--- description: Review of NinjaOne Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NinjaOne | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [MSP Software](/directory/4553/msp/software) > [NinjaOne](/software/349671/ninjarmm) # NinjaOne Canonical: https://www.softwareadvice.co.nz/software/349671/ninjarmm Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/349671/ninjarmm?page=2) > NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. ​ NinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality. > > Verdict: Rated **4.7/5** by 293 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 293 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NinjaOne - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tired of rigid IT contracts? NinjaOne offers flexible, per-device pricing that adapts to your business needs. Pay Monthly, Pay Only for What You Need: No more upfront costs or long-term commitments. No Hidden Fees: Say goodbye to maintenance fees and surprise charges. Local Support: Get expert assistance from professionals who understand your specific needs. Free Onboarding \& Training: Seamless transition and ongoing support to maximize your investment. Contact NinjaOne directly for more information and a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Action Management - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Annotations - Anomaly Detection - Anomaly/Malware Detection - Anti Virus - App Management - Application Management - Application Security - Approval Process Control - Archiving & Retention ## Integrations (38 total) - Accelo - Autotask PSA - Bitdefender GravityZone - BrightGauge - Cisco Duo - Computicate PSA - ConnectWise PSA - CrowdStrike - DeskDay - Drata - Gradient - HaloPSA - Harmony - IT Glue - IT Portal ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) ## Related Categories - [Unified Endpoint Management Tools (UEM)](https://www.softwareadvice.co.nz/directory/4771/unified-endpoint-management-software/software) - [Mobile Device Management Software](https://www.softwareadvice.co.nz/directory/4604/mobile-device-management/software) - [Cybersecurity Software](https://www.softwareadvice.co.nz/directory/4643/cybersecurity/software) - [Vulnerability Management Software](https://www.softwareadvice.co.nz/directory/4286/vulnerability-management/software) - [Server Backup Software](https://www.softwareadvice.co.nz/directory/4348/server-backup/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1719 reviews) 2. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (520 reviews) 3. [Atera](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (449 reviews) 4. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (486 reviews) 5. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) ## Reviews ### "Smoother and cleaner experience than our previous stack" — 5.0/5 > **Bobby** | *26 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help. > > **Cons**: There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows. > > Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work. ----- ### "NinjaOne is the RMM for You\!" — 5.0/5 > **Rich** | *4 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. > > **Cons**: The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. > > I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. ----- ### "Best IT management system I have used" — 5.0/5 > **Will** | *20 March 2026* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it. > > **Cons**: The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great > > The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Verified Reviewer** | *6 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Cons**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "Ninja One - The Answer to MSP Issues" — 5.0/5 > **Bradley** | *2 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from \[sensitive content hidden\] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it. > > **Cons**: So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. > > Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to \[sensitive content hidden\] for managing our account\!). ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/349671/ninjarmm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/349671/ninjarmm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data