Surfly

Pros

Anyone can use it, right away.

Very useful for live collaboration on any website.
(even in a logged in area)

Saves so much time and frustration with communications.

Makes online interaction so much more meaningful and actually enjoyable.

The future of online for human to human interactions.
(the rest will be with AI and bots).

Cons

So many options .

Sometimes hard to understand how to integrate with other services in business.

White label is somewhat limited.

Pros

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

Cons

We don't have local language support (RTL language)

Alternatives Considered

Reasons for Switching to Surfly

Pros

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

Cons

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

Pros

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

Cons

Not available with Google Cloud or Local Server.

Pros

Interface, speed, support. Overall it was valuable product which delivered approriately my needs

Cons

Graphic can be improved but the most important is the function

Pros

I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

Cons

Nothing springs to mind :) I got everything I needed from it but I didn't explore it in full

Pros

- easy integration
- good set of functionalities
- easy configurable

Cons

- can't tell at the moment, but pricing is quite high but tool gives high value

Pros

Ease of use and quick onboarding process

Cons

User guides would be helpful for first time users.

Pros

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

Cons

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Pros

Surfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site.

Cons

They used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy.

Pros

We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.

Cons

Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too.

Pros

Signatures are much smoother compared to other remote platforms.

Cons

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Pros

Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing.
Surfly is always available to support their partners and customers.

Cons

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.