About Commusoft

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineerโ€™s diaries, safety certificates and invoicing. Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included. The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as Sage, QuickBooks, WorldPay, Stripe, and Xero. It is accessible on desktop and mobile devices. Email and telephone support are available. Pricing is per user per month.
Commusoft Software - Commusoft manage diary on all devices
Commusoft Software - Commusoft manage customer database
Commusoft Software - Commusoft manage job event and create job report
Commusoft Software - Commusoft create custom forms
Commusoft Software - Commusoft asset management
Commusoft Software - Commusoft real-time vehicle tracking
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Commusoft Software - Commusoft manage diary on all devices - thumbnail
Commusoft Software - Commusoft manage customer database - thumbnail
Commusoft Software - Commusoft manage job event and create job report - thumbnail
Commusoft Software - Commusoft create custom forms - thumbnail
Commusoft Software - Commusoft asset management - thumbnail

Commusoft pricing

Commusoft does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Commusoft Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8
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All Commusoft Reviews

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209 reviews
Darren
Darren
  • Industry: Building Materials
  • Company size: 2โ€“10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 12/01/2025

Commusoft review

We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go.

Pros

We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go.

Cons

Having to pay for telephone support, that said the email support is good

Sam
  • Industry: Construction
  • Company size: 11โ€“50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/05/2024

Take your business to the next level

Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.

Pros

User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.

Cons

My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.

Joseph
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2โ€“10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1.0
Reviewed on 24/07/2024

Unscrupulous company more concerned with profits than clients

This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements.
There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.

Pros

It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.

Cons

They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!

Stacey
  • Industry: Public Safety
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/10/2024

Commusoft review

Commusoft has made my working life so much easier. It's straightforward and easy to understand.

Pros

How practical it is to use, it makes things a lot easier.

Cons

So far there hasn't been anything I dislike about it.

Darren
  • Industry: Construction
  • Company size: 11โ€“50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 2/09/2024

Would recommend.

Pros

Search functionality and reporting page.

Cons

Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example).

Dominic
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 24/07/2024

Happy customers and does the job

Pros

Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works.

Cons

Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues.

Kyle
  • Industry: Utilities
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/07/2024

User friendly and simplifies all complicated processes.

Makes my life so much easier and simpler with Commusoft.

Pros

Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents.
They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck.

Cons

it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use

Kristofor
  • Industry: Facilities Services
  • Company size: 2โ€“10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 18/05/2024

Very poor CRM system

Terrible. I paid ยฃ1000 for 5 training sessions that were horrendous. The trainers themselves don't even fully understand the system. Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months

Pros

Nothing. The system is very hard to work.

Cons

The fact the app is totally different from the desktop and you can't do on site quotes.

Response from Commusoft

Your feedback is very important to us. We sincerely apologise for the frustration youโ€™ve experienced with Commusoft. We regret any inconvenience caused by trainer illness and scheduling issues. Our CRM caters to diverse business needs but requires some learning and adaptation. Variations between desktop and mobile functionalities occur due to platform differences.

Our sales team provides accurate information. Your prompt sign-up post-demo suggests a clear understanding of our productโ€™s capabilities. Our records indicate your suitability as a main office user, aligning with Commusoftโ€™s recommended usage but will review procedures for consistent messaging.

Our refund and cancellation policies are clearly outlined in your contract. Our contract terms are binding. Early termination requires full payment for the contracted period. For further discussion, please get in touch with us via email. While we maintain firm policies, weโ€™re open to assisting in resolving any misunderstandings.

Replied 21/05/2024
Dean
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 25/06/2024

Very Simple Software Once Configured

Overall, we are very happy with Commusoft and it has enabled the company to be more efficient.

Pros

Easy to schedule engineers daily work and move jobs when needs change

Cons

Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy.

Leena
  • Industry: Business Supplies & Equipment
  • Company size: 11โ€“50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/12/2024

Commusoft is very useful

good and very easy to use. Happy with the software

Pros

Easy to us and has a lot of new features.

Cons

Nothing at the moment. If there is a problem it is resolved easily.

Lauren
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11โ€“50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/02/2024

Would recommend to other users

Always prompt when needing assistance and overall a very useful and efficient programme.

Pros

Easy to navigate, no fuss and can be used across different users/job positions.

Cons

we have no complaints

Pauline
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/03/2024

Game Changer

I really like this app - its a game changer

Pros

It keeps track of all jobs and customers - The reporting is excellent

Cons

Can be hard to to put some things on - but it takes practice

Zac
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 23/01/2024

Great package!

Pros

Ease of use by all users, able to plan works and invoices easily.

Cons

Minor issues but probably down to personal preferences rather than any specific issue

Luke
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/07/2023

Fantastic Service Management Software

10/10

Pros

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

Cons

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

Alternatives Considered

Joblogic and Flobot

Reasons for Switching to Commusoft

I felt Commusoft looked most user friendly.
Kelly
  • Industry: Utilities
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/07/2023

Great product

Pros

Easy to use, simplifies processes, allows us to communicate well with the customer easily and keep them in the loop and for the engineer to keep us informed of the jobs quickly and efficiently.

Cons

Nothing - I have no issues - product is easy to use

Amy
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/06/2022

G Jassal Review

We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Pros

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Cons

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

John
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 24/10/2021

Commusoft review

We really like it. We couldn't be without it now.

Pros

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it
I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Cons

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

EJ
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/01/2019

Excellent diary software

Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved.

Pros

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

Cons

One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job.

Response from Commusoft

Hi EJ,

Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time.

With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :)

Thanks!

Replied 7/01/2019
Adam
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/10/2021

Commusoft is great

In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations.

Pros

What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business.

Cons

As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product

James
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/09/2022

Upgarde your buisness

Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

Pros

The diary service with keeping all information bout past jobs in one place.

Cons

I wish there was more accessible information available on the app or able to change information on the app better.

Karl
  • Industry: Utilities
  • Company size: 2โ€“10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/08/2019

Excellent Service, Fantastic System.

My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way.

Pros

The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished.

The customisation options and the settings in the new software are it's biggest selling point compared to the old one.

I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4.

Cons

I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days.

Lynn
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/06/2021

Clever & time saving software

Excellent and friendly staff and very helpful

Pros

Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer

Cons

There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management)

Chantelle
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 17/11/2022

Great for dispatching jobs and invoicing.

Pros

We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease.

Cons

We would like the ability to view and edit the company setting and reports on the mobile/iPad app.

Darren
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/11/2021

DJW Electrical Services

We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support.

Pros

Being able to remotely manage staff / customers

Cons

not being able to remove duplicate customers

Paul
  • Industry: Construction
  • Company size: 2โ€“10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/11/2021

Good all round

Good, but would be better if the staff liked to talk on the phone

Pros

Itโ€™s easy to use for the office staff and engineers alike

Cons

Having to leave reviews to get an upgrade on the storage for the platform

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