---
description: Review of Real Time Feedback Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Real Time Feedback | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Real Time Feedback](/software/347055/real-time-feedback)

# Real Time Feedback

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> Real Time Feedback is the Ultimate Customer Engagement Tool. It allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.&#10;&#10;When you make it super simple for customers to communicate with you, they will let you know where things are going well, and where you’re falling short. They have so much to share with you – why not make it as easy as possible?  &#10;&#10;Real Time Feedback is also a strong customer retention tool.  Real Time Feedback helps turn negative experiences into positive interactions and reviews. Customers reward a business when they are listened to.&#10;&#10;Real Time Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your customers before they leave with a bad taste in their mouth. They give you Feedback. You respond and address the issue. Everyone is happy.&#10;&#10;Negative reviews hurt. But for every customer who bothers to complain in person, 26 other customers remain silent and never come back. Even worse, they post negative reviews online, leaving you with less business and little recourse. That hurts even more.&#10;&#10;That’s all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.&#10;&#10;The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Feedback.&#10;&#10;Signing up with Real Time Feedback includes:&#10;• A complimentary pilot program&#10;• Month-to-month contracts with no long term commitment.&#10;• Completely customized platform&#10;• Daily/Weekly/Monthly reporting&#10;&#10;And Real Time Feedback is extremely affordable.&#10;&#10;ENGAGE visitors, ENHANCE experiences, \&amp; RESOLVE issues quickly
> 
> Verdict: Rated **4.7/5** by 25 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 25 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Safe On Our Watch

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Communication Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Email Management

## Integrations (15 total)

- CDK Global
- Google One
- HubSpot CRM
- HubSpot Service Hub
- Mariana Tek
- Medallia Experience Cloud
- Medallia Insights Suite
- Qualtrics LTI
- Twilio
- WhatsApp
- XM for Customer Experience
- XM for Employee Experience
- XM for Strategy & Research
- Xtime
- toast CRM

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.softwareadvice.co.nz/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.co.nz/software/113604/xmp) — 4.7/5 (89 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Amazing Product" — 5.0/5

> **Elizabeth** | *18 January 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.
> 
> **Cons**: I dont really have any issues with realtime feedback. It connects you with the member so there is better communication.

-----

### "Great platform to find out about issues in real time" — 5.0/5

> **Adam** | *23 January 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.
> 
> **Cons**: Nothing that I can think of. I wish that I had this solution sooner.
> 
> Great team of people. Even their support team is spot on.

-----

### "Feedback Review" — 4.0/5

> **Lee** | *11 January 2024* | Entertainment | Recommendation rating: 5.0/10
> 
> **Pros**: I like how I get prompt notifications of issues with problems on my game floor. &#10;&#10;It directs me to the location of the problem accurately if setup properly
> 
> **Cons**: Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.

-----

### "Great Instant Customer Service" — 5.0/5

> **Kimi** | *11 January 2024* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: the process for the customers is seamless and quick to submit their feedback.  the feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions.  I love the new AI feature as well for the initial responses.  though it's not always accurate for some nuances of our business, it is a great starting point that can be edited to create a preferred response.
> 
> **Cons**: the satisfaction percentages don't really make sense to me.

-----

### "Easy to use and very resposive" — 5.0/5

> **David** | *16 January 2024* | Entertainment | Recommendation rating: 8.0/10
> 
> **Pros**: RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past.  It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one.  We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.
> 
> **Cons**: The only downside to any technology is relying on the connectivity of the building.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/347055/real-time-feedback)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/feedback-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/347055/real-time-feedback> |
| en-GB | <https://www.softwareadvice.co.uk/software/347055/real-time-feedback> |
| en-IE | <https://www.softwareadvice.ie/software/347055/real-time-feedback> |
| en-NZ | <https://www.softwareadvice.co.nz/software/347055/real-time-feedback> |

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