NinjaOne

Pros

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Cons

There are so many extra options that it is sometimes hard to decide what we will add.

Pros

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Cons

There are some integrations I would like to see mor of especially with the software updates and deployments.

Pros

The User interface is pretty intuitive and easy to use

Cons

Its relatively pricey when you compare to similar products

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Looks pretty and i would say that is where it ends.

Cons

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Pros

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Cons

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Cons

Honestly the reporting but that has gotten much better with the latest releases this past year.

Pros

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Cons

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Pros

The support from NinjaOne, monthly sessions and overall the RMM product

Cons

They are focussing on to many products therefore the RMM is at some point walking behind.

Pros

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is.

As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Cons

not much to note over here. Overall we are very happy with NinjaOne

Pros

great tool for remote management and install

Cons

scripts sometimes break, searching devices can be annoying

Pros

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Cons

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Cons

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Pros

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Cons

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Cons

Nothing really to report here, everything (fortunately! XD) works

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Cons

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Pros

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Cons

Pricing not direct available only via accountmanager

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Cons

Some settings are difficult to find if you do not use them regularly.

Pros

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Cons

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Pros

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Cons

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Pros

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

Cons

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Pros

I like how easy it is to use and how complete it is for endpoint management and With its automation feature, I have full visibility and control over servers

Cons

Up to this point I haven't found anything I don't like and this tool is accurate, easy to use and feature rich.

Pros

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Cons

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Pros

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Cons

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Pros

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Cons

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Pros

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Cons

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Pros

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Cons

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Cons

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Pros

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Cons

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Pros

Ease of use, scripting that just works, and the dojo community for help

Cons

It is a little too basic. The document feature is not the best so we use a different product.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The capabilities of NinjaOne are excellent.
NinjaOne makes work easier for us.

Cons

I do not have dislikes for NinjaOne.
NinjaOne is superb.

Pros

Easy to use and automation of tasks. It's been great to use this product.

Cons

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Pros

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Cons

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Pros

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Cons

NinjaOne makes work easier.
No dislikes about NinjaOne.

Pros

The interface is user-friendly and the automation features save me time.

Cons

I wish there were more customization options for task organization and labeling.

Pros

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Cons

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Pros

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Cons

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Pros

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Cons

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Pros

So far, NinjaOne has been a fantastic product for our company.

Cons

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Pros

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Cons

At the moment there are few disadvantages, since the tool is updated with new improvements.

Pros

The tool comes with great remote support features
It makes IT management easy

Cons

With NinjaOne, all has been seamless. It is affordable too.

Pros

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Cons

Setting up was difficult, also difficult to remove and reinstall.

Pros

Seamless task management and intuitive interface make it a go-to for staying on track.

Cons

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Pros

It's very easy to use it was. It was even easier to train somebody how to use it.

Cons

It could always be user-friendly or more. Also the price too

Pros

It's been 2 years that I am using Ninja. I changed job in that time span and ask to implement it in my new place and we did.

Cons

I think Ninja can add more support for network equipment: for example, rebooting switches would be convenient.

Pros

ease of use and support is responsive and prompt

Cons

there is anything that i can think of!!!

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Ease of deployment,and ability to Remote in

Cons

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's