the easiest software to learn, however, compared to other video interviewing software that other state agencies use, I like VidCruiter the best from both a recruiter and an interviewee perspective.

It seems that every time I change my password, I have issues with the application recognizing the new password and I get locked out.

I would like to see the ability to add to an interview module incrementally. As it stands, each time I have new candidates for the same recruitment, I have to create another position with a different number.

Sometimes I have to send the invitations to rate several times before the rater receives the email.

Response from VidCruiter

Thank you for the review. We are glad to see that you are taking advantage of multiple features.

The password issue that you mentioned seems to be a result of your browser not updating your saved passwords. To avoid getting locked out in, we recommend that you verify that the correct password is being saved within your browser.

Having to create a new position for each candidate is not a requirement of our system. We recommend that you arrange a call with your dedicated Client Success Manager so that they can help you set up a better process for adding interview modules incrementally.

It also sounds like we should arrange a quick call with your IT team to prevent your firewalls from blocking the rating invitations. Stricter security measures are common with our state agency clients, so we often have to coordinate with their IT teams.

Feel free to reach out to us directly if you have any other concerns. Our goal is to provide every user with the best experience.

Replied 14/09/2018
Adam
Adam
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/01/2017

Great service

I use vidCruiter daily. They provide great service and support. Making my life as a recruiter easier. The interface is easy to use. All the features help me organize and track all of my candidates.

Pros

Keeps me organized, and helps me track candidates

Cons

Sometimes it can be slow and doesn't work as fast as I want it to.

Response from VidCruiter

Hi, Adam! We are glad to hear that VidCruiter has helped you stay organized throughout the recruitment process! Thanks a lot for the review.

Replied 28/06/2017
Mohamed
Mohamed
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/11/2022

VidCruiter is A Great Choice For Your Staffing Needs

Pros

VidCruiter's simple design allows me to focus on interviewing and hiring the best people for any job. Second, VidCruiter has been designed to empower me to move faster, and make decisions.

Cons

VidCruiter is a great tool for measuring candidates' performance during an interview. However, it could do with some additional search options. For example, it would be great to be able to search for a specific candidate based on their performance during a specific interview, rather than having to search for each interview separately.

Chris
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/07/2015

Canadian Track and Field Championships - 2014

We contacted Vidruiter to help us transition from a paper only volunteer application process to an online application process. We knew were going to get hundreds of applications as this was the second year in a row for us hosting the event. The online platform we that VidCruiter developed in very close collaboration with us was superb.

Pros

As Chair of the Volunteer recruitment and accreditation committee (and a volunteer myself), it was very important to me that I be able to manage the information from the applications and that it be as automated as possible. The product they developed achieved this in spades and I was able to focus more on the volunteer's experience and assistant the rest of the committee rather than staying on top of all the paper.

Working with the staff at VidCruiter was a very positive experience and they grasped what we needed while coming up with their own innovations that were really helpful.

Response time on questions was very good and I can honestly say that I always got an answer quickly.

Response from VidCruiter

Hi, Chris! We are happy to hear that you enjoyed our partnership as well! Thank you for the review!

Replied 28/06/2017
Alyse
Alyse
  • Industry: Legal Services
  • Company size: 1,001–5,000 Employees
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/01/2017

Very Efficient

I use VidCruiter every day to schedule interviews. It is a complete time saver and is easy to use. A great feature is a video-chat option. Love this service!

Pros

It is very user-friendly even if you have never used the application before. The customer service is also extremely supportive and available.

Cons

There can be minor glitches here and there but technical support is immediately responsive.

Response from VidCruiter

Thank you very much, Alyse! We are delighted to hear that our customer service has been top notch!

Replied 28/06/2017
Erin
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 13/12/2018

VidCruiter Review

Pros

VidCruiter has cut the initial interview stage of our recruitment process in half! This software integrated with our ATS, and with a click of a button we are able to send a customized email invite, complete with a link, to their own video interview! Each applicant is able to submit their video responses when it works best with their schedule, and the recruiters are notified as the videos are completed. These videos can be rated so the candidates receive a score, thus quantifying the process. The set up and configuration was a breeze to use, and we are able to customize and make updates as our process updates as well. I would recommend to those looking to cut down on their interview process timeline, and improve the candidate experience as well!

Cons

While the system does configure with different software and devices, sometimes there are glitches that cause applicants to lose the ability to complete the video response - especially when the program is set to only accept one answer.

Jonathan
  • Review Source
Value for Money
0
Features
0
Ease of Use
4
Customer Support
5

4.0
Reviewed on 29/06/2015

VidCruiter has become indispensable.

For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part.

Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Response from VidCruiter

Thanks for the feedback. I know we fixed all the issues you had before and I hope we are providing you with a great hiring experience. We appreciate your feedback as always.

Replied 1/04/2016
TeAshah
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 16/09/2022

Great

* Great experience
* The team team is very help and propmt

Pros

* Easy to use
* Great for holding/ storing information
* Phone interview/ live interviews
* Watch candidate videos

Cons

* Troubleshooting issues may arise at times

Stephanie
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/10/2016

VidCruiter for the Win!

In my last role, I was assigned the not-so-small task of choosing a new video interviewing platform for our 50,000+ organization. Our recruiters source and interview literally hundreds of candidates a day, and with remote working capabilities being more in demand, it no longer makes sense for us to spend the money on flying every candidate in to our home office. I put in months of research, pros and cons comparisons, and cost analyses on every possible video interviewing software available on the internet, and I can honestly say VidCruiter is one of the best out there. I was blown away by the level of detail the demo call went into, and the representative I worked with was able to answer each of my questions, and even circled back on the specific ones he needed to find out more for. The trial period was lengthy and cost-effective, which allowed my managers to take ample time in testing the functionality across multiple groups to ensure it was a best fit. The software itself is amazing, and appears to be limitless in its capability from a UX perspective. Customizable design, easy to work with, security, organization, recovery options if a network connection occurs, you name it--they've got it! We invested in a broader package once we worked with the tool in its entirety, since every recruiter had a great experience working with it and said it came fully equipped with everything they need. My managers and I are very grateful to have come across such a great software, and will continue to invest since it will guaranteed only get better from here! Would highly recommend to any company of any size.

Alexandra
  • Industry: Security & Investigations
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 7/02/2022

VidCruiter - The Recruitment Software That Supports Your Company Needs!

Vidcruiter's prompt support. They reply very quickly and provide real solutions. Not many companies do this. I also enjoyed their abilities to critically problem solve as well as come up with creative solutions to meet our company requirements.

Pros

- The automation that can be built into each workflow.
- Simple software that supports complex business processes

Cons

- Withdrawal reason field when an applicant decides to withdraw their candidacy from a position.

Joanne
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 20/01/2017

Great site

I can't imagine any feature that is not available that can help in classifying, sorting and screening applicants. The customer support (CS) is always friendly and available with a very fast response time. I have found that if I do not have time to go through my own site to make a change, CS is happy to make it happen for me and lets me know when it's complete. Alternately, if I wish to know how to make changes, (CS rep) has been available to guide me via written or on screen navigation and has patiently walked me through instructions. We are very happy with VidCruiter.

Pros

Customer support and availability to customize features to suit as needed.

Cons

A lot of features I personally don't use so lots to look through.

Response from VidCruiter

One of our many goals is to provide the best customer service to all of our clients. We know that sorting and screening applicants is not an easy task. We're glad that people like you, Joanne, who use VidCruiter hiring platform are pleased. At VidCruiter, we also believed that including the company's culture is essential.

Replied 26/06/2017
anthony
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/06/2022

Verification of vidcruter and the features

Pros

The excitement of all the features and the need for

Cons

Not very much I don’t like about the software

Roland
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/12/2018

Fantastic Customer Service.

Pros

Saves Tremendous time. Great program for profiling prospective applicant. this has helped and enabled us to efficiently and effectively screen applicant and hire qualified candidates i must commend your fantastic support Team. they are very responsive. Bravo to all of them.

Cons

not much cons at all as am continually enjoying this fantastic program with great customer service personnel always at you back and call ready to assist you. i believe reporting can be enhanced. aside that great program with great support team.

Terry-Ann
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/01/2017

VidCruiter Review

VidCruiter has made may job so much easier. It allows us to hire the right candidates and it filters out the ones we don't need. (Saves so much time). I want to thank the VidCruiter Team for all the support with this application.
Five Stars all the way.

Pros

It is easy to use, the filter feature, it stores all the candidates information.

Cons

It doesn't show the exact date a position is posted only month and year.

Response from VidCruiter

Hello Terry-Ann, we're glad our hiring platform has made your job easier! Saving you time is something we aim for. We'll be passing your thanks to our support team!

Replied 22/06/2017
Jennifer
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 18/01/2022

VidCruiter saves time and has increased the eficiency of our hiring process

Great company to work with. The implementation team was outstanding and is still available to help us whenever we have questions. The support has been amazing.

Pros

The integration of Vidcruiter has been great! Our Hiring Managers love the product and it is saving time in our hiring process.

Cons

Template set-up was a little tricky in the beginning but once you learn the process, it becomes easy.

Brittany
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/03/2022

Fantastic!

VidCruiter has saved us so much time with reference checks. The ease and simplicity of the program is great. So glad to have this process automated! References are more detailed and response times are much quicker!

Pros

Great organization to work with. The implementation process was smooth and support was great!. Overall, the system is user friendly and easy to navigate. The support team was responsive to questions or concerns.

Cons

I have no cons to report! I found the program to be exactly what we needed.

Anthony
  • Industry: Primary/Secondary Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 2/06/2017

A great way to learn more about candidates (and their investment in our process)!

I've had nothing but incredible support from the VidCruiter team! They've worked with me to find personalized solutions for our hiring processes and have been a real joy to work with!

Pros

VidCruiter allows our recruiters to get strong, additional data points on applicants before investing too much time on a candidate. This ultimately means we can pass better files on to hiring managers. I also believe that the ease with which candidates use the platform increases their confidence in our organization as talent-minded.

Cons

In order to use the product in the most effective way possible I do need to have a strong organizational system to manage it. Our version doesn't sync neatly with our applicant tracking system.

Zaure
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/01/2017

Useful tool for recruiters and hiring managers

We implemented this tool in our recruitment process in 2015. We hired bunch of people for Marketing, Recruitment, Sales and Consulting teams.
Costumer support is great, whenever I needed help I would always get immediate answer and support.
The tool is easy to use, the functionality is structured and organised.
I had great experience, and considering that I am very demanding person, I was happy with the application and costumer service we received.

Pros

- helps to evaluate candidates communication skill
- we made our recruitment process more efficient

Response from VidCruiter

Comments like these make us feel overwhelmed. This makes the VidCruiter team strive harder to reach out to many organizations and companies as we can, so they can also experience the same experience like you did with our platform.Thank you Zaure!

Replied 22/06/2017
Sabrina
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 19/01/2017

We Love VidCruiter!

We use this software to help us manage between 1500-2000 applications to our Venture for Canada program annually. It simplifies the process for us and saves us countless hours of work. We would recommend them highly. :)

Response from VidCruiter

Hello Sabrina, thanks for loving our system! We assure you that we'll always provide the best service.

Replied 22/06/2017
Mitch
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 26/05/2022

Well Worth It

10/10

Pros

The customer service of Vidcruiter is the best feature. Everything is very easy to use and the team I've been working with has made it flawless

Cons

The learning curve on the software can be a little tricky but it really isn't bad

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