---
description: Review of Luma Virtual Agent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Luma Virtual Agent | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Luma Virtual Agent](/software/348765/luma-virtual-agent)

# Luma Virtual Agent

Canonical: https://www.softwareadvice.co.nz/software/348765/luma-virtual-agent

> Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. It starts with over 50 skills to get you started, handling an array of IT support requests and common user requests. Luma applies breakthroughs in artificial intelligence, machine learning and natural language processing to deflect requests, incidents and user inquiries. 

Luma learns as it goes in the conversation, in capturing knowledge utilization and in actions taken, rapidly delivering a quick return on investment. With a low-code to no-code environment and integration with the leading service management solutions and communication channels, there is no long wait to get started.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ServiceAide
- **Location**: San Jose, US
- **Founded**: 2016

## Commercial Context

- **Pricing Details**: Please contact ServiceAide for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Brazil, Canada, United States

## Features

- API
- Activity Dashboard
- Canned Responses
- Chat/Messaging
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16359 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews)
3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/348765/luma-virtual-agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/luma-virtual-agent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/348765/luma-virtual-agent> |
| en-GB | <https://www.softwareadvice.co.uk/software/348765/luma-virtual-agent> |
| en-IE | <https://www.softwareadvice.ie/software/348765/luma-virtual-agent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/348765/luma-virtual-agent> |

-----

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