NinjaOne

Pros

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Cons

There are so many extra options that it is sometimes hard to decide what we will add.

Pros

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Cons

Honestly the reporting but that has gotten much better with the latest releases this past year.

Pros

NinjaOne is extremely easy to use, has robust automation features, responsive customer support, and comprehensive remote management.

Cons

Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey.

Pros

Looks pretty and i would say that is where it ends.

Cons

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Pros

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Cons

There are some integrations I would like to see mor of especially with the software updates and deployments.

Pros

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Cons

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Cons

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Pros

Ease of use, scripting that just works, and the dojo community for help

Cons

It is a little too basic. The document feature is not the best so we use a different product.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The support from NinjaOne, monthly sessions and overall the RMM product

Cons

They are focussing on to many products therefore the RMM is at some point walking behind.

Pros

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is.

As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Cons

not much to note over here. Overall we are very happy with NinjaOne

Pros

ease of use and support is responsive and prompt

Cons

there is anything that i can think of!!!

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Cons

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Pros

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Pros

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Cons

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Cons

At the moment there are few disadvantages, since the tool is updated with new improvements.

Pros

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Cons

Pricing not direct available only via accountmanager

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Cons

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Pros

This tool has revolutionized my job. I can travel less and get more done, saving time and money.

Cons

None, I have not found any cons to this software yet.

Pros

The interface is user-friendly and the task management features are efficient.

Cons

I wish there were more customization options for task organization and prioritization.

Pros

NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment.

Cons

The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so)

Pros

Offers a variety of features.Has a sleek modern UI.It enables your IT team to resolve tickets efficiently.Best suited for managed service providers and small IT departments.

Cons

No pricing listed on the website.The functionality needs to be improved.

Pros

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Cons

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Pros

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Cons

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Pros

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Cons

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Pros

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Cons

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.