--- description: Review of NinjaChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NinjaChat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NinjaChat](/software/346930/ninjachat) # NinjaChat Canonical: https://www.softwareadvice.co.nz/software/346930/ninjachat > NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. Manage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7. Integrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date. Product features Multi-Channel Support : Single bot for all your social media platforms Unlimited Department : Create different department to manage UI Theming:Customize your text, colors, themes, and designs Agent Dashboard: Manage your agent status, information, and set up App Integration: Automate your CRM process, reduce issues, manage tasks Conversation History: Keep track of all the customer chat details Advance Reports: Monitor your support agents' performance and export detailed chat reports Video Conferencing:Create custom video conference interactions with built-in features Chatbot Software:Manage customer support, improve marketing efforts instantly. 500apps is a comprehensive All-in-One bundle comprising functional Suites like Sales, Marketing, HR \& Ops, Developers (Engineering), Support, Collaboration and Productivity. Our Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. Marketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities. Our HR \& Ops suite helps HR professionals along the entire employee life cycle - Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance. Our Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. Our Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. Collaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat. Our Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more. We’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. Come, Join the 500apps now. Thank you for your time\! > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: 500apps - **Founded**: 2019 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Get 50 apps with NinjaChat at Just $14.99 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Brazil, Canada, Germany, India, Netherlands, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - CRM - Canned Responses - Chat/Messaging - Chatbot - Contact Management - Content Management - Customer Database - Customer History - Customisable Branding - Dashboard - Document Storage - File Sharing - Geotargeting - Live Chat - Monitoring - Multi-Channel Communication - Proactive Chat ## Integrations (1 total) - Webhook Relay ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Survicate](https://www.softwareadvice.co.nz/software/31821/survicate) — 4.6/5 (99 reviews) 5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "NinjaChat Offers the best of the Best\!" — 4.0/5 > **Desiree** | *3 February 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: One of my favorite fetures the AI helps you every step of the way in your projects. It helps you keep what you are writing ok for the individual or individuals that you are writing to or for. It also offers so many AI models that you can use to help you. They have access to the best of the best. > > **Cons**: The amount of pictures, videos and Messages that you have access to on the lowest paying offer isn't very much in the long run. In order to have a decent amount you have to pay almost 40.00 a month. If you are on a tighter budget it may be best to go with something cheaper. > > It was ok. I enjoyed the access to all the AI products .t helped me complete a few projects that were a little tougher than I had figuered. But the price kept me from continuing. ----- ### "NinjaChat: Simplifying Customer Communication for Effortless Management" — 5.0/5 > **Verified Reviewer** | *12 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I've been utilizing NinjaChat, and I must say it's an exceptional application that I wholeheartedly endorse. The abundance of customization choices it offers makes it incredibly user-friendly, especially with its email templates, pre-written messages, interface settings, labeling system, online and offline forms, surveys after chats, and feedback survey forms. These features greatly facilitate communication with customers, enabling swift and efficient resolution of their inquiries. Additionally, NinjaChat's outstanding customer service functionalities enhance the website experience for visitors, making it an invaluable tool for enhancing overall customer satisfaction and fostering enduring customer connections. > > **Cons**: This software has exceeded our expectations - there's nothing to dislike about it, and it has been incredibly valuable to our organization. ----- ### "A fantastic solution ninjachat" — 5.0/5 > **Verified Reviewer** | *12 October 2023* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: NinjaChat offers a user-friendly and manage my work interface that makes managing customer chats simple and easy presentation when I'm chat process work is easy to me. > > **Cons**: Ninjachat work process is easy and my system is good, everything is fine . ----- ### "NinjaChat allows for effortless communication with customers." — 4.0/5 > **Palaparthi** | *14 August 2023* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: NinjaChat's software provides multi-channel support and customer features, resulting in a seamless user experience. The analytics and reporting tools are invaluable for managing chats and responding promptly to inquiries, contributing to our positive overall experience with NinjaChat. > > **Cons**: This app seamlessly integrates into my daily routine without any drawbacks or obstacles. I appreciate every aspect, making it my top choice over similar apps. ----- ### "Best Chat Application" — 5.0/5 > **syed** | *4 October 2022* | Sports | Recommendation rating: 10.0/10 > > **Pros**: ninja chat is an easy to use and easy to work around application > > **Cons**: nothing that i dont like about ninjachat > > overall great experience ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/346930/ninjachat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data