---
description: Review of RapportCMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: RapportCMS | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [RapportCMS](/software/346286/rapportcms)

# RapportCMS

Canonical: https://www.softwareadvice.co.nz/software/346286/rapportcms

> RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says hello is of equal importance to what happened before.

The platform focuses on the intersection between telephony, interaction management and the people who handle the interaction. Unity4 offers various benefits including advanced analytics and reporting, omnichannel experience, advanced AI-based classification, automation, and reporting of emails and chat and diverse telecommunication networks with high availability.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unity4

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Unity4 for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (4 total)

- Blackbaud CRM
- NetSuite
- Salesforce.org Nonprofit Cloud
- SugarCRM

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)
- [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software)
- [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software)

## Alternatives

1. [NiCE CXone](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [Five9](https://www.softwareadvice.co.nz/software/20063/five9) — 4.2/5 (481 reviews)
4. [Talkdesk](https://www.softwareadvice.co.nz/software/20039/talkdesk) — 4.5/5 (733 reviews)
5. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "Teleworker Contact Centre Platform" — 5.0/5

> **Matias** | *11 March 2022* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.
> 
> **Cons**: The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.
> 
> I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.

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### "Tedirex - Rapport Review" — 5.0/5

> **Martin** | *7 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use,  the reporting capabilities.  Ability to cut and dice information.  Speed of reports.
> 
> **Cons**: We don't integrate the software into any other platform,  the functunality is fine for our use.
> 
> We are able to report on our clients campaigns in real time without relying on third party reports.  It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/346286/rapportcms)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/rapportcms-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/346286/rapportcms> |
| en-GB | <https://www.softwareadvice.co.uk/software/346286/rapportcms> |
| en-IE | <https://www.softwareadvice.ie/software/346286/rapportcms> |
| en-NZ | <https://www.softwareadvice.co.nz/software/346286/rapportcms> |

-----

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