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About ZENOTI
Zenoti is a cloud-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations.
Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch.
Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments.
Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 30,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction.
Monthly subscription pricing is available.
ZENOTI pricing
ZENOTI does not have a free version. ZENOTI paid version starts at US$200.00/month.
Starting Price:
US$200.00/month
See pricing details
Free Version:
No
Free trial:
No
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ZENOTI Reviews
Feature rating
5 reviews of 1,167
View all reviews
Jake
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 4/08/2024
Migration Success!
I loved the journey to migrate to Zenoti for our PMS solution! The team, the software, all a great fit for us!
Pros
I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.
Cons
Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future.
I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!
Reasons for Choosing ZENOTI
Enterprise functionality, cloud-based solution, reporting functionality, user management, and more.Switched From
Booker, Meevo, Clover, DaySmart Spa, PatientNow, RepeatMD and Preferred Patron LoyaltyReasons for Switching to ZENOTI
Gold standard of the medspa space. Aligned most with our requirements.
Ryanne
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 8/08/2024
Best team ever!
We have had the pleasure of working with the Zenoti team the past few months, and it has been nothing short of excellent. Everyone on the Zenoti team has an answer or solution, no matter what. They have offered the best support, especially [sensitive content hidden], whom we have have the pleasure of working directly alongside with. [sensitive content hidden] is an endless library of knowledge - even things not related to Zenoti, [sensitive content hidden] will have an answer! His patience and dedication with not only our corporate team, but our individual practices is unmatched. Highly recommend Zenoti not only for the endless possibilities the platform has to offer, but for their amazing teams as well.
Pros
The team and processes they follow for each imlementation. The attention to detail is immaculate.
Cons
Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can!
Reasons for Choosing ZENOTI
We wanted to be able to incorporate all AMP practices under one system to better track reporting, financials, etc.Reasons for Switching to ZENOTI
Zenoti had more functionality and possibilites for the uniqueness of our organization. All practices function differently and we need the ability to keep practices somewhat unique.
Traci
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1
1
Reviewed on 12/08/2024
Horrible Wait time in Support
Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
Pros
Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
Cons
Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
Response from Zenoti Software
Hi Traci, thank you for leaving a review about your Zenoti experience. We regret to hear of the challenges you’ve encountered with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. Please know we are continuously working to improve our response times and the quality of support provided.
A member of our support team has reached out directly to learn more about the issues you’ve experienced and work to rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer.
Replied 27/08/2024
Andrea
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/08/2024
Review for [sensitive content hidden] :-)
[sensitive content hidden] is the absolute best. He met with me a lot because I honestly needed that. In AR, I met with someone a couple times, but I didn't stick with them because I felt like they didn't care. [sensitive content hidden] cares. He's amazing. He knows me, my staff, and that's how you keep customers.. you need more people like [sensitive content hidden] in the company. He's the face. And [sensitive content hidden] is amazing too.. she was more behind the scenes helping but I'm grateful for THEM as a team. I wouldn't be live without them. We all know that. [sensitive content hidden] deserves a raise, a high five, a "job well done" for the extraordinary care and service he provided us. Thank you.
Pros
[sensitive content hidden]. He was so helpful and committed to me, my business, and making me successful. He obviously went above and beyond for me and Lux. I probably wouldn't have stayed with Zenoti had it not been for him. He's the true magic.
Cons
I would like to be able to upload PDF files into my treatment form areas. The charting interface of Zenoti is much more difficult than AR -- I used to be able to label where all my tox went on a face and in Zenoti that's not feasible. I would like a better charting of the face so I can be sure tox/filler is placed in the correct places.
Alternatives Considered
BoulevardReasons for Choosing ZENOTI
Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital.Reasons for Switching to ZENOTI
They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process.
Tanya
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 6/08/2024
Exceptional Onboarding and User-Friendly Software Experience
Overall, our experience has been excellent. The onboarding team has been exceptionally helpful—kind, patient, and friendly throughout the process. We've never felt that our questions or learning curve were burdensome or dismissed. Additionally, the training videos on their university platform are thorough and informative. The software itself is intuitive, logical, and user-friendly.
Pros
We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.
Cons
Aside from missing E Prescribe, we like everything.
