--- description: Review of LogMeIn Resolve Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LogMeIn Resolve | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Cybersecurity Software](/directory/4643/cybersecurity/software) > [LogMeIn Resolve](/software/348510/goto-resolve) # LogMeIn Resolve Canonical: https://www.softwareadvice.co.nz/software/348510/goto-resolve Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/348510/goto-resolve?page=2) > LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount. From automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, intelligent session notes that feed directly into a built-in knowledge base, AI-assisted scripting, custom reporting, and an AI-powered self-service helpdesk help technicians move from ticket to fix faster — while building a smarter organization with every resolution. > > Verdict: Rated **4.4/5** by 216 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 216 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$23.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price per month, billed annually. Volume discounts \& MSP pricing are available. For more information, please visit our Plans \& Pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Malaysia, New Zealand, Philippines, Singapore, Spain, United Kingdom, United States ## Features - AI Copilot - AI Text Generation - AI Text Summarization - AI/Machine Learning - API - Access Controls/Permissions - Active Directory - Active Directory Integration - Activity Dashboard - Activity Feed - Activity Tracking - Adaptive Learning - Alerts/Escalation - Alerts/Notifications - Analytics - Android Support - Annotations - Anomaly/Malware Detection - Anti Virus - App Management ## Integrations (12 total) - Acronis Cyber Protect - ConnectWise PSA - Dynamics 365 - Freshdesk - Freshservice - HaloPSA - JIRA Service Management - Microsoft Intune - Microsoft Teams - SentinelOne - ServiceNow IT Service Management - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Cybersecurity Software](https://www.softwareadvice.co.nz/directory/4643/cybersecurity/software) ## Related Categories - [Cybersecurity Software](https://www.softwareadvice.co.nz/directory/4643/cybersecurity/software) - [Mobile Device Management Software](https://www.softwareadvice.co.nz/directory/4604/mobile-device-management/software) - [Antivirus software](https://www.softwareadvice.co.nz/directory/4741/antivirus/software) - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Alternatives 1. 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However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance. > > **Cons**: Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software. ----- ### "Excellent IT support tool" — 4.0/5 > **Alex** | *6 December 2023* | Construction | Recommendation rating: 8.0/10 > > **Pros**: GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support. > > **Cons**: The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes. > > Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. ----- ### "Makes providing remote support a breeze" — 4.0/5 > **Verified Reviewer** | *16 October 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like that the software is easy to use, the connection is smooth and it has been stable most of the time. > > **Cons**: Too many steps and confusing instructions for the people receiving support. > > We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge. ----- ### "GoToResolve will give your team the leverage and flexibility all IT teams need" — 5.0/5 > **Manuel** | *2 May 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid. > > **Cons**: One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system. > > I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team. ----- ### "Decent product, lots of bugs, support non-existent" — 4.0/5 > **Mike** | *23 June 2023* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc. > > **Cons**: It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves. > > It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for. ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/348510/goto-resolve?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/348510/goto-resolve) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data