NinjaOne

Pros

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Cons

There are so many extra options that it is sometimes hard to decide what we will add.

Pros

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Cons

There are some integrations I would like to see mor of especially with the software updates and deployments.

Pros

Looks pretty and i would say that is where it ends.

Cons

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Pros

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Cons

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Cons

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Pros

The support from NinjaOne, monthly sessions and overall the RMM product

Cons

They are focussing on to many products therefore the RMM is at some point walking behind.

Pros

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is.

As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Cons

not much to note over here. Overall we are very happy with NinjaOne

Pros

So far, NinjaOne has been a fantastic product for our company.

Cons

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Pros

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Cons

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Pros

Intuitive interface, great task management tools

Cons

Occasional lag during peak usage times, mobile app needs improvement

Pros

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Cons

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Pros

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered

Reasons for Switching to NinjaOne

Pros

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives Considered

Reasons for Choosing NinjaOne

Switched From

Reasons for Switching to NinjaOne

Pros

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Cons

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Pros

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Cons

Setting up was difficult, also difficult to remove and reinstall.

Pros

Ease of deployment,and ability to Remote in

Cons

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Pros

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

Cons

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Pros

The interface is user-friendly and the task management features are efficient.

Cons

I wish there were more customization options for task organization and prioritization.

Pros

It has a user friendly website and mobile app

Cons

Support can be lacking and deploying policies can be difficult at times

Pros

NinjaOne was simple to use and navigate, with clear and concise instructions. The interface was simple to use, and features like the ability to quickly create and customize forms, automated notifications and reminders, and built-in analytics were extremely useful. Overall, I found NinjaOne to be an effective and efficient tool for managing my business activities.

Cons

The lack of customization options and inability to add additional features or customize the user experience were the least appealing aspects of NinjaOne. Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app.

Pros

Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Cons

The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am

Pros

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Cons

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Pros

From a single dashboard is possible to diagnose problems and anticipate failures.
Daily management (updates, installs, maintenance, etc...) are super-easy.

Cons

Core functions: nothing to add, in my opinion.
Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS.

Alternatives Considered

Reasons for Switching to NinjaOne